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February 2024 by melissa Stoffel
My puppy loved walking the store and picked out his favorite toys while admiring the fish. The staff were so sweet to him.
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February 2024 by Thomas Staley
Excellent selection of food. Excellent customer service.
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February 2024 by Breanna Gray
Employee with blonde short hair who brought my order out was disrespectful and ignorant.
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February 2024 by Mary Bailey
Employee went above and beyond!
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January 2024 by Toni DiBlasi
Really big cashier was checking me out was a lil Kurt with me
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January 2024 by Mary DellaValle
Always love going here where we adopted our boy Jack ... so clean and friendly ❤️
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January 2024 by Breanna M
This is my local petsmart, and i like it alot. Its not big but it has what i needed when i had rats. But i came in today to get another animal as my last pet has died and i wanted something else other than rats. I was looking at hamsters with a friend and i was going to buy one. Now the manager who runs the area, he wouldnt let me buy it withiut the proper cage which is fine i understand. But my problem is his attitude. He came up to us and was like are you seriously going to buy one cause i dont have time for this. Then he said we arent a petting zoo so you are not holding it i will just show you it. So not only did i not get to see if the animal was a right fit for me he had a terrible attitude. And when i was walking out to leave all he was doing was stocking. Now i know its important to stock but i wouldnt call that busy. I rufuse to come back to this location unless i get some kind of apology cause that isnt right. There is plenty of other stores that have better customer service then this one did.
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December 2023 by Crystal Hamilton
They are very expensive. I have a Pet Smart card but if you know what grocery store to go to I can always beat their price on everything for cats. It is discouraging.
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December 2023 by Patrick Costa
I always take my Yorkie Lexie to have her groomed and I am never disappointed. Danielle did Lexie's grooming this time and she did a fabulous job ?. Danielle called me to inform me of a open wound from Lexie scratching and how she washed her good and cut her hair accordingly. I will continue bringing Lexie to Millsboro Petsmart.
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December 2023 by Jacqueline Courtney (Jackie)
Great selection of Cat Food and Treats! Especially Temptations Treats. Also a nice selection of Cat Accessories (Toys, Medicine, Bedding, etc). Food and Treats are a pretty good value. Almost everything else is a touch pricey. But you can't find a lot of accessories any where else so, bravo for carrying them! ? ??
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December 2023 by Sarah Furner
I honestly say it was the first time I had a problem with petsmart. I've been going there for years at different towns. This is the first time someone said my sweetest pet was aggressive. She is too little and has very little teeth. I believe they were in a rush to close. The other thing that bothered me was that the place was so dirty. Again, I am a fan of petsmart but I am reconsidering changing groomers. I truly have the friendliest to hear she became aggressive and scared of what they did. She has been going to the groomers for 9 years at petsmart. The last time I went there was 6 months ago and she didn't do that. I would reconsider changing or retraining employees with consumers dos or cat services
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November 2023 by Michael D
Terrible experience tonight. Was out with my family when one of your middle aged male employees verbally berated one of the children we were with, calling him annoying and yelling at him for touching things. I’m no expert in customer service but I’m positive this was not the way to go about handling this situation. Previously to him yelling at a child, we had asked if there was mealworms in stock and he rudely cut me off mid sentence to shut me down. Would not recommend shopping here, drive the extra few minutes to your nearest petco.
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October 2023 by San Sal
My dogs see a private groomer, however she’s been on vacation. I took my boys to petsmart for a grooming appt. I dropped them off at 2 and around 4 they called me to tell me my labradoodles face was matted and they had to cut hair down. I waited about 1 hr went in for them and they had them kenneled. The groomer said they couldn’t finish them because they weren’t “allowing themselves” to get groomed. They were wet, shaved down with long patches everywhere. Worst of all, my labradoodle had a fatty growth that they cut open somehow and was oozing out. It has since spread into an infection and won’t stop bleeding. See picture. This is not even addressing the ghetto, looking up and down, chest puffed out attitude the groomer had with me. The manager stood by her staff the whole time. Now what?? Now vet bills, a baby in pain, time off work all because they were neglectful. This is beyond a customer service complaint. This dog is my child, what would you do if you saw your child with this cut over a haircut?? I called police dep. And they said they get a lot of calls with complaints about petsmart services. Unfortunately there is nothing they can ever do about it. I however, will not stop. Once my baby is healthy, I’m taking legal action since they are refusing to admit wrong doing.
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September 2023 by Jeremiah Griffith
PetSmart in Millsboro has a great selection of food, treats, and accessories for most of your household pets. Cats, dogs, hamsters, guinea pigs, rabbits, they have you covered. They even have a nice selection of things for snakes, reptiles, and fish. I was amazed at the variety of things they carry for pets. They have housing, bedding, kennels and cages the list goes on and on. Petsmart is definitely a one stop shop for all your pets needs. I highly recommend you check this place out.
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July 2023 by julie zuccheri
Found what I was looking for with ease and no help.When I cashed out out I noticed I was really over charged to come find out the cashier got the wrong item after we figured out why I felt I paid to much she got me the right quantity product made the price adjust without any issue and apologized.
