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January 2021 by TOTALPROJECT23
Horrible customer service skills. They wanted to argue about the penske truck not being all the way full when it was given to me the same way. The guy doing the inspection wanted to question me for pictures of a full tank when I first received the truck or if I had told the guy I got it from about the tank not being full. I was in a hurry and short on time to move from Texas to Colorado so I didn't have time to argue over gas. I would rather go elsewhere.
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May 2020 by paul pizzo
Convenient
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June 2019 by sandra allen
Super place they gave us a almost brand new truck to rent from Denver Colorado to Las Vegas it road very nice seats r kinda hard for going on long trips
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April 2019 by Jeffrey Askew
A great Penske location that I have never had a complaint with. This will be my 3rd truck rental from them and it has always been a good experience. Great customer service.
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December 2018 by Kendra Billen
After having a TERRIBLE experience at the Thornton location, we took our truck here for after hours drop off on a day they were closed. We were met with a VERY friendly staff member that took the keys and truck from us, despite them being closed. We were so thankful for him and his courtesy and customer service. AVOID THORNTON AND RETURN HERE IF POSSIBLE!
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November 2018 by Tabitha H
In and out in 10 minutes. I reserved a truck and a car dolly but they didn't have the dolly so they upgraded me to a car trailer for free. The people there were super nice and very knowledgeable. Awesome experience.
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May 2018 by Robert Jones
Good place for propane and trucks nice employee's
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October 2017 by Mafia Movers LLC
Staff has gone the extra mile and doesn't even act like anything. Owners old school but a real stand up guy.
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September 2017 by Alyah Fox
Great customer service. They go the extra mile. Everyone we worked with had a great smile and attitude to match. All we did was drop off a car dolly/trailor at this location, but it was quite memorable how friendly the counter lady was, as well as, the guy who unhooked the trailor from our truck. The counter woman found out we still had to unload the truck, which included a washer and dryer. She suggested using their appliance dolly to make it easier. We got prepared to pay a rental fee for it and she said we could have it for free! We had been so stressed out by needing the truck extra days (due to a mixup on our lease and not being able to move in our new place on time), but Penske made it easier by doing many small nice things like this to lighten our load in life. It was a nice "Welcome back to Colorado" gesture!
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August 2017 by Lauren Chavez
Lame, bad service, not friendly. Love how they told me Uhual doesn't guarantee your truck reservation and they would... And on pick up day, Oh by the way here is your truck, just not the right size... Glad I still had the Uhual reservation or I would have been majorly screwed. Not to mention their larger trucks are huge and did not feel comfortable driving them...
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July 2017 by Lura Rogers
The service reps were very polite, professional, and helpful. The check-in was done in a timely manner and everything was explained in great detail about the charges, warranty, return, etc. I ordered 2 trucks on separate days, but one after the other. The trucks were available, clean, low mileage, and no mechanical issues driving from Thornton to Colorado Springs. Both gentlemen that did the walk through on each truck was very kind, very detailed, and helpful with every question that I had. The truck was much cheaper than Uhaul and I would recommend this pickup location to anyone. (Note: We did not drop off at this location so there is no personal experience for both sides.)
