-
August 2023 by Jason Anderson
Large Home Cross Country move from Texas to Florida. Everything started great, but went downhill from there. They will not move or transport any liquids, which they told me beforehand, so I was prepared for that. They left all my liquids including my alcohol on the floor or counters. I came back to pick it up and/or throw away and realized my favorite bottle of Tequila was missing ($75 bottle). As they were leaving I called the guy in charge and told him it was missing, it quickly became apparent their crew has stolen it. They couldn't deny it, and he knew it was there. Upon delivery I paid for a full service pack, unpack, box haul away and I added the full coverage insurance (which is a joke and a nightmare to deal with still 60 days in with no replies). The crew literally threw my things anywhere they could find, damaged my walls by leaving heavy shipping Crates against the walls, broke things and hid them, didn't fully unpack, didn't reassemble furniture including primary items like my bed and daughters crib. Additional items were stolen or lost, and they left before I ever got there I literally did not sign or approve anything. The new owner Beau was non responsive for a month and I still have no resolution.STAY AWAY FROM GREEN VAN LINES...
-
August 2023 by Darlyn Remington
I am so disappointed in this moving company! Our family has used several moving companies over the years, and this was the worst experience we’ve ever had!!!! My son and his wife moved from Texas to Tampa Florida and when the movers unloaded their stuff they broke several items! They broke the tv, the frame to their bed, a desk, and too many more items to list. They also lost several of their boxes, so some other house must have received our stuff and we never saw it again! That’s expensive trying to replace broken and lost items!! And when you’re a young couple who can’t afford to replace it all, that’s VERY frustrating!! The movers were also extremely unprofessional. My daughter in law kept asking them to be careful with her things and they would just laugh. When they cut the plastic off the mattress they cut a big hole in the mattress!! And then they were supposed to assemble all the furniture before leaving, but they tried to go before doing it. And they seemed upset when my son told them they needed to stay and reassemble everything. Then to top it off, my daughter in law fed them lunch and instead of being grateful they left a mess of their lunch trash in the hallway of the apartment! And they left all the moving boxes in a big pile near the front door of the apartment, instead of taking them in the truck and discarding them. Basically the move was a disaster and the worst experience we’ve had with a moving company!! Do NOT use Green Van Lines moving company if you want your stuff treated with respect!!!!!!!!
-
July 2023 by Majid T.
Terrible company and terribly rude lying people! It's over 2 years that the claim department doesn't even pick up the phone, let alone paying for all your damages! They are just bunch of nasty shoe makers posing as professional movers.
-
April 2023 by Yordy Giraldo
We have contracted the service twice, the first time everything was fine. The second time they arrived super late to pick up the move, they charged 5 thousand dollars and it took almost 15 days to deliver. They picked up on February 24 and just today, March 13, they are delivering, and in addition to the 5,000 that they have already charged, they are charging us an additional 600 dollars that I still do not understand for what reason and of which I am finding out at this moment. I DO NOT RECOMMEND THE SERVICE
-
March 2023 by Caylee T.
WORST MOVING COMPANY EVER! WOULD GIVE ZERO STARS IF I COULD! not only did my items arrive 2 weeks later that i was promised, but the truck was involved in an accident and my items arrived BROKEN. guess how much i was offered as reimbursement for breaking BOTH my $4,000 tvs? TWENTY FIVE DOLLARS! the customer service reps are a fucking joke.
-
March 2023 by Carolina Kaplan
I have used this company for over 2 years, the service Eli provides is amazing. I shipped furniture to Las Vegas and it was on time. I moved last week, they were on time, they packed everything properly. Great job once again.
-
February 2023 by carolina martinez
I have used this company for over 2 years, the service Eli provides is amazing. I shipped furniture to Las Vegas and it was on time. I moved last week, they were on time, they packed everything properly. Great job once again.
-
January 2023 by Sofia Guillaume
Please DON’t chose that company , you will have to pay more than the quote even if it’s not necessary.The Boss is a rude guy talking with arrogance and trying to make more money for over time!!!I’m really disappointed I have a quote of 476 for 3 hours move in and 1 hours driving , moving from miami to miami 15 miles. But around the 3 hours the workers was telling me to pay a 200 dollars over time just in case they make an over time, and if they don’t make the over time they will give it back to me ! I didn’t want to pay the over time that they didn’t make already.I was surprised because they was trying to take there time and make me pay the over time and the worse. They do that when I had my stuff still in there truck at the drop off location.At the end the workers left my stuff in the hallway some stuff inside the elevator. They left after 2 hours and half working and 30 min driving !! and I have payed in full for 4 hours!! They didn’t reassembled my bed, my table and they even left all there packing supplies with the tapes.My boyfriend and I have to finish to take all the boxes, bed, table from the entry to our new apartment and reassembled everything ourselves.Really bad experience!!
-
January 2023 by D G
Horrible company. Quote was changed after all items were picked up. An increase of almost $400. They damaged our furniture and the company did not refund anything. Do not use this company. Use people in your community that will treat your stuff better and not overcharge.
-
January 2023 by Vincent Rozier
I moved with green van lines about a week ago, The guys show up between nine and 10 o’clock in the morning, they packed three TVs, and one large mirror they put moving blankets on all the furniture,When we got to the new location, it was tough to fit everything in a small elevator, but the guys made it work for me,They finish unloading right on time. I will definitely recommend this company. I had very good experience with them., thank you Danny thank you Demetris and thank you Eli for helping me out.
-
December 2022 by Michelle T.
Green Van lines recently moved my family. The moving guys were very friendly and helpful! They assisted in getting things in the correct location. We had the movers move half our stuff to storage and half to our house! The team was fast and very nice. I would recommend them again.
-
November 2022 by Energy Advisory Service Energy Procurement
I wish I could give less then one star. I have never been treated so poorly. I moved from Texas to Florida. The pick up was great but it took several emails and 21 days to get my items. When my things arrived they were held hostage until I paid an additional $950 because the semi could not get down my street. However I confirmed with the city it could and later learned the driver paid $500 for the shuttle so he made a quick $450. When my things arrived I had to pay in full before I could even look at my items in the truck to verify it was my things. I am a single female and the driver thought it appropriate to yell at me in the driverway so loud my neighbors looked out to check on me. Then when unloading I got to deal with the creepy feeling of being hit on by one of the movers. There was never an inventory checked but I was required to sign it. If that was not bad enough my boxes arrived with gapping wholes in them, my trim in my new house got damaged, my stairs were damaged. My standing mirror jewerly box was broken along with a bookcase but the kicker.....they lost my 10X12 oriental rug, ladder, and a box with over 1000 CDs. And the best part this all happened over a week ago and to date no one has been in touch with me about filing a claim even though I have reached out to them numerous times. I am still in Shock. Whatever you do, avoid this nightmare.
-
November 2022 by Rhonda K.
I wish I could give less then one star. I have never been treated so poorly. I moved from Texas to Florida. The pick up was great but it took several emails and 21 days to get my items. When my things arrived they were held hostage until I paid an additional $950 because the semi could not get down my street. However I confirmed with the city it could and later learned the driver paid $500 for the shuttle so he made a quick $450. When my things arrived I had to pay in full before I could even look at my items in the truck to verify it was my things. I am a single female and the driver thought it appropriate to yell at me in the driverway so loud my neighbors looked out to check on me. Then when unloading I got to deal with the creepy feeling of being hit on by one of the movers. There was never an inventory checked but I was required to sign it. If that was not bad enough my boxes arrived with gapping wholes in them, my trim in my new house got damaged, my stairs were damaged. My standing mirror jewerly box was broken along with a bookcase but the kicker.....they lost my 10X12 oriental rug, ladder, and a box with over 1000 CDs. And the best part this all happened over a week ago and to date no one has been in touch with me about filing a claim even though I have reached out to them numerous times. I am still in Shock. Whatever you do, avoid this nightmare.
-
October 2022 by Holmik Richard
Organized in making everything fit into their truck and the movers made it work. They successfully moved very heavy furniture without damage. We were happy with the entire experience and I would definitely use them again.
-
October 2022 by Mark T Gasparro
I couldn't have been happier with their service. They moved super efficiently but everything remained super organized and super thought out. Nothing was damaged. They worked so efficiently as well.
