We had a very pleased experience at this branch.we didn’t have an appointment, but we didn’t have to wait to long.the service was great and staff was friendly and helpful
September 2021
The New London location has the worst customer service...very rude and useless staff. Wish I could give a -0 star.
March 2021
I once have this bank a 5 star rating but now I wish I didn't have to go there at all. Ever since covid it has been terrible. One teller and lines out the door. At least the Groton branch has two tellers and the line moves quickly.
We have taken proactive steps to enhance cleaning procedures to limit the risk of exposure, based on the Centers for Disease Control (CDC) guidelines, and follow local restrictions on the number of clients that can enter at one time. For these reasons and to best serve our clients, we may temporarily modify our hours. Please use our Mobile App or our website to check the hours and services available in your area.