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July 2023 by June
Always polite and fast
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April 2023 by Oluwaseun Faborode
Friendly staff. But it took about an hour to open an account.
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March 2023 by Faborode O. Samuel
Friendly staff. But it took about an hour to open an account.
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January 2023 by Tanisha Gordon
From a non-customer, thanks to ALL the ladies at this branch for the exceptional customer service today!! The line moved along and everyone was very pleasant.
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December 2022 by Kenyon Hicks
Came in to do a transaction as a nonmember. I was greeted and taken care of by Ms. Odessa. She was very warm-hearted and made sure everything was taken care of for me.
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October 2022 by LaShawn Agnes L.
What in the world???This why doing business in the hood is not done or only as needed.I am a Wells Fargo customer. Coming inside to do a transaction but can't cause WHOLE bank closing for outside event. Why not hold the event on your closed day which is Saturday? Why not leave a few folks inside and others go outside?I work like you so inconvenience customers for what?
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October 2022 by LaShawn
What in the world???This why doing business in the hood is not done or only as needed.I am a Wells Fargo customer. Coming inside to do a transaction but can't cause WHOLE bank closing for outside event. Why not hold the event on your closed day which is Saturday? Why not leave a few folks inside and others go outside?I work like you so inconvenience customers for what?
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March 2022 by Antonio Reece
World Class Service!This afternoon was tough for me, but the team working on February 8th, 2022, turned a bad day around. Specifically, Jeanarta Hicks, who made it her mission to make help me. She was kind and professional, and understood where I was coming from.Kudos! To Jeanarta and the team here for going above and beyond to help me.
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February 2022 by Nikko Reese
World Class Service!This afternoon was tough for me, but the team working on February 8th, 2022, turned a bad day around. Specifically, Jeanarta Hicks, who made it her mission to make help me. She was kind and professional, and understood where I was coming from.Kudos! To Jeanarta and the team here for going above and beyond to help me.
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July 2021 by Dorothea Harris
During our time of grief each one showed us so much professionalism just like they did with our mom Dorothy Sims. Thanks for all your help.
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May 2021 by Emmalynn “Big Gurl Lady E” Sharf
The fact that I had to give one star is even worse. I wish I could give none. I came into this branch this morning to close my account.Long story short, I got my money and the teller told me a lie. The lie the teller told me was a banker will call me to set up closing my account.Here it was around 7:47 pm and something told me to follow up on my own. So I call the number where the supervisor told me Wells Fargo would never call me to close an account instead the customer has to. That's where I drew the line. Tomorrow I calling back and closing my account for good.
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April 2021 by Nicole Earle
This location gets five stars for the great facility and accommodating staff. I went to this bank to get something notarized without realizing I needed an appointment. They fit me in regardless and helped me in the most professional and friendly way possible. Shoutout to Letoria for your assistance, you saved my day!
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August 2020 by Aunya Duckett
Always professional and knowledgeable......
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May 2020 by Kennisha Nicole
I am a new customer to Wells Fargo as in it has not even been a month. I opened my account online and went into the bank to make my initial deposit with a check. We are upon the Covid19 pandemic so they did take precautions and having people line up outside, BUT the staff member they had at the door was rude. As a new customer I had not yet received my card so I asked if I was able to get a temporary card until my card arrives in the mail to access my funds. The rude lady at the door told me that I would have to schedule an appointment to get a card and they are all booked up for appointments for weeks. At this same time 2 bank associates are sitting at their desk on their computers with no customers in their chairs. They had just opened at 9:30 and it was 9:40. At any other bank that I have had they will assist the customer if possible. Lets just say I have yet to receive my card in the mail and still no able to get a temporary card at this ALABAMA AVE BRANCH. This is not a good start to a new business relationship ?????
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August 2019 by rachael ferguson
If I could I would give the no stars this is the worst Wells Fargo branch ever and for this purpose alone I will be closing ALL account with Wells Fargo and I have been a customer since 2012 . The Alabama ave SE branch Customer Service is horrible . There always really rude here . Any good review HAS to come from the people working there... They are VERY inconvenient. I had my wallet stolen with all personal information inside of it . So I went to this branch (WHERE they personally know EXACTLY who I am) with my birth certificate social security my work ID AND School ID ..they all have my picture name and birthdate and I still could not deposit my check (NOT WITHDRAW ..DEPOSIT!!) after I told them my wallet was stolen. Being tho the DMV is closed on mondays I even showed them my online receipt I had for my ID . It's still wasn't enough so thank to inconvenience of Wells Fargo I was charged a 50$ late fee for a place where rent was due today. Thanks a lot . And I will be closing my account .
