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November 2023 by Shawna
One employee was nonstop throwing the F word around. I was checking out and she walked up to the person who was checking me out and said you gotta be F kidding me…. She did not care that she was cursing the entire time. I was honestly shocked, not that I don’t curse but geez right in front of customers and the store was full. When I came in the whole staff were standing around taking, nobody said hello and like I said I just kept hearing many curse words. I wouldn’t be going there again but unfortunately they forgot to put a hoodie that I paid for in my bag at check out so now I have to go back there. Terrible staff!
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July 2023 by maria nichik
disgusting store ??If you want to spoil your mood for the whole day, then welcome. ??? The Asian girl, like her manager, were very boorish. save yourself and your loved ones from visiting Pacsun
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July 2023 by lily mcgreevy
Looking at the recent review , i'm appalled … i personally really like the “asian girl” …. maybe we shouldn’t address races when writing a review … she was very helpful in finding me a cute outfit , she definitely knows what she’s talking about .
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February 2023 by Cecilia Lopez
Such rude staff. No one welcomes you or in or treats you with kindness. Made me not want to buy anything. Asian girl should not work here if she hates her job. Rude response to nice question for no reason. The blonde cashier was the only normal person so thank you.
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January 2023 by Karim Ricci
I went to return a pair of jeans because they were ripped (not intentionally). My son bought it on November, every time that he used them, a new hole come up. We repaired the jean, but keeps getting ripped. The manager denied to refund the money or exchange them for a new one, she denied to provide her name, not empathy, just keep saying "Im sorry". Worst customer services!!!!!!A paid of jeans that cost almost $50 in the trash, by the way the other pair of jeans that my son bought on the same day they're fine. So, it wasn't my son fault!
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June 2022 by THE LORD iVANSiTO
Bella was amazing so nice I asked to put something she did, I showed up wen it closed but wen I called back she remembered who I was and still was very nice and kept the same energy wen seeing me with enthusiasm and was super helpful, ima call that manager to give her a raise if not ima find her a job that’s better paying u deserve it Bella
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February 2022 by Fabio May
Such rude staff, I have been in at least 10 times without being greeted. Probably the worst retail store I’ve been to. Employees also have extremely vulgar conversations among eachother where the entire store can hear every word. Not that I care very much, but it shows that they don’t care.
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January 2022 by George Adcock
Rude employees
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March 2021 by Amy A.
The child manager at the Altamonte location refused to return my purchase of 9 pairs of jeans that didn't fit my daughter because I walked in with my mask on my chin and then she went on to use her power trip to berate me with stating I lack empathy because I didn't have my mask on the second I walked in. Pretty insane. I am trying to find the corporate and regional managers to share this absurd interaction and lack of professionalism as well as inability to do her job and yet go on to pretend she is a police officer and or a scientist. The manager was about 16, blonde and by far the rudest person I've EVER encountered in my life. Bad look for the brand PacSun.
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February 2021 by Fernando Simpson
Great staff nice surround in no hassle no bustle wonderful atmosphere beautifully location very nice manager very generous store always clean and smell free I would recommend any and everyone to go shopping at pac sun in the altamonte springs mall may the good lord bless and keep all of these great workers inside this store.
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August 2020 by angelilovesyou martin
The workers don’t know what they’re doing doing half of the time, you’d think for a simple job they’d know what to do. They’re the complete definition of clueless. They’re rude and it’s always this location that’s bad. I’ve been to all the Pacsun areas especially in the Florida mall and they’ve been nothing but kind. -1 for this location
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August 2020 by jessica li
When is your store ever working. Rewards system down and I come back the next day and return system is down.
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January 2020 by Cindy M.
The Altamonte Mall location is the worst! The employees are the rudest and most miserable people. They are bothered if you ask for a dressing room and are annoyed to ring you up. The manager was in middle of the floor doing a work schedule and was annoyed I asked a question. They have no music which feels very odd. The prices are not cheap. I literally hate going in there cause the people are so mean. My daughter had a gift card And was buying something. The cashier rolled his eyes, and said "I'm on break. Don't ever work when your on break because they don't pay you." And then rang her up. My daughter is twelve. She didn't even try her outfit on cause no one would help her find a fitting room. I was so mad when I heard they treated her like that. I encourage her to shop the competitor stores instead. Never again.
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December 2019 by Camille Esteves
As long as there is Brandy Melville and John Galt, I’m sold. But I really dislike the lack of customer service in every Pacsun I’ve been to, this one included. The sales associates do not greet and they don’t help you with a dressing room. You basically go yourself, clean up the mess of clothes yourself, and wait for a long period of time for an empty room. Employees are a bit unenthusiastic.
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September 2019 by Misa Missa
Expensive and plain