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September 2024 by Ray Hamdan
Extremely slow service! Teller is too busy chatting then helping costumers
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August 2024 by Enrique Berebichez
Quick and efficient
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June 2024 by Customer Care
Will be calling corporate on the Branch Manager. Was treated so poorly. She purposely tried to give us a hard time. Made us get out of line so she can hold up the process since she did not like that I asked a question. Should not be working there let alone a manager, the tactics set a bad example for other employees.
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March 2024 by Marlon Ortega
More than 30 minutes waiting in line, and I only had 2 people in front of me. Incredibly slow and they did not open another window in the middle of the day. It's a bank, you should better manage your time and that of your "customers"
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February 2024 by Jefferson Rico
No teller others chilli
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February 2024 by On S
There are about 5 to 6 employees working here but only one teller at the window. I'm standing behind at least 8 customers all waiting to be seen by one teller. I will never return to this bank.
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February 2024 by anil marajh
Quick fast also armed guards on premises
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December 2023 by Oraldo Sosa
Horrible customer service...
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October 2023 by Michelle Miller
Long lines, slow service, unpleasant customer interaction. They seem to be trying to improve, but it's inconsistent and unreliable. The branch on 70th Avenue & Broward Blvd is far more efficient and customer friendly to personal and business bankers alike.
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August 2023 by Graeme de Gouveia
Stopped in to add a DBA to my business account. Was asked to make an appointment so I didn’t need to wait an hour. So I scheduled the appointment for 11:30am 08/2/23. I return at 11:30am and I’m left waiting for 45 minutes while they assist walk ins. Absolutely no respect for my time. Very disappointing as this is a new business account and I was considering moving my other business account from TD over to BOA. A little reluctant to even consider that anymore…
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July 2023 by Olan S
There are about 5 to 6 employees working here but only one teller at the window. I'm standing behind at least 8 customers all waiting to be seen by one teller. I will never return to this bank.
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July 2023 by Forrest TheBlackStarMoore
There are never enough tellers, lines are generally long and take a long time to the line down, most of the time the teller isn't trained to handle most of the issues that come to the teller. More often than not a manager is called to handle issues that the teller may have already wasted time doing nothing to help.
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July 2023 by Gabriela M.
Joyce and everyone here is very welcoming always very helpful and efficient. Thank you!
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March 2023 by jesus dominguez
Bank is trash in generalAlways having issues from the atms to the app to customer service is complete trashAlways make mistakes on their end and then have to wait weeks for your own money when it was completely on the bank faultI've been using boa for 6 years, and it's always some headache with themGotta be the worst bank everMy friends who have chase and wells Fargo never ever have to deal with the constant stupidity this bank has to offer
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February 2023 by Ari Abramson
THIS BRANCH NEEDS TO BE CLOSED!
DO NOT GO TO THIS BRANCH! Rude and Disrespectful Staff!
This was by far the WORST banking experience I had in my life! If I could give negative stars, I would.
I am from New York and opened business accounts with BoA in New York. It was a phenomenal experience. However, since I am in Ft. Lauderdale visiting, I decided to visit a branch to open a new account. I was disrespected by the Banker, Frank, who REFUSED to provide me with detailed information regarding opening a new business account and the bank of America preferred rewards program. He was condescending when I talked about transferring money, saying, "I do not have enough to be worried about it."
Then the Branch Manager, Angella, was called into his office, and he started yelling at me, saying I am lying, and the Branch manager did nothing. When I asked her why she was not telling him to stop, she said, "she does not coach employees in front of customers." I was mortified. I don't know why telling an employee not to disrespect a customer shouldn't be stopped at the moment of the incident.
The only reason I did not close all of my accounts with Bank of America on the spot is that every other experience I had at different locations was phenomenal. However, I called customer service, and no follow-up was done. As a result, I am now considering my relationship with this institution.
