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April 2024 by Rose C
EDITED on 4/19. A Customer Service Manager contacted me to issue a refund for the difference in price & apologized for the confusing message about price match. Since I did have both receipts, I would be eligible for the refund. I think a new employee misunderstood their policy. They also gave me bonus points and a coupon which I felt was very nice and very good customer service!
Nice store in North Branford with good customer service but you need to check prices sometimes before buying because they don't price match. On the 11th, I bought a small bag of Open Farm Salmon dog kibble with grains - $26.99. Went to All Pets Club in Branford today & the same bag was less.
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April 2024 by Rose C.
EDITED on 4/19. A Customer Service Manager contacted me to issue a refund for the difference in price & apologized for the confusing message about price match. Since I did have both receipts, I would be eligible for the refund. I think a new employee misunderstood their policy. They also gave me bonus points and a coupon which I felt was very nice and very good customer service!
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April 2024 by Ralph C.
Nice selection of products. Also, nice suction or barbecue grill Also had a good mulch sale is a good selection of different types of mulch some was Connecticut produced
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November 2023 by Bill P.
Had what I needed! Keeps the dog happy!!!
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August 2023 by Valerie Lawler
Ive been coming to Smithland for months for guina pig bedding, hay, dog treats and food for my cat. Employee Camden has been extremely helpful picking out the best dog treats and even helped putting the hay into my car.
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June 2023 by Michael Betlinski
Incredible staff this past Saturday morning! We were greeted when we came in, and when we needed assistance on a recommendation for a good dog treat, a staff member went out of his way to lead us to the good stuff. We also got a bale of hay and the team member stationed outdoors in back was responsive, friendly and loaded it in the car for us. Happy with this location and wouldn't hesitate to return! Thank you!
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June 2023 by Allison Castellon
Seeds, plants, gardening tools, bird feeders and plant and animal food. So many great things all in one place. And the staff are extremely helpful and knowledgeable
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June 2023 by Jona Moughty
I really like this store but I have had 2 bad experiences with the staff at checkout. Being in the retail business myself I am always aware of how the customers are treated. On two different occasions I was not charged for an item. The first one was a $90.00 cat perch which I didn’t realize the mistake until a week later but I drove back and paid for the perch. The 2nd time I was not charged for a $38.00 large bag of cat food. Luckily I checked my receipt outside and went back in and paid for the food. I know people make mistakes but I was not even thanked for coming back and paying for those items. A little appreciation goes a long way. I know it seems like a small thing but it does stick with you.Had to change my review. One day after I posted the above review I received a phone call from the store manager who was very nice and concerned about my experience at his store. I was very impressed and appreciative. I will definitely be continuing to shop at his store. Thank you!
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March 2023 by T and W Landscaping
This place is great , Friendly staff and huge inventory, The manager Dave goes above and beyond to provide excellent customer service.
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February 2023 by Cathy C.
I have been shopping here for years however today is the first time ever the cashier has ever told me he would look up to see if I had reward points. I told him no one ever offered this before. Kudos to Camden F.
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December 2022 by LuAnna Onofrio
Very good selection of dog food and chews
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October 2022 by Ernest Y.
The old Agway. Same great products, same great service, but since Covid, everything seems to cost more!
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June 2022 by Betty Campagnuolo
Very good. Everyone very polite and helpful.
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June 2022 by Stephen Rolka
Great staff
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June 2022 by John Bernardi
I appreciate their very customer-centric attitude.
