March 2022 by Barb Rymer
Was a stressful day had bad news on beau .My dog but were going fight with him until the end.
March 2022 by Barbara Henderson
Great helpful staff, plus you get to pet the Kitties up for adoption and watch doggies get groomed...
February 2022 by Susan Larrimore
The aquarium manager was very knowledgeable and highly helpful. The young lady that checked us out was extraordinarily engaging. All in all, a lovely experience. Look forward to visiting PetSmart again in the near future!
December 2021 by Ang Estrada
Grooming Review- This was really a frustrating experience. After making appointments and planning around them even for our holiday traveling, we were cancelled on by the salon, the day of our appointment, TWICE in a row. We had to take the next available appointments which were weeks out. When we finally got in, we requested a trim, and clean up for our pup, not shaved. We paid way too much for an "add on" to include doing her nails, which is always included with other groomers. When we picked her up, I was shocked at how short her fur was cut, all over her body, down to basically nothing. We specifically asked for her tail and ears to be left long and they cut them anyway. To make it worse, the cut is not even and looks unprofessional. We paid almost $100 to have our cute pup look like we gave her a home haircut. She's a light colored, small breed dog that tends to get tear stains under her eyes and not only did these not get washed, they look worse then when we took her in. Definitely not planning to return but it's very disheartening to have our puppy not have any of her cute fur and have to wait to let her coat grow back in because we can't do anything about it. On top of it, her face still looks dirtier then before, even with the upgraded deep clean/conditioning package. What an expensive, frustrating, disappointment!
December 2021 by Megan Fortna
Never have luck with grooming but it’s the only place to get in easy. Today the girls working were great and super friendly and finally cut my girls nails and trimmed the pads of her feet. But paid extra for the holiday package and she doesn’t even smell like she got a bath and no bandana (which isn’t a big deal) but still part of the package. The worst part is the guy at the register was so slow and could tell he did not care.
November 2021 by alison steadman
My partner and I visited yesterday for some pet supplies and the purpose of this review is to praise the employee who was cleaning and resetting the pet cages on display. The animals looked so happy and well taken care of. Everything was beautiful and sanitary and anyone could tell that the employee doing that work cared a lot about the job and the animals. I didn’t get their name and I don’t want to misgender them but i want everyone to know how amazing they are and how much they care about those animals.
November 2021 by Barbara Kimball
Did not have any special harnesses for helping senior dogs/arthritis affected dogs up into a vehicle etc like the "Help-Em up Harness " as available on Amazon. It might be nice to be able to purchase items for senior dogs, or even a kind of harness that two people might be able to carry a big dog like a husky that has a leg injury etc.
November 2021 by Robert Musil
Store is great Banfield staff is fantastic. Experience with cashier's hasn't been great. Either they just don't care or really aren't too keen on their job.
November 2021 by Real Estate Agent Lana Parks, Realty ONE Group Emerald Coast
Great store with friendly staff. Picked up a few bags of Nutty Mummies for Paxton.
October 2021 by Kindred Spirits Therapy Minis By: Nancy Lambert
Love visiting this store and making new friends.
September 2021 by tehya maddan
Bri was very helpful and knowledgeable about stuff in the store and helped us pick out the perfect hide for a snake. Ashton was a quick cashier and pretty good looking too ?
September 2021 by legendary the great
Great brava excellent customer service every time I walk in I love this place little animals to look at great choice of dog products
September 2021 by lionspiritualjourney
I literally had three items in my hand that said TOP PAW. Their sign literally says Buy one get 1/2 off of one product of “ALL”TOP PAW PRODUCTS. This is the same song different day I can never go in And actually grab a product and the price be the same. No scan code for me to scan the product either. This is the same song since early 2000s. I have never had an issue understanding Business sales promotions ONLY MAINLY HERE! Three toy animals all said Top Paw! I walked out not buying them at all. I can’t even believe I spent five minutes trying to figure out toys let alone the 15 or 20 minutes I actually spent. It should not be that difficult put a product up with the correct price and it is easier to buy instead of trying to be tripped at the cash register.?
September 2021 by Vincent Black
The lady that hoped me should be employee of the year. She went above and beyond her duties to help me. Six hours prior to arriving I had left my home town of New Orleans I just had surgery a couple days earlier for knee replacement. I couldn’t walk and was traveling alone with my dog the associate Brianna came out to the vehicle show me the products that I requested and took my payment from car side. When I arrived at my destinations friends and family were already there and able to assist me getting out . Thanks to Brianna no one had to go back out and pick up anything for my dog I’ve had everything I needed thank you very much ma’am Petsmart is lucky to have employees like you Petsmart you should acknowledge this employee it was above and beyond the duty to service your customers
September 2021 by Synnove underwood
When I was looking at the comet goldfish, I saw a huge clump of dead goldfish stuck to the tank's filter. I am now very concerned for the health of not just the goldfish, but all of the fish because when I called they were very dismissive and seemed as inattentive to me as they are to the pets in their store.