-
November 2023 by sarcasmo0829
My order from Adidas had been "received at the facility" for 6 days. Submitted a customer service email. Today on the 14th it gets 3 new updates. Held in warehouse, please contact us at 2:56, package received at destination facility 2:59, delivered at 3. Been home since noon with a clear view of my front porch from the living room. They either lost, damaged, or stole my package and tried to cover their butts with these faked updates. How the hell are you still open?
-
September 2023 by C R.
Terrible companies - Lasership and OnTrac - Fort Myers. They have dumped multiple stacks of packages in front of a pool gate at Catalina Isles (33908) and mark them as delivered to "mailroom." we have no mailroom and a pool gate is NOT a mailroom. People have no idea where their packages are! tried calling to complain and of course no number. very sketchy business practices. Vendors need to stop using them!
-
September 2023 by Danielle Hibbert
Lasership is the worst company these Seller could use. Multiple time I bought stuff and they got ship with this carrier......either they left it at the mail box to get stolen or leave it in the mail room on the floor for someone else to take it then marked it as delivered. Called everytime they do it and talked to someone and they still hasn't fix the problem. I hate them so much. They don't take packages at your door. Kmt smh
-
September 2023 by AA Audios
If your package got stolen by this company id suggest you show up to the facility with a police. They were able to find my package after i showed up. Will never use this shipping company EVER again. Ridiculous
-
September 2023 by Laur Arkhipova
This courier never leaves the packages at your door. I spent two hours looking for a package that was “delivered in a lobby” (there is no lobby where I live) and couldn’t find it until it hit me to look outside the gate on a busy road, low and behold I found it placed under a sign that directly stated not to leave packages there. Sad.
-
September 2023 by Lauren Johnston
My order was marked at delivered to a lobby. I was home at the time and live in a house in a subdivision. There is no “lobby.” There was no delivery at my house and our gate shows no record of them even coming into our neighborhood. No idea where they left it. It is impossible to get ahold of anyone to track it down. The shipper cannot resend because half of the items are out of stock so after waiting all this time, I don’t have any way of getting what I ordered.
-
September 2023 by Dior Audios
If your package got stolen by this company id suggest you show up to the facility with a police. They were able to find my package after i showed up. Will never use this shipping company EVER again. Ridiculous
-
September 2023 by Randy Bailin
The worst. Why Fanatics, a major company uses them is beyond me. They were supposed to deliver a package for the last 5 days and when you check the progress it says it’s out for delivery, for 5 days!!!!!! From the town next to mine no less. This company should be put out of business. A joke
-
August 2023 by Vashati Lindsay
If I could give this courier service a zero I would. I've had packages stolen when it was totally avoidable. They don't even deliver to your apartment doors..... They well leave your package in front of the complex for anybody to steal it in plain sight They just leave your packages in any random place for just anyone to grab it. Do yourself a favor and use UPS because this service is ridiculous.
-
August 2023 by Adopt me Gamer ya1234
THANK YOU to the lady who left my package. Whoever you are that left my package at college park apartment in Naples Florida at my door at 6:05pm on 7/15 I AM GRATEFUL thank you for not stealing my package and for not leaving it at my leasing office which was closed but rather at my door. I’ve had so many people that work for lasership sign a fake name and steal my packages but she did not so pls give this lady a raise I saw her get into her car I could not get a pic of her but I hope you see this thank you Pls keep on being assigned to college park circle since she doesn’t steal like other employees there (Jim) yk who you are
-
August 2023 by Amanda Hill
The delivery drivers refuse to deliver packages to my apartment complex’s mailroom or someone’s front door. Instead, they just pick a random hallway and drop all building packages there. It’s quite shocking someone would go out of their way, drive into our complex, and drop off the packages. It would be easier for them to park by the office and deliver the packages to the mailroom.
-
July 2023 by Pooja Samoedjh
THREE TIMES. THREE TIMES, the SAME delivery driver from this company THREW our packages at our front door. We have him on video. Clearly Lasership DOES NOT seem to care that their delivery drivers have poor work ethic.
-
June 2023 by Catherine H.
If I could give them a negative star I would! They constantly dump packages at our community's front gate or in a common area, like a bench at our clubhouse instead of delivering to individual addresses...too stupid or too lazy I guess! Not sure why Amazon and other vendors use this third rate courier service but our USPS mail person is returning all their packages with postage due, that should teach them a lesson! Can't even get anyone to call me back, just keep submitting tickets...such a joke! They won't be in business long at this rate.
-
June 2023 by Christian A.
Ordered from Temu, package was supposed to go to my business address and it was delivered somewhere else. Currently waiting for last order from Temu to be shipped to house and it's not here yet... I do not recommend this shipping service.
-
April 2023 by Shannon Love
I would give negative stars, if I could. I have struggled to get anything I've ever ordered from companies that use LaserShip. Chewy had to replace SIX shipments of cat food for me (half a year's worth of food!) because this company couldn't find my apartment. That was in 2018, Five years later (2023), I live at a different address, and same problem. I am waiting on a delivery (not Chewy this time--different company) that LaserShip has neglected to deliver. The most ridiculous part is, I had two packages in my order. LaserShip marked the first one delivered the evening BEFORE it actually arrived at my house. The second package keeps getting marked "undeliverable" because they "don't have my address," which I'm sure isn't the case because the first package arrived, just fine. I've also replied to the alerts from LaserShip with my full address and phone number. Two days later, it's still "out for delivery."
