August 2022 by Carol Stevens
I don't like BJ's, my husband got us the membership primarily because of how much gas he fills for his business. Every now and then he'll go in to shop, but I always remind him that the quality of things at BJ's is typically terrible and returns are difficult. He convinced me a few weeks ago of buying two leather recliners that he liked, I hesitated but said okay. He brought them home and they were both damaged. I called the store the next morning, less than 24 hours after and spoke to a Michelle who said I should call back the next day to speak to Michael. I spoke to Michael the next day (Friday morning) and he said he would call me back before the end of the day Saturday. Fast forward to a week later, I called again to talk to Michael since I never heard back and ended up speaking to an assistant manager who said Michael will call me back tomorrow when he is in. It has been 10 days since then, and still heard nothing. I will no longer follow up, and have to live with my mistake of wasting money there. Shame on us for buying furniture from BJ's, we knew better all along but made a mistake. If you want decent customer service and are looking for quality products, whether it's food or furniture, go ANYWHERE else. The torrington BJ's seems exceptionally terrible, when I originally thought that the Southington BJ's was bad...
August 2022 by Ethan Borkowski
Its a great store with all the home living things (Food, electronics, books, etc.). Though you do need a mebership, its well worth it if you like shopping! 10/10!
August 2022 by Tucker Dunlavey
I try not to rate and review businesses based on the mistakes they make, but rather how they choose to fix them. I am still waiting on a call back from their corporate office, and will update this review as-needed.The BJ's in Torrington seems to lack any sort of cohesive management or proper protocol. I believe their staff is significantly under-trained by their managers, which is what led to this review.I visited BJ's on 8/18 after my wife had mentioned they had a Charbroil gas grill on-sale for only $175, down from the sticker price of $497 (item #277725 for anyone that interested).Upon arriving I quickly located the floor model (in the attached image), and immediately asked an associate for assistance. They called an associate responsible for this department, and he followed me to the floor model to see if it was their last one. After radioing the back, he confirmed that this was in-fact, the last model. I immediately offered to purchase the floor at the sticker sale price of $175.I was told that I could not purchase the floor model, because there was a shipment of these grills due to come in shortly, and selling the floor would mean they would need to assemble yet another display model—that's fair.He couldn't give me an exact date for the shipment, but I was guaranteed two very important things:1. if the shipment arrived after the sale-end date of 9/5, they would post-date the price and honor the sale.2. if for some reason they DID NOT receive a shipment, and the item was no longer being stocked, that I could purchase the floor model AFTER the sale-end period with a 10% discount (which I didn't even care about, as the grill was already amazingly priced).He did tell me to check back that next week and see if they had received the shipment.On 8/23, the following Tuesday, I returned to BJs to check on the status of the shipment. Upon approaching the customer service counter, I noticed the exact floor model with a receipt taped to it.This didn't set us off on the best of feet, and I immediately asked for a manager to explain how this could have happened, as I was explicitly told I could NOT purchase the floor model.Bill (I believe was his name) was very apologetic, but also incredibly inept at explaining how this could have happened. What he said, was that the item had actually been discontinued, and they were NOT expecting a shipment, and therefore the floor model could be purchased (which it had been, by someone else). He was able to locate the grill for me, at the Waterbury location, where it was being sold for $497. He was unable to offer anything to remedy the situation, and was puzzled as to why one of his associates would have told me otherwise.My theory is that someone either doesn't understand the store policy on selling floor models, OR, that one of their employees purchased the grill—the receipt mentioned a staff purchase, wish I had photographed that—after telling me that I couldn't. It was after-all, a pretty fantastic deal.Regardless, I cannot recommend this BJ's. Their staff lacks any sort of cohesive understanding of their own company policies, and their manager was both unwilling and unable to correct this mistake.
July 2022 by Randy Klonowski
I purchased an umbrella here for the yard. It was missing the solar panel for the solar lights. I called them. They told me to come in and get one. I am very happy. The product was an extremely good price! It was half the price of the same product at Home Depot! I like BJ's!!
June 2022 by Gigi
Have lived behind BJ's for over 20 yrs. We have not slept in over 20 yrs due to light & noise pollution. Our windows rattle from the rigs running, you can read a book at midnight in our backyard. Oh & the jarring sound of the receiving door SLAMMING open at 2am & then SLAMMING shut, first time that happened? Truly thought someone broke into our house. When we bought our home, BJ's was not here, sadly they began torturing us 1 month later when they moved in. I attended every town meeting, I have contacted BJ's a number of times over the yrs....they no longer return my calls. If anyone from BJ's reads this, I am begging you. Please turn the lights away from our home & install stockade fence & dense shrubbery/hedges... it's what BJ's promised at the town meeting.UPDATE: Did I think BJ's would step up & install fencing/hedging for a sound barrier or turn their lights away? No, nor did I think they'd RETALIATE, but they have. The noise is louder & more frequent. It is 9:01pm, I am laying in bed, listening to the slamming of loading dock door/ trailer unloading The noise was loud before, now it's just obnoxious. Perhaps the b in Bj's stands for bully.2nd UPDATE ? BJ's bullying never ceases to amuse....are ya ready?! BJ's had a Porta potty delivered to our house.?Never complain about BJ's unless of course you want to spend 20 + yrs being bullied/harassed by BJ's....you'd think they'd be bored with us, but no. Work order clearly states Porta Potty is for BJ's with our home address. There was no mistake made, this was intentional. Can't wait to see what they do next???People asked for proof....here it is. I wonder what Bj's next move will be, no worries I'll keep you posted?
June 2022 by Rafael Cordero
This is the smallest Bjs location I have ever been in. Still they had everything I needed, I guess all the other locations have the extra nonessential stuff. The staff was nice and the lines were short and quick.
March 2022 by Cheryl Stevens
You all have a sexual predator working there. I’d never go near the store.
January 2022 by Reynold Boyce
I know someone who worked with BJ's at 1280 E Main in Torrington, she said that the store management is very bad. The managers are incompetent with poor management skills. manager Kevin Kohler give the company a bad name for his management skills.
January 2022 by Jennifer Zarins
You can find what you need for less and get a whole lot more?
December 2021 by Gail D
Bravo Bravo. Awesome Job To Three Ladies In The Bakery Dept. in Torrington,Ct. Special Thank You to Suzie Whom Always Does a Very Special Job with Decorating Every Cake That I order from Birthdays to My Daughters Baby Shower. Very Detailed and Always Beautifully Decorated! Suzie, Michelle and Stefanie are very sweet and helpful with all my orders and always asking if they can help me with finding something or whenever I need help or suggestions with orders for a Special Occasion A Big Shout Out to All 3 Ladies! Will definitely be back!!
July 2021 by Donnie Walker
Great place to buy in bulk
June 2021 by Joe B.
Much less chaotic than the West Hartford location, and worth the drive even with a slightly less variety of some meats and food items. They have the gas filling station in the lot, and they share a space with the Dollar Store a, liquor store and a Dunkin' Donuts so you can really get most (if not all) your shopping done in one spot.
June 2021 by Grace Kohler
my dad works here
April 2021 by Jamie Donovan
Fast checkout. Friendly service
September 2020 by Moe Doyle
Ryann D., in the Torrington store, is the best. We had a problem with our cards and coupon redemption. She was more than helpful with correcting the problem, part of which was our error. She is truly a huge asset to BJ’s customer service and reputation.