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November 2023 by Olivia M.
So I recently purchased some shoes from this location in which they shipped defected shoes to my house. I return them to their store and they said that they could not process Venmo debit cards for refund. They made me take my shoes home and request for a shipping label which I did. It has now been six months they never gave me my refund back. They told me that they are not returning my money, and I physically went into the store and they're telling me that they gave a gift card to someone and that someone has spent it which would be their employee because I never received a gift card. Their employee manager has now stolen from me and they're getting away with it. I have never heard of this in my whole entire life over $350 Saks Fifth Avenue - Boca Raton has stolen from paying customers and all I wanted was a refund now I am out $350 and I have no shoes. Corporate will not call me I live one hour and a half away from this location and I went in there just for someone to tell me they'll take care of it and their manager blocked me on the phone. do not do purchases with your Venmo debit card or in general do not shop at the store because they have a thief who is taking peoples gift cards that they're supposed to receive.
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August 2023 by Jordan C.
The 1 star is because of the intentional choice to make speaking to someone on the phone virtually impossible. This feels very by design no pun intended. For being such a high customer service oriented business your corporate team really screwed the little guys. Since I spent 2 hours calling over and over with either the automative service just hanging up on me or every department just ringing over and over, I will not be spending my money here anymore.
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June 2023 by Aji J.
Order in store at your own risk. They don't care whether customer receives Orders or not. I ordered a Byredo perfume at the Saks Boca Raton store because they didn't have it in stock at the store. Order was delivered package arrived empty no perfume full of packing tissue and bubble wrap. They can't refund or replace because they claim the package left their store with the right weight 1.6oz so there's nothing they can do said Marseille the Manager at fragrance department. She told me to file a police report . That means I just lost $186 by choosing to buy from Saks. I'm very disappointed at the level of service they provide.
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February 2023 by S M.
I was traveling internationally in a few days and needed many things for the trip. I had picked out many items that were not my size but salesperson told me they probably had in stock in the back. Imagine spending an hour picking out outfits and then being told they did not have the sizes. Mind you I am a 10-12 not 22.She then proceeded to tell me I could get all the items online. Really? Wt... is the point of a physical store when they do not stock average sizes? Wait it gets better, I went upstairs to designer floor. Same exact problem!!! Plus, I had the pleasure of a snotty salesgirl who said everything was sold out that I wanted. Bullshit, I went home and saw same items online, in my size. I guess since I was not dressed up to shop ( workout clothes I was off for Presidents' day) . Nasty, judgmental salespeople who stand around and pre-judge. Oh, I had my assistant with me too!!!I was pissed!! Went to Bloomingdale's and spent 10 grand. The entire experience there was totally opposite.If you want to be treated like Julia Roberts in "Pretty Woman" go to Saks. What a downfall for what was once a great store.
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January 2023 by Erin E.
Better selection than the palm beach gardens store, however very few things available in a size 0. Also it was near impossible to get a fitting room, yet after I finally was able to get into one after speaking to 3 sales people and a good 15 min later, the sales lady was only attentive when she saw she might be able to get some commission out of me because I wanted to buy something... but they didn't have it in store in my size which I easily discovered with no assistance whatsoever by going back to the clothing rack, so instead of this lady talking to me which I found irritating at this point- she should have been letting other waiting customers into fitting rooms. This is why commission based sales is a bad idea. I mean 2 sales people trained efficiently could have run a register and the fitting rooms, Now if they just left the fitting rooms unlocked/ there's one person more they could put on a register so people don't have to wait. Having sales people wandering the floor is just irritating at best. I certainly do not want or need any assistance when just looking at the garment selections. I can also clearly see for myself that the dress I want is not here in my size, and I have a smart phone so I can order online with absolutely zero assistance whatsoever. I absolutely did not come to the store to chat or make friends with sales people. so basically outside of the 2 things they are actually needed for- they all seem to want to just wander the floor and chat with customers instead of tidy up the store or work efficiently. Saks clearly needs to train their sales people to be less "friendly" and to just do work, not try to start up unwanted conversations. If I desired a more attentive shopping experience that's what appointments with stylists and personal shoppers are for... it should not be how the floor staff are trained too. Give people space to shop on their own. Thanks.
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October 2022 by J A.
amanda decapua and angel guttierez---saks employeeswho will be held accountable in a court of law.more info to follow.
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March 2022 by Betsy S.
Always fun to come to Saks. I love the layout of the different depts and I do enjoy seeing some of the crazy items that sell for a very high price tag. Everyone is always very pleasant and that is a good thing. I do feel a sense of style when going in here or even just passing through their store to get to a different destination! Interesting that they locked one of the doors to come in to the store and there is a policeman standing by the other -I think this is due to all the smash and grabs that have happened around the country - so they have to protect themselves! Life's definitely different!
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February 2022 by Erin L.
If anyone is in need of an SA, you need to look NO further than Jay @ saks ! IG : jaysaksboca He has come through on so many occasions for me and my friends/family. He is truly a magician working his magic on always finding the most sought after items near or far ! I love watching his stories of new items that drop in store - hot off the designer block and also love the sales ! make sure you have your notifications on to not miss a post!On one occasion, my hubby and I were running late for a birthday celebration and needed a gift. We were looking for a particular Creed cologne and I had texted Jay while I was on the highway in chances he was working. I literally caught him right as he was about to end his shift and rang me up and delivered it outside the door all packaged up for the birthday ! Lifesaver !!!He is truly a gem and such a genuine person that always goes out of his way, above and beyond for his clients ! He talks about his wife and two little girls on occasion if he has time to talk in store and I love seeing his posts on his business page about his family so we can see that he's not always Superman on the sales floor and always working to enjoy his fam time !Greatly appreciate your genuine service ! Saks should be honored and value you and your standards of excellence ! Thank you !!
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October 2021 by Nickicia S.
I came here for a Birthday gift for a good friend of mine. Sandra in Chanel was amazing, I was communicating with her via text prior to coming to the store. She placed the earrings that I wanted on hold so it was very easy for me to purchase. I really appreciate her because these earrings were very hard to find. I love Chanel and I received such great customer service!
