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November 2022 by Curtis Rothhaar
After many days of frustration, I was pleased to walk into mattress, firm, and Rehoboth Beach! I was greeted by a man named James who did not look to sell a mattress. He looked to make his customer the most comfortable for the budget, the size bed, the firmness that I needed! He was more concerned about me as a customer then he was about a mattress he was trying to sell that is true customer service at its best when you are more concerned about the customer then you are the product you’re selling you show that you value your customers business I have nothing but good things to say about mattress, firm, and their employee James. If you’re frustrated and confused and have no clue where to go, go see him he will give you options. Give you time give you budgets, but most importantly he waits to see what you find is comfortable. What works for you, and for that I will sleep forever grateful! Truly, Curtis Rothhaar.
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October 2022 by Louise Premeaux
We were very pleased with Brian, our sales person. I told him what I needed and that we had a time frame to work in. When we’re done- all box springs were taken care of and a pick up arranged for the same day.
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October 2022 by Michelle Mosley
We went 2 places before Mattress Firm. One was local. It smelled old and looked oldWe met Bryan at Mattress Firm and picked out the mattress that was exactly what we wanted. We have purchased beds there in the past and have always been happy with the service and products.
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September 2022 by Bradley Smith
Roy was extremely knowledgeable. He addressed all of my sleep needs. Roy made the entire process easy and quick. Thank you again Roy for all of your help
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September 2022 by knkwelsh
James was super helpful and expedient with checkout! Very knowledgeable and kind to work with! Highly recommend this store.
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July 2022 by Grace G.
Great customer service, great product. The sales personnel are very knowledgeable and professional. They gave us good advice to make the right decisions and help us out. Big shout out to Roy and Roc.
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July 2022 by Thomas DiLuzio
Was met at the door by polite salesperson. Who we later determined was the manager.He introduced himself and my wife and I did the same. After asking probing but polite questions about our sleeping habits we tried several beds. We continued until he showed us the perfect bed. Then to make it better he showed the fine adjusting. Just enough adjustment to relieve the problem ares that he discovered during the questions he asked earlier.We bought the perfect bed for us from the most knowledgeable, pleasant and efficient salesperson known to my wife and me.My thanks to Roy and Mattress Firm for having the good sense to employ a highly qualified representative of your brand.
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July 2022 by Susie G.
Brian was awesome. Very accommodating and got us some great 4th of July deals!
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June 2022 by Rich Godbout
T was fantastic. 20 minutes prior to closing he was able to track down exactly what we needed. Great service and straight forward advice.
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April 2022 by Will Childers
Brian was very knowledgeable and took his time to understand my sleeping habits and back issues to help me make the best decision. I felt good about my purchase when I left.
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March 2022 by Denise Buck
James was great to work with. He listened to our needs and made the right suggestions so we could quickly identify the right sets for our 2 guest rooms. We got an excellent deal for the President Day sale.
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March 2022 by Saro Dedeyan
James the sales person was extremely knowledgeable about all things having to do with mattress and box springs. We had complete confidence in him. We would refer mattress firm to any of our friends or neighbors
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February 2022 by Barry Gearhart
John was the best. He took me through the process of choosing the best mattress for me. He had me try many different types ( hybrid to all foam). Until I finally found the perfect mattress.I would recommend seeing John at the store in Rehoboth.
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November 2021 by Steve Bedard
It was a quick an easy experience. They were very knowledgeable and all the different technologies available that they had on the floor. It was only about 30 minutes and I had chosen my new bed.
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October 2021 by Sarah DiDomenico
Well I walked in to the store and was given a warm welcome from the sleep expert. Roc was extremely knowledgeable and a good listener. I already knew what king size mattress I wanted but need help with a queen size. I told him what type o mattress I was looking for and he gave me 3 good options. After we started the paper he informed me of their mattress protectors I was hesitant but we looked at them . They were a much better quality than what I would have gotten. He was able to work with the prices to get me a great deal.I would highly recommend buying a mattress from Roc at mattress firm Rehoboth Beach DE. Customer service is outstanding!
