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September 2024 by Lucrecia Heidenreich
This place is a scam. Beware!! If you do come, be prepared for 4 new tires that you don't need.
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September 2024 by Tal Eilon
They won’t work on your car unless you buy 4 brand new tires from them. Total chop shop and scam operation!!! STAY AWAY!!!!
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September 2024 by Jane Klein
Update. Once again the wonderful people here did a great job and found a difficult part.
Honest and professional. Would never think of going anywhere else.
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September 2024 by Christopher williams
In the beginning everything seemed fine it looks like a good establishment. I waited about 15 minutes before they told me how much it would cost to inspect the car. After I agreed to the amount, I waited 45 minutes before one of the techs brought me outside to tell me my tires are too old for them to work on my car. I never agreed to any test drive so I don't understand how that's relevant to working on my vehicle but nonetheless I left. Horrible wait time and if they don't wanna work on your car, they'll give you any excuse they can. I did notice them working on a car with bias ply tires from 2016 so not sure what's the deal.
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August 2024 by Lisa Hoppenfeld
I would give the zero stars if I could !!
Do not give this establishment you business!!
Sheila will try to sell you tires as they own the adjacent tire shop!
Please read my experience below:
I had two issues that needed repair on my car, my window that was stuck and could not move up or down and my hood which could not open. Prior to bringing my car to All American Lube Boca, I had been to another mechanic referred to me by a friend. After they had inspected my car, I was given a quote and a breakdown of repair work and parts including total work time. A few days later in order to get a second opinion, I went to see All American Lube Boca. They too sent me a proposal after inspecting my car. I decided to accept their proposal as they are near to my home. Proximity is very important as I am a single woman with only one car.
On April 9th 2024, I gave All American Lube Boca a deposit . The transaction was done with a gentleman named Rinaldo who had prepared my initial quote. Rinaldo said he would call the dealer that afternoon to get the parts needed to repair the car. I sent a follow up text on April 10th to which I received no response. I then called on Friday, April 12th. At that time I spoke with an employee who stated that the parts were in and the car should be ready in a day or two. I reached out to Ricardo for confirmation as he was my initial contact. I received no response either to my texts or phone calls.
On Tuesday, April 16th after having received no response from Rinaldo, I asked a friend to drive me over to All American Lube Boca in order for me to find out the status of car repairs. At that time I met with Ricardo who stated that my car was taken apart, but would be done and ready for pickup the next day. My friend even double checked with him that it would indeed be ready the next day and he said, “Yes.”
My car was not ready the next day. It was not until the end of the day on Friday April 19th that I was able to pick it up. My cousin drove me to pick up the car. At that time I checked the hood which was fixed. The window went up and down. However there were new issues that were not present prior to my bringing my car to All American Lube Boca. What I could see visually was the airbag light was on and the gas tank was below a quarter of a tank (it was a full tank when I brought it in). When I questioned the manager, Sheila, she stated that my car did not start and needed to be jumped. I responded with concern as my car had not had problems prior to this situation. I drove my car out of the All American Lube Boca and I heard a whistling sound coming from the window that was supposedly just repaired. I drove home and further inspected my window and saw a gap between the top of the window and the roof of the car. The driver’s side seat is missing a piece. I had been told that they needed to take out the seat to repair the hood. Apparently they did not replace the part. Finally, I have not been able to sync my phone to the car’s Bluetooth. I was able to do this prior to bringing my car to All American.
I returned my car to them after this awful and very stressful situation. They finally repaired my window, why why was it not repaired properly on my initial visit!!
The one caveat is they were unable to fix my Bluetooth and airbag light and Renaldo told me they do not have the proper diagnostic equipment to fix it and it was not there fault…really. Once again gaslighting me. Why don’t they have diagnostic equipment! How do they solve these problems ?
I brought my car to another auto repair shop and they had the proper diagnostic equipment and it was fixed in no time!
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August 2024 by Jennifer Blumenthal
Thorough, courteous, and took care of the problem.
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August 2024 by Victoria
I wrote the below six years ago and it still stands true. I've been taking all of my and my kids' vehicles to All American for over ten years now due to their fairness, honesty, and friendliness. They don't talk down to me and show me things like the worn brake pads that might need to be replaced, etc. Their recommendations are always presented with explanations, and I genuinely trust them.
2018 - This is where I always take my car for oil changes and repairs. They've always treated me fairly and I trust the experience and continued education of the staff.
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July 2024 by Jill Braverman
Always great at All American Auto !!!
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June 2024 by Philthy Sport Fishing
Very bad customer service could have had a new customer for life. Went in to get a tire changed since my tire is going flat. As I parked my tire was dead flat informed them I had a tire in the trunk and I was stuck like chuck with a flat. The tire is brand new…. Rather than earn a new customer they said they would not do it. I’m new to the area and was looking for a shop to service my Lexus and gf Escalade I’ll be going to tires plus for now on. Do your self a favor and stay away from this shop. Horrible customer service to earn a customer. So all in all they let a potential life long customer leave and drive away in a unsafe car rather than help a new customer thank you from one buis owner to another you have a long way to go with customer service
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May 2024 by Anthony Catanzariti
Sent my mother for a basic oil change and she was told they can't change her oil unless she agrees to replace all 4 tires. Went down the street and had the oil changed issue free. Don't bother with places that are out to get every dollar they can out of you instead of building quality relationships.
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May 2024 by Claude Agostinelli
Quick and painless.. lol
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May 2024 by Angela Gracie
I increasingly enjoy working with them, in addition to them treating the customer with immense respect, there has never been any doubt regarding the service provided on my car, which is why I always feel comfortable before traveling more than 500 miles, I go through them to see if everything is ok.
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May 2024 by Jake Saban
Unprofessional and rude.
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May 2024 by Merrit Baker
Had a battery problem. Just showed up and they took care of it. Very professional
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April 2024 by Candace Noonan
All American Auto Repair in Boca Raton falls far short of what one expects from an automotive service center. When my son's car was taken there for a routine flat tire repair by his trusting grandparents, it turned into a nightmare of unnecessary expenses. Rather than addressing the issue at hand, the shop shamelessly upsold them on four new tires and a replacement tire rim, which, conveniently, had been damaged by the shop's own mishandling.
But the audacity doesn't stop there. When my husband went to pick up the vehicle, he was horrified to witness the staff engaging in predatory behavior towards an elderly lady. They coerced her into unnecessary repairs, preying on her vulnerability and falsely asserting that it was a "safety issue," when in reality, a simple puncture repair would have sufficed.
Adding insult to injury, we have solid evidence in the form of a written document from our regular automotive service provider. This document unequivocally confirms that we were egregiously overcharged and subjected to unnecessary expenses at All American Auto Repair.
This written support from a trusted business underscores the severity of the situation and exposes the deceitful practices of All American Auto Repair. It's clear that this establishment prioritizes profit over integrity, exploiting unsuspecting customers who trust them with their vehicles.
In light of these revelations, it's imperative for consumers to be vigilant and avoid falling prey to such unethical practices. All American Auto Repair's reprehensible conduct reflects a blatant disregard for basic standards of honesty and transparency. This establishment should be avoided at all costs, as supporting their deceitful behavior only perpetuates the exploitation of innocent customers. Shame on All American Auto Repair for their disgraceful conduct.
