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February 2024 by Orea Guyadeen
The staff was professional and friendly. My car was done quickly.
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January 2024 by Dominique Vielot
Javon & Dan were very patient and provided great customer service including keeping us up to date as to when the vehicle would be ready. More impressive to me was the fact Javon called to explain a potential issue to be aware of and then mentioned he wouldn’t be able to get a quote yesterday since it was a Sunday and the dealership was closed, however advised us to call him the next day as he would get a quote for us. Great customer service on his part!!!
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January 2024 by lindy lou
Daniel was amazing ! I recommend Firestone! Been using them for a long time and in many states . Ended up buying 4 new tires.
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January 2024 by Meagan Boyd
Easy to book online and they were waiting for me soon as I got in. Very efficient on the service, friendly associates too!
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January 2024 by Norman Torres
I purchased tires for a relative; the situation was peculiar since we could not bring the vehicle in until we fixed one destroyed tire. The manager worked with us to get a new tire and trusted us to return with the vehicle to do the other three tires.She was very helpful and she should be congratulated for the courteous manner that she handles customers !!
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January 2024 by Collin Klien
Can't prove it first of all..been on my mind for a long time because it makes no sense..... few time I've gone to this location....the battery cover on my vehicle fits my vehicle however that is not my battery cover.....the one I got back is all beat up.....not mine.....another time had some stain across my headlight when I got my car back.....is that my original headlight?!.
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January 2024 by Hannah Nicole Stephens
The first individual i spoke with was very nice when setting up my appointment but i unfortunately had to call back and cancel as something came up. When i called back to cancel i was told by James that my appointment was cancelled. He was very rude, dismissive and short with me when cancelling my appointment and just said "ok done. and then hung up. About an hour later I never received a cancellation email so i called again and spoke with a lady and she advised that my appointment was never cancelled and that there was no record of me calling an hour prior. Thank god i called or else they wouldve shown up and probably charged me for it. Customer service is hit or miss with this company.
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January 2024 by Deanna Smith
Always happy with the service. Professional and timely.
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January 2024 by Tazz 1
Your assistant manager was rude and has no idea how to work with people. He basically called me a liar in front of your customers and my wife.I have never been treated like this guy did to me before anywhere.
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January 2024 by boxer
the oil change I requested was good. It looked like it was done right.It was just incredibly fast. When I brought my concerns to the NEW associate ringing me in (not who I started with) she couldnt be bothered ith anything I had to say. I commented on it being so quick. She just said yeah its sat.If she had given me a valid reason WHY the service was so quick I might suggest your store.However According to her it could have been a fluke for all we know. If she had said for example "when you schedule an Appointment we do our best to get you in and out fast." I might have given a better rating and highly suggested you.
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January 2024 by Linda Holder
Great Staff! Thorough services!❤️
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January 2024 by Laura Como
I was very pleased with the overall service and customer service at the Altamonte Spgs Firestone. It was the holiday weekend, and had my car towed and dropped off there in the evening and although I was told that they had a lot of appointments and were super busy, they did their best to get my car serviced as quickly as possible. it was a very inconvenient time for me, but Jovan and I think Dylan (forgive me if I got your name wrong) were super accommodating andMy car was fixed earlier than expected.
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January 2024 by Kristen McGuire
They are very friendly. We were in and put quickly. I felt they were being honest and fair with their pricing
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November 2023 by Chadley Holland
I came to this location because the Winter Park location didn't do what I asked and payed them to do. When I came in, I was greeted, and I explained what had happened. The lady working behind the counter was extremely nice, professional and understanding. I also spoke with the Manager, and explained what transpired at the other location. They took care of my alignment, balance and rotation of my tires. What took them 2 hours to do, took the Winter Park location 3 days of having my truck for these 3 things and only performed a rotation. They didn't even have enough sense to reprogram my sensors. If you live in Winter Park, do NOT go to the Winter Park location! Altamonte Springs Firestone is the location you want to do business at. Unless you prefer giving away money and time.
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November 2023 by billy celiz
Extremely friendly and quick.Fixed my tire in no time and without appointment
