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January 2025 by Noah Von Dauber
Great customer service. The staff were very helpful with helping me get everything set up.
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August 2024 by Kim Rogers
Terrible customer service. My Dad reported a hacking attack and the Fidelity rep told him that it was closing time and to call back the next day. By the time he called back they said that it was too late to stop the unauthorized wire transfer. Go to Charles Schwab or Vanguard instead who actually care about protecting customers assets.
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February 2024 by John Ferretti
Fidelity isn’t a bank more of investments. Sure they have a cash management account you can use for direct deposit but all this transactions you guys are trying to do isn’t going to happen. Everytime you need to you can call them they answer. You will get fidelity on the phone, it may not be in exactly Clearwater but you can get them on the phone and any transaction you can imagine is on the app not in person like your local credit union. That’s where the frustration is coming from.
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December 2023 by L M
WORST COMPANY! PUT YOUR MONEY ELSEWHERE!!!!
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February 2023 by Angelica Morales
I wished I can give them zero stars. Worst credit card services ever. Stay away from this company.
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October 2022 by John Hamilton
Great people.
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October 2022 by Natures Revenge
They do not do any transactions here or at the Tampa location. Went to see if I can withdraw from my IRA and they couldn't even print or write a check. How is this customer service? Ended up doing it on the app in the parking lot and am going to have to wait like 10 days to get the check.
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October 2022 by D D
This company is no longer a fiduciary. They can push products that make the advisors more money but make you less. Read the conflict of interest disclosure on their website. Since this happened I have seen my net gains decrease.
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December 2021 by B B
This company is no longer a fiduciary. They can push products that make the advisors more money but make you less. Read the conflict of interest disclosure on their website. Since this happened I have seen my net gains decrease.
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October 2021 by Arthur Busch
This company must be going out of business. I have called them on at least 4 occasions and waited a total of 2.5 hours on hold. No one answers the phone! Even though I have been a customer for a number of years it is totally impossible to contact them. I sent an email and received no reply. They have an office nearby and there is no way to call there either. This use to be a great company. They had good service. I might contact this company once a year if that. It seems unless you have the CEO's cellphone number you will not be calling anyone if you have serious questions about taxes, your account and questions about your portfolio. Disappointing is perhaps too nice a word to describe my experience.
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October 2021 by J H
Andrew R. was very unprofessional. He seemed annoyed with every question and I was there a total of 3 minutes. Only reason I went there was because I waited over an hour to try and reach an advisor over the phone. He was even critical of customer in front of me for not using the app...customer proceeded to show him his flip phone. He did help me resolve a problem that was a very simple fix. Overall, poor customer service from this Fidelity branch.
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October 2021 by phillip aleci
when all other business are opening, including banks for personalized service, fidelity continues to show its lack of interest in their clients.!!!We could understand the need for appointments, but fidelity's lack of interest begs the question, " is there not a better option for customer service.Even our personal advisor demonstrates total lack of involvement.P.J.A.
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October 2021 by tom schnite
Made a depot to my checking account on Friday afternoon put it in lock box and no one even recorded it until Monday morning. Horrible customer service!!! I called Monday and they said it was my fault that I didn't use there app.
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October 2020 by Larry Feet
Don't know how they were . they didn't except my online account ?
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October 2020 by Mark Walter
I'm so glad to see a branch in the area
