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January 2024 by dmoon13
If you want to be interrogated by the older pharmacist and not get your medicines, go here. If you like dictators, go here. Denying people medication prescribed to them by their physician is unconscionable. This is the worst pharmacy bc of that particular pharmacist. I have encountered many rude pharmacists and I typically ignore it bc they’re overworked, but he’s just sadistic and needs to find a different line of work where he doesn’t interact with actual humans.
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January 2024 by Ashley Miller
The old man pharmacist with the white hair and mustache was to administer the covid vaccine booster to my 6 year old and he reared his hand back so far and hit her with such a force that she cried immediately and jerked her arm away. Said he hit her bone! Then he did it again and blamed her. Disgusting child abuser. I have never in my life seen an adult rear their hand back to hit someone with a needle as hard as they can. He should be FIRED.
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December 2023 by Donna M.
This is the cleanest store in Bonita Springs. The Store Manager, Laura knows where everything is and helps me every time. The pharmacy has been over hauled. Go see Peter. He truly cares about his patients.
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November 2023 by Fierro Fam
Zero Stars if I could leave it. The lack of care in this place saddens me. The short old man pharmacist with the mustache and white hair. So RUDE. Over talks you and cuts you off and is just plain unprofessional. I’m highly upset and plan on bringing my matter upon others to the top. Absolutely despicable! My fiancé now has to pay twice the amount elsewhere for his scripts because they cancelled his script twice. You don’t do that without involving the patient. This is needed medication like everyone else. Unacceptable!
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August 2023 by Lisa D.
The male pharmacist is cold and very demeaning, I have as well been taking all my prescriptions there for myself and my son. I will NEVER go there again. Do yourself a favor and avoid this pharmacy. Lucky for us they are on every corner in this town and we don't have to tolerate this type of behavior from "healthcare professionals"
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January 2023 by Gustavo P.
My family and I have been going to this pharmacy since 2001faithfully. It has never occurred to go anywhere else even when we moved to Fort Myers. Mediocre service, no problem. Long waits, ok. But the pharmacist went too far this time. He belittled my wife and told her in front of customers in line that he would not refill her prescription because, "That medicine does not work". She explained that it was prescribed by her doctor and he said, "so what". He literally violated HIPAA guidelines by referencing her meds, our insurance and my wife's health condition in front of customers.Never again!
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December 2022 by Julie Casetta milio
I am a retired employee of Walgreens for 40 years. I worked in the Chicago area for most of those years.I was appalled (but not surprised) that the pharmacy at this location was closed. No online notice was issued. Again not a surprise. The system has a glitch. Yay us for getting the online notifications that our prescriptions are ready and then when we go to pick them, up find out the pharmacy is closed.There has always been a communication issue with the automated system and real time. I suggest you get that fixed and soon.We are in a post hurricane zone in Fort Myers Beach. We have to travel a ways to get the prescriptions.This is not the first incident we’ve had with Walgreens in an emergency situation.Get it together please because I’m embarrassed to say I worked for this company now
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August 2022 by S P
This location has lost 3 of my pick up orders. My husband and I ordered some stuff on both of our accounts. We received an email on Friday that the orders arrived. We went on the next day Saturday to pick them up. They informed us they did not have our orders and that we may pick up too late so they cancel our orders. Alright... I called and talked to customer service. They said my orders were not canceled and they can either refund or reorder if I'd like. So what the manager said about my orders being canceled due to picking up a day later from receiving the pick up email, was wrong. I decided to give them a chance and reordered, only on my account. The CS said the store probably messed up the orders and put on the shelf and she informed me that unfortunately happened a lot since they received lots of calls about it.Took a week to get to the store, then I received an email to pick it up. We came to pick it up 3hrs later after receiving the email. They told us they did not have my order... The manager on duty did not seem want to help me or figure out solutions. I asked him if they mixed up the order, as CS stated on the phone, he denied. His claim does not make sense since if first time get lost I can understand, but second time!? The store needs to figure out why or contact the upper management to resolve the issues. He even assumed my app has the problem and that I needed to update the app, which was wrong. The first time I ordered mine on app but with my husband order, it was on the computer.... And the second time it was customer service ordered it. I always love this store because of good location and friendly staff. However the interaction with the manager made me rethink otherwise.
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July 2022 by uporn.commAndy White
I just stood in line of about 10 people. And another cashier came to assist on another register. After she helped the man next in lineShe let to Hispanic girls come all the way from the back of the line and skip us all. I told her that the man 5 or 6 people in front of me was next she laughter at me. So I put my things on the counter and skipped a few in line. I asked her why she replied with a go to he'll look. Her nameLivia. What a roud lady.
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May 2022 by Jake I.
This is THE worst pharmacy in the SW FL area. They do things on their sweet slow time and if you have an urgent need and express that, get pushed to the back apparently and won't fill until closed and then your prescription is held hostage for the weekend, spent the entire weekend with a tooth extraction and NO pain meds and NO antibiotics because they are completely incompetent and DO NOT CARE AT ALL. One star is far above what is deserved and guess what'll happen? NOTHING because nobody is accountable for anything in this new woke society of slugs.
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May 2022 by Kathy S.
On line and even on the actual door, the pharmacy hours are posted as "Open till 9 p m." Went at 830 and they said that it was "slow" tonight so they closed at 7. Seriously? This is a business?
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April 2022 by Tracy Morrow
This is absolutely the worst pharmacy I have ever dealt with! Unfortunately I have to use Walgreens for my insurance. The older male pharmacist is the worst / rude and unhelpful. Most of the staff is unprofessional and rude. I went today to pick up many prescriptions. I am 4 months post heart transplant. My meds are keeping my heart from rejecting. Went today at 2:00 to find a sign on the pharmacy that they were closed. Supposed to be open till 5! Unbelievable! I tried to call the other night and was on hold from 8 - 9 telling me one caller ahead of me. After an hour of waiting I was disconnected. This happens often and they are obviously taking the phone of the hook. There is always a line and everyone in it complains about the place. It is a joke. Stay far away if you have the option!
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April 2022 by Audrey W.
Terrible service! I waited 2 hours in the drive thru for a covid test because the girl kept telling me there were other cars behind me. I had an appointment. Then she asked a Spanish speaker to come talk to me--I'm not Hispanic! I don't speak Spanish. I am horrified at the service. When I told her I needed a name to send a complaint she ran. I'll place the blonde's pic here as she ran away.
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March 2022 by C.j. A.
I was so pleased to look at these comments and realize I was not the only one having these issues at this pharmacy I am so beyond done with this pharmacy I don't ever write reviews, they have double prescribe me multiple times, it takes up to seven days or more just for me to get a prescription they lie and make excuses for prescriptions not being ready they are the most incompetent pharmacy I have ever dealt with. Every time and I mean every time they mess something up or can't fill Prescriptions that me and my family need immediately for sicknesses weather they be antibiotics or steroids. DO NOT USE THIS PHARMACY YOU HAVE BEEN WARNED!!!!!!!!!!!!!
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January 2022 by David Nathanson
Consistently awful. Cannot fill and refill prescriptions. Difficult to contact. They don’t follow up w issues w script or insurance. Have to call several times in order to get follow up. Changing pharmacies.