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October 2023 by Brandi James
Jim was excellent! He was fast, informative and curtious! I was in and out in less than 20 minutes. He knew exactly what I wanted and had it deliverable by the next afternoon! The delivery was also superb! They brought the mattress straight to the bed and they removed their shoes before they entered my home! Overall, very pleased!
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September 2023 by Diane Ramage
Jim was great! Got exactly what I wanted with next day delivery, and everything was on sale, which was an added bonus!
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September 2023 by James Alberici
Extremely happy with recent purchase of two mattresses from the Millsboro, DE Mattress Firm Store. Our salesperson, Jim, was very knowledgeable/flexible and fully satisfied our requirements. Completing the transaction was quick / straightforward. Delivery was prompt and very well communicated. Highly recommended all around.
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August 2023 by Jean H Staples
Purchased a few beds for our new home. Jim was our salesperson and he was very informative and efficient. Made the process very easy.Our delivery men were wonderful. Very professional and helpful. Thank you everyone!
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July 2023 by Chelsea B.
We had excellent service with Jim. He was very upfront and honest. He was very friendly and super helpful in helping us find the mattress that fit our needs!!
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July 2023 by Jay Kolanko
James was excellent! He listened carefully to our needs, directed us to the perfect mattress for our situation, the price was very good and we had the mattress in 2 days. Couldn't have asked for more.
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July 2023 by Crystal W
Mattress lasted about 1 yr. 10 yr warranty was honored, however we were still required to pay the difference in price since the same mattress cost has gone up and a delivery fee, even though we offered to bring the old mattress in and pick up the replacement. Mattress shown was Serta Charlotte
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July 2023 by Carolyn Schoenian
Great experience! Jay Davis was polite courteous and very knowledgeable. He paid full attention to me while we handled the transaction and we spent plenty of time discussing the differences between mattresses so I could make an informed decision
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July 2023 by Pam Czar
Went to mattress firm highly recommended by my cousin. Headed there today met Jim he knew the products was very helpful. Showed us several different mattress no pressure. Great Experience!!
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June 2023 by John Kolanko
James was excellent! He listened carefully to our needs, directed us to the perfect mattress for our situation, the price was very good and we had the mattress in 2 days. Couldn't have asked for more.
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June 2023 by Melissa Somma
James King has been amazing helping us with our new home mattresses! Highly recommend. He’s knowledgeable and patient and goes the extra mile!
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June 2023 by Denise Pierce
Jim was incredibly helpful with me in picking out a suitable mattress for our guest room. The price was perfect too! NO high pressure sales! I will be back again. I highly recommend Mattress Firm.
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June 2023 by Justin Steele
Jim was wonderful and helped us a lot! He clearly explained everything and answered all of our questions! HighlyRecommend!
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May 2023 by Lisa Mack
Jim was very nice and helpful. Didn't use too high pressure sales tactics, which was great! I hate when I am rushed into a sale. That is when I doubt my decision. Jim let me take my time and make my own decision.
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April 2023 by Susan Oddo
Just remember, they work on commission. I had an issue and was told to come in. When I got there, I was told it was not their problem and I had to go back to the mattress firm I bought it from which was BS. The salesman then tried to sell me a bed 3x the price I was possibly returning and was told that I couldn't get the sale price even though my return would have cost me $200 and the sale price was $400 off. NEVER will I buy ANYTHING from them again and I hope everyone that reads this also reads the fine print at mattress firm and RUNS to another mattress store.
