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June 2024 by Ryan Logan
I am beyond impressed in the level of service I received from Bryanna at this location!
I had purchased a putter online and this location fulfilled my order. When I received the putter at my home, it was poorly packaged and damaged, so I filled out the survey that automatically emails to you after your order is delivered. Bryanna responded immediately and helped me get a replacement right away, ensuring that the next shipment will be packaged correctly.
Even though the fulfillment of the first online order was poor, I can tell the management cares about their service and is active in trying to resolve issues. Sometimes orders can fall through the cracks and people can make mistakes, but their response more than made up for it. So I want to highlight how professional and attentive Bryanna was in handling the situation!
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March 2024 by Fredrik Fosser
Great staff who are very quick to help! I bought some hiking boots and they had a lot of different options. Would definitely recommend!
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January 2024 by Skip Otterbein
Great service spent 150.00 but no bags REALLY
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October 2023 by C
I had a list of things to do yesterday and was on a time crunch. I got to the store before they opened, and as soon as they did, I was greeted by an employee, and I asked if they had Fanny packs. They have tons. I wanted one for working out in the yard and one for everyday use. I could only find the one. I rang out, and all of a sudden, another employee found the other style I wanted and brought up different colors. So I bought that one too. Customer service through the roof. Thanks for your help finding what I needed, but ultimately, it was the service that will keep me coming back.
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September 2023 by Katie Ramsey
The people who work at this store in North Haven are so incredibly nice and helpful. The store itself is very well maintained and clean.
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September 2023 by Sean Hallinan
What happened to the shoe buying process? You can't just try on shoes anymore, now you have to pick only three pairs at a time out of a kiosk and some poor worker has to drag them out of the back for you if they have them. The whole thing takes forever, and is very awkward. I don't know if they did it as a theft deterrent or something, but it is much less customer friendly.
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September 2023 by Anthony Oliver
Waiting a full month for my sons bike to b fixed. No updates unless I call. Summer is almost gone and my son still has no bike.
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September 2023 by TK 3
Not great. Too Expensive and a majority of store associates have bad attitudes.
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August 2023 by sarah r
expensive but has better selection than the one in the meriden mall
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July 2023 by Frank
Overpriced store that is far from welcoming, some items price does not match scan price at register. That is when you finally get rung up.
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July 2023 by Matt G
Expensive!!!
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July 2023 by Juan Crespo
My favorite store
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July 2023 by LEOVIGILDO LEBRON MERAN
Excellent service and willingness of employees to help
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July 2023 by shafaeat hossain
Went to return an adidas shoe which was bought a couple of days back. The manager said I would get only $22 because I didn’t have a receipt. It was originally bought at $40+. I left the shoe for free at the store so that manager can sell it and get a raise!
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May 2023 by M. J. G.
The workers here are so incredibly rude. They don't even ask you if you need help and just stare at you and when you do ask you get attitude and nasty eyes. You need to do better. It's the people visiting the store keeping you employed. If you don't like your job in customer service, maybe work in a room by yourself.
