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May 2022 by Mrs. Kornblatt K.
This is a 5-star Giant ... However, the ladies' room at this location (Forest Hills) is disgusting, so, I took off 2 stars.
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May 2022 by Sam L.
The whole staff deserves credit for all the challenges they faced during the pandemic. I have been getting my groceries here for over 10 years and appreciate their role in the community. The staff have ALWAYS been helpful and friendly and special shout out to Dave, the manager. He is the hardest working person I know. I thank him and his team for all their hard work during these hard times.
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December 2021 by Markesha E.
My go to when at work!! I love how this Giant is downstairs from my office. Sandwich, Salad, fresh fruit, even some Icecream a few times this summer! Wonderful when as a mom I have completely forgotten to take out dinner. I can run downstairs and then head home knowing I don't have to stop again!! Such a time saver. Always fresh seafood and halal meat!!! I love it!! I will keep coming in and buying my food!
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November 2021 by Cordelia T.
For some reason I cannot understand, management of this Giant allows an aggressive panhandler to station himself RIGHT OUTSIDE THE ENTRANCE of the store -- every day (unless it's raining or cold bc the guy isn't really there fit any charity). You can't get your groceries without being hustled - hard. He operates under the guise of selling Street Sheets "for the kids". Not the case. He isn't at all respectful and calls every woman "love" and makes weird comments about their appearance. He doesn't approach EVERYONE for money, though. Any race EXCEPT his own is hit up. Anyone who "looks like him" gets only the FRIENDLIEST treatment, "Hey, how are you doing today? Good to see you. You have a great day!". Everyone else, "come on, help me out, spare some money, you hit me on the way out?"He won't stop. The message is that he feels entitled to ask for everyone's money who isn't "one of his own". Asking for his people's money would be disrespectful -- it's only right to get it from "the others". It feels racist and rude, Giant doesn't seem to care that SOME of their customers have to get hassled any time theywant groceries. At the end of his day, I've seen him buying a case of beer with a bunch of crumpled one dollar bills and change. So that's where the donations go! And Fridays he sits drinking his Natty Daddy case, with a portable speaker turned up "to 11" while he warbles along at top volume, yelling at people for donations into the microphone as he goes . He ruined Purple Rain for everyone within a five block radius as he tried to imitate Prince's beautiful falsetto, with a sound which could only be described as "woman in labor" or "wailing animal". His presence acts as deterrent and he's not representing a charity. Giant, can't you stand up for your customers and stop bowing to this sort of fakery?
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November 2021 by J H.
Ordered delivery from Giant. Almost 1/3 of items missing. Delivery was late. Disappointing. Won't use them again
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May 2021 by Michael J.
The staff is really great, except the young man at the seafood counter is extremely rude.
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April 2021 by Danae J.
Vanessa Wilkerson was extremely rude and argumentative. We spent 45 minutes in the balloon and flower department waiting for assistance. After attempting to flag down four different people, Vanessa Wilkerson finally came over. After explaining how long it took to receive help, and how poor their selection was Vanessa became extremely combative. We asked for her name but she rudely ignored us, and walked away.
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December 2020 by Kerri C.
Torn with this review- I wish you could give the meat, produce, cashier, and deli sections separate reviews. The meat section- Mike is awesome, friendly and helpful. They all do what they can to stock what they've got! And will always check in the back for you if you have a request. The produce- Lance is the best (even if he likes the Ravens, haha!) He is always kind and helpful, pointing you in the direction of good sales and it's so appreciated! There is also a new employee who started a few weeks ago, who has also been great. The cashiers- way more often than not, go above and beyond to help you with a smile. I think I had one bad experience in two years. There's one cashier in particular whose name I cannot recall- but she wears a tweety face mask and she always makes me smile. I try to go to her check out lane when I food shop! Here's where the two star review comes- that honestly should be a one. The deli section. If you get greeted, it's always with an attitude that they don't want to help you. It's gotten to the point that I just get the pre- sliced meat (or skip cold cuts for the week, if they're old which often they are). Yesterday, I purchased chicken that I may actually bring back. It was disgusting. The slices were thicker than my tortilla. Pic attached. To sum up- tiny location with great employees (just avoid the deli section). If you need cold cuts, go next door to Calvert Woodley!
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April 2020 by Hoss H.
Maybe Giant does not need to be open or open only for delivery services. A 100 years ago grocery stores had employees get things from the isles and bring them to the customers. The alternate entrance was confusing, I had intended to send this directly to Giant, but you know what? Their customer contact form is broken.
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March 2020 by Dina T.
My second review here, as this is my neighborhood grocery and, without a car, have less options. During this time of the health crisis our world is going through, and with the number of cases in DC increasing (currently at 280+) the produce guy coughing into his bare hands while he is stocking vegetables is NOT ok!! It's not ok either on a normal day. I urge you to have your employees cough into their arms. But not their bare hands that are stocking unprotected fresh produce! Anybody can be asymptomatic and pass this virus on. Please make sure the fresh produce we are buying from you is safe. And please instruct your employees on proper precautions.
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March 2020 by Matthew U.
Came in here for a quick stop to see if there was anything I wanted for the next few nights that I was in town for. I honestly did a quick run through here.It feels a bit packed in here. The aisles feel like they are more narrow than they should be. Kind of has a dim lighting going on. Tons of people everywhere.After I did my quick run through, I decided I was good with what I got elsewhere and, after seeing the line at the registers, made my way out the door.
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March 2020 by Maria M.
Whenever I can't make it to Whole Paycheck (Whole Foods) or Safeway, Giant Food is my go-to.Nope, I don't shop at just any ole Giant...more than likely, you'll find me pushing a grocery cart at this location. What keeps me coming back?-Decent variety of organic produce.-When you're living your best life, who has time to cook? The grab-and-go food options are out of this world...convenient and sooo delicious!-Space is clean and well-organized.-There's an ATM and Coinstar on the premises.-Self-checkout! Enough said!-Van Ness-UDC Metro Station is just steps away.Pet Peeves...-Unprofessional employees...workplace etiquette needs to be enforced.-Ever-present panhandling right outside the front entrance...not a good look.Side note: It's getting hard out here for a grocery shopper. Due to the COVID-19 situation, expect to see empty shelves throughout the store...especially in the freezer section. Also, toilet paper and paper towels are nonexistent. Welp, it is what it is. #asignofthetimes
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February 2020 by Padma W.
I hate that they removed the normal checkout lanes to add the self checkout. They should have done the opposite. The self checkout is a hassle and understaffed. Customer service doesn't care - they just refer you to a central number. The rotisserie chicken is often dry probably from sitting out. Yet they still manage to run out. They also seem to stop offering sushi, but nobody is around to ask. Many vegetables are often poor or out of stock. I minimize my purchases at this location.
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June 2019 by Raven H.
This Giant Food store is very small. It is clean and not very busy but the store is so small that they seem to squeeze everything together. The staff aren't very hopefully when it is late. They just seem like they want to go home. There are only 3 registers and the rest are self check out lines but I've never seen the lines long nonetheless.
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October 2018 by Bao T.
I really don't understand why this grocery store has bad reviews. Every time I come here, the employees are all extremely nice and helpful. Everything seems to be well organized and well stocked. There are only a few check out lanes with actual cashiers, and the rest is self check out. But nonetheless, everything here moves quick and efficiently. Your usual Giant Food grocery store, just tough parking.
