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March 2024 by David Yip
Grooming took 90 minutes and they did a great job for my Golden. They will call 20 minutes before pickup. Service fee includes gratuity.
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March 2024 by Somia Hassan Ebrahim
I’m speechless that I can’t express myself ,, Masterpiece exceeded all my expectations, best of the best, amazing place. I just felt like I left my Cats with the family members. These people are professionals and so great to the point that I felt home, Warm welcoming and so friendly , I’m grateful to find such a wonderful place to take care of girls and the good thing is just a few blocks from me. I sincerely appreciate you guys, Millions thanks to Rachel , Jerrod and Lauren . All the respect for you. We love you.Bosi, Kobe and Somia
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December 2023 by Lauren Shapiro
I cannot say enough great things about Masterpiece Canine Spa! I especially love their no crating/waiting practice, which makes it a lot less stressful for my dog and much easier for me to time pickup/drop off. I also love that the groomer always lets me know 20 minutes before I need to pick him up. This is so different than other groomers I’ve gone to in the area that require 2-4 hour windows (sometimes longer) where he is essentially in a cage for hours until his grooming appointment, and then only call me to come get him when he is already back in a cage post-grooming. Rachel is so wonderful to work with making scheduling a breeze and she is always very transparent about pricing. It is more expensive than some other groomers in the area but worth every penny. I am so sad that they had to move away from their H St NE location!
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December 2023 by Eileen K.
I love to take my toy schnauzer here for grooming. The staff are so kind and gentle with my pup. They take the time to discuss your pup's grooming before they start and text you 20-30 minutes prior to them finishing, so you can be there to pick up your pet as soon as they finish. You must book your appointment in advance just like you would your own appointment at a salon.
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November 2023 by nicole mooskin
The grooming was great but they were trying to charge me more than they said it would cost. When I questioned this, the owner became passive aggressive and unpleasnt.
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October 2023 by Kelly Schubert
The absolute best dog groomers ever! They always do an incredible job with my Pomeranian. She's never afraid to be groomed, and always comes out of the salon happy and looking amazing. No-one does a job as good as Masterpiece Canine Spa. They're also super nice people and I know they have the pet's best interest at heart.
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August 2023 by Gilly P
I have a nervous, anxious dog who hates grooming but walked out of here looking great and in a good mood. I could add that they're timely, pleasant and efficient, but a happy dog for me is what makes this the best groomer around.
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July 2023 by Jonathan Ratliff
I’m happy that google allows one to update and edit their review. I feel this is necessary to as the business owner’s reply is full of half-truths and glaring omissions. At best this is an angry unprofessional attempt to defend her business. At worse this is an attempt to bully me to remove my review.“Your dog arrived at his first visit with some of the worst matting we’ve ever seen, and because of his lack of regular grooming, his behavior was a danger to himself and his groomer. It took three of our very experienced groomers to work with him to safely shave him down”I explained when I dropped Kandahar off that he was out of my possession for a short period of time in a woodland area where he became quickly matted. I also explained to you that I had a hospitalization and as soon as I returned home and saw his condition had an emergency vet visit to shave him down as much as she could. I spent over 2 hours post hospitalization on the floor soothing him as we worked together over two hours to get him as best we could. We both agreed however we should get him professionally shaved down. The regular spots were booked so I began a city-wide search so I could get him as groomed as quickly as possible. I live in upper NW, a groomer in CapHill is not ideal but wanted the quickest appointment available.“It took three of our very experienced groomers to work with him to safely shave him down”. When I first consulted you, I told you that my dog is very dog adverse and suggested that I give a dose of Trazadone. You stated you wanted to “see how he does without it”. Despite my best judgment I went along with this suggestion at the time because it seemed like you knew what you were doing. It seems like that was a mistake on both my part and yours.When I picked him up you made no mention of his behavioral problems and seemed eager to book another appointment with him. Given that he looked fairly good (despite a few nicks) and the ease of rebooking I booked another appointment. If I would have known of the trouble and severe stress you put him under, I would have insisted on pre medication.Because of the difficulties planning around your “express care” policy of having to immediately pick up I moved onto using the grooming service at the place where he boards.Despite your hubris in assuming that “Boarding facilities very rarely blow dry and brush out a dog post bath, dogs are normally washed and towel dried which leads to immediate matting,” it is not simply the case of the facility I take him to. They have full grooming and styling equipment and options ranging from a simple bath to a “spa” day where the pup is groomed styled and given a full massage.In addition, had you asked, yes, he is groomed regularly. He’s brushed daily or every other day if busy. I reached out to you “4 months later,” as my schedule is all over the place and because of the popularity of the place I take him too I was having trouble finding a day when I could bring him in. Because I understand the importance of regular grooming, I did attempt to book an appointment with you again in the hopes you had something available when I could come in.I quickly learned that was a mistake. After mulling it over and learning that you allowed my dog to be unnecessarily stressed not once but twice without my knowledge, I wrote the original review and posted it. I should have been more detailed ,but the fact that my puppy was unduly stressed was too much.Finally, your parting shot of “We are unwilling to allow your dog to hurt our groomer or himself because grooming is not fun or routine for him and is actually a painful experience because of the extreme neglect of his coat,” seems to be specifically written to shame to make me appear a horrible dog dad who doesn’t care for my dog. Perhaps this is an attempt to get me to remove the one star review?How would you know the status of his coat? In fact, he had a vet visit today where the vet commented that he was pretty and good looking without any issues.
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July 2023 by Jonathan R.
Now they have just moved to straight out lies. I clearly stated that he had a shave down with the vet earlier. I clearly mentioned that he was out of my control for a week or two while I was in the hospital. I'm sorry that this business feels the need to attack owners but this is what you can expect from them.
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July 2023 by Abbey Griffin
Masterpiece is a wonderful service. Most appointment take 1 hour.Abbey is excellent with anxious dogs. My. Dog Gomes in nervous and becomes out prancing. The only downside is the neighborhood. Between construction, small streets were torture for the navigationally- challenged.
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April 2023 by Kelli F.
Loved my experience here. My dog was smiling... She also looked and smelled great. They found and removed a tick that went undetected, and were just really transparent. Thanks so much.
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April 2023 by Ellie K.
We drove over an hour to get to Masterpiece Canine Spa because Jerrod is the best groomer anywhere! We were not disappointed. The staff was warm, friendly, and caring. Rachel has unbelievable patience and worked around all of my issues to accommodate my schedule. Jerrod pampered my sweet puppy for an hour and a half and he came out wagging his tail and looking gorgeous! If you are looking for top shelf grooming, this is the place to go. Express service means your dog's service is immediate and continuous from start to finish. No over booking. We are booked with Jerrod every month!
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March 2023 by amy f.
I cannot say enough good things about Masterpiece. I first started going to them when I needed a groomer who could handle my elderly dog after neck surgery. They were so incredibly patient and understanding of his limitations. Then, when we got a nervous puppy, they went to great lengths to make him feel comfortable, and provided updates during the grooming which helped this nervous dog mom- I would not take my dog to anyone else!
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January 2023 by Abby Nydam
We love bringing our boxer to Masterpiece. Highly recommend. Thanks Abby and Rachel for everything! -Snorkel
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December 2022 by Surge C.
Masterpiece Canine Spa has the best customer service and groomers in D.C. While the prices are quite steep (almost $200 for a full bath and groom), it is worth it. Why? Well for starters your dog is not locked up in a kennel half the day waiting for their turn- the service each dog one-by-one and make sure to have them perfectly groomed in 1.5-2 hours. I have always been very pleased with the job they've done on our pup and they follow my neurotic instructions perfectly. I get our dog groomed every 3-4 months, but I still think it is worth it knowing how well they take care of him during his grooming appointment. It is the only groomer I can take him to where he happily follows the groomer inside.
