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January 2024 by Francisco Negron
Great service
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January 2024 by Wanda P
Sonia is always so friendly, helpful and professional. She made the experience much easier. Excellent customer service!
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January 2024 by C Hernandez
Jillian the tech was professional, caring and made my experience amazing!
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January 2024 by Justin Pisklo
The doctor and most of the staff was friendly with the exception of the guy(David)at the end of the visit that was ordering my contacts.Looking into how much my insurance would pay for contact lenses and how much the one day contacts cost the doctor decided to work with me to write a prescription for a more affordable lens. David had an attitude about making the changes in the order. After not being clear that we were done with the transaction he stated okay bye in a very rude tone. He then stated that my contacts would be ordered and I would be contacted when they were ready to be picked up. After waiting a few weeks and not hearing anything back I have called visionworks and they said my order was on hold for payment. The guy did not make the changes and still tried to order the one day lenses that I could not afford.
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January 2024 by Saadia Hamdani
I felt i was in fast food place where they need to keep rhe line going.even fast food places have better service .my eyes were not even dilated and the doc said its fine. No proper exam. Will not recommend to anyone. Lens crafter is better wish my insurance will cover tjem
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January 2024 by Mary Henley
Excellent serviceeye doctor is very professional. Everyone in there is very friendly and welcoming.To whom ever came through the door.The lady That helped me pick out glasses was very honest and good Gave her opinion on the different glasses I put on. She was very friendly and professional I give them a five star
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January 2024 by Francisco U. Ortiz
From the first time that you step into the store you feel like home incredible personal that you feel that they really care about you and your vision health. Very professionals and knowledgeable in every aspect of their business. Visionworks for me they are the best.
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January 2024 by Paul Pagan
From the medical assistance to the eye doctor to the front eyewear area very polite and professional. My first time there and I felt I’ve been there before. They made me feel very comfortable and at ease. The wait was not long at all. The establishment was very clean and organized. I definitely will recommend anyone here for their eye care needs. 5 stars and 2 thumb’s up.
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December 2023 by K M.
Don't go to Visionworks in Altamonte Springs. I scheduled appointment for contact exam and was placed in sample contacts because what I normally use was not in stock... again, so I left with blurry vision and was told it was the best it will be and charged me for contact fitting. I left feeling like I wasted my time. Will not be back to this Visionworks. Waste of time and money and no resolution with my vision. Bad service.
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November 2023 by Jody Meek
I experienced terrible customer service at Visionworks. I had an exam on the providers side and then went to the retail side to pick out glasses and order contacts. No one acknowledged me after over 20 minutes waiting and I picked out the glasses I wanted. I wasn't the wait that was upsetting.. Everywhere you go there's a wait. However, I wasn't even spoken to or even acknowledged. Then I decided to take my business to Target optical, and when they ran my insurance, I was informed that Visionworks locked the insurance. The associate at Target called Visionworks and they said that they would unlock it bit they didn't and then I called after to see if they would unlock it and the women I spoke to was rude and said that Target needs to unlock it. I asked her if she could do it for me (twice) and with an attitude she said, she'd do it but Target needed to. I waited another 30 mins for them to release the hold and they never released it. I'm not sure if I will be back and that's unfortunate because I used to really like Visionworks. I also really like the glasses I was going to get from them.
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November 2023 by K Higgs
I went in to get contacts and new glasses since I have not gotten new ones for 5+ years. The assistants/secretaries were not extremely friendly and just seemed annoyed, some of them even had airpods in. The doctor was even worse, she was not friendly and did not seem to care about helping me find my prescription. She first had me read the letters then she gave me some contacts to try. The first pair was very wrong, so she gave me another pair where the left eye was good but the right wasn't. Then she gave me a right eye one that was worse than the first once. Then she gave me a whole new pair that was absolutely the worst of all and just didn't care that I was saying that they were worst than the others. She was terrible at helping me.Also, they called me 4 times to ask if I had insurance when I already told them I did not.
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September 2023 by Lucas Pippen
i had a great experience at this place. Jennifer was the person who helped me and was very nice and helpful. she helped me pick frames that looked good and was very listening
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September 2023 by C Jordan
The staff was very nice, warm and welcoming. Had my best intrest.Just wonderful!
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September 2023 by shavon thompson
Always a great experience. From the eye doctor to the sales floor. Wallesca was amazing…patient and knowledgeable. Thanks again!
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August 2023 by K K.
They eye doctor here is really good! The only problem is the eyeglass sales department as it has been a problem for years at this location. They finally got a better manager recently. The one prior had a terrible attitude every time. I gave the new manager a chance. But, the eyeglasses themselves turned out terrible from the factory. It's pretty sad. I have to take these glasses back to get them corrected. If it's not one thing, it's another. The one on Colonial is better.
