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October 2024 by Jay R
The Chase Bank branch where I normally bank is closed today. It is a couple of days after the hurricane. I called this Branch to verify whether they were open or not. I was told everyone was busy helping other customers and to call back. After reading the reviews, what I heard on the recording must be a lie. I am very happy with my branch.
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September 2024 by John & Mary Kay Fessler
silly that Chase has a company policy of not providing their staff as witnesses for a document that needs notarizing. they expect you to bring in 2 of your own while they have staff standing around that could easily be witnesses. I confirmed with my attorney and he agreed with me . Time to look for a new bank as this bank does nothing for me. poor customer service. No drive up window either. ugh
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August 2024 by Jessica Lucio
ATMs didn’t work. Employees are rude. I was told something is wrong with my account, & to call the 1-800 number.
I drove down the road to the next Chase bank, was helped by a very nice lady & withdrew the money I needed.
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April 2024 by Chris Larson
IF YOU DON'T HAVE YOUR CASH CARD YOU CAN'T WITHDRAW MONEY HERE. There are no tellers. This is a waste of time and stupid. You should get negative 57 stars.
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April 2024 by Angela Candelaria
ATM wasn't working and it was raining! 2nd day that I tried to get money out of that ATM location.
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November 2023 by Katherine “Kate” Burley
Super rude and gave judgmental comments to clients. Was teaching life skills and this man's rude behavior and comments didn't help.The mental health we all don't share is less important than the humanity we all do share.Learn some humanity please especially as the manager.You lost more than one customer that day.
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December 2022 by Two Dollar Bill Tipper
Need to get tellers back. There were at least 3 maybe 4 people working, yet because I didn’t bring my debit card with me, I couldn’t make a cash deposit. I did have a deposit ticket, but was told they don’t take cash at this branch without using the ATM. I was told to drive to another location. So much for a neighborhood bank.
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July 2022 by AnneMarie Monello
Didn't need an appt unlike other branches or banks. In and out in 5 minutes. See Patrick. Nice guy
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March 2022 by Paul B.
Went to the ATM to make a withdraw and one of the bills was a ripped $20 bill. Completely ripped in half and taped together so I'm not sure why the ATM had this bill. Since most businesses will not accept ripped money I went inside the branch to try to exchange it for a good bill. The employee told me this bank doesn't have any money so I would have to deposit it back into the ATM and withdraw another. The problem is the ATM would not accept it Because it's ripped! So then I was told once again that there was nothing they could do because this branch doesn't have any money. It seems ridiculous that a bank has its ATMs issue bum money and then they can't do anything about it. I know this seems like a little thing but it just seems wrong. If your ATM is giving out bad bills you need to make it right. Since they can't do so I will be taking my business elsewhere.
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January 2022 by Laurie Hillmer
I had a very helpful and patient help, They are ALL HELPFUL!
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December 2021 by Lynne Schafer
you can't reach anyone OR leave a message. you get a VM saying no one is available and to call back. i need to cancel a credit card for fraudulent charges, and you can't get it done. it is the WORST ever. below one star.
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December 2021 by Jim Ward
Not customer friendly. I'm thinking about moving my money to another bank.
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June 2021 by Holly Nordyke
Not customer service oriented.
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July 2020 by James Bloom
Can't reach on phone. Can not even leave number for callback.
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June 2020 by Bryan Collins
Poor customer service for the second visit to this branch. Unfortunate this branch must pull down the CHASE name with poor management. Tried calling numerous times after problem occurred to discuss, but the phone is never answered. HIGHLY SUGGEST NOT USING THIS BRANCH IF YOU WANT THE CUSTOMER SERVICE YOU’VE COME ACCUSTOM TO WITH CHASE.
