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September 2025 by Gerry Bronersky
Very fast service. In and out in 25 minutes.
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April 2025 by Nancy Jack
New visit April 2025: phlebotomist was very kind and chatty, put me at ease. She seemed to love her job. At first I thought the wait was too long, but then I saw everything she had to do with the computer and I realized it is the system, not the workers. A majority of the time was the accounting on the system. It would be nice if maybe that part could be done at the end of the day so people didn't have to wait through it.
Past visit: Very low key, never crowded. Staff is friendly and competent. Easy location with many services including radiology. Much easier than going to bass road, which is also great but far for me. Results on mychart portal very quick,
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September 2024 by Morghan budde
Tarina was AMAZING!! didn’t feel a thing and had an amazing personality! Thank you so much (:
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August 2024 by Telo
Took my mother there for an EKG we were in and out in less than 15 minutes.
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July 2024 by K.A
-Depends on which tech you get. The lady that drew the blood was was playing semi-loud music at her station. Didnt seem like a professional health care space. But her attitude was pleasant.
-The waiting room is spacious, looks clean, enough chairs, and right by the front entrance of the building, so you don't have to walk very far once entering the building. The light is dim and comfortable, floor is carpeted. Relaxing ambiance for a waiting room.
Much better than the one at Bass road, thats for sure. That other place is terrible and the woman in charge there has a terrible attitude even to her coworkers.
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January 2024 by Dawn K.
I go to the Sanctuary for.my bloodwork and I have had my mammograms done here. My insurance covers my procedures. I have nothing but good things that I have experienced. The staff is kind and attentive. They are knowledgeable with what they are doing. I wouldn't go anywhere else.
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January 2024 by Electric YT
Fast and very good at their job!!
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August 2023 by Jeff Shuster
Brenda, my lab tech is always professional, knowledgeable and friendly. Wait times are usually reasonable. I recommend them.
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June 2023 by Dustin Jacobs
Trying to get an EKG scheduled for my pre-op and I called yesterday morning at 9:30 and it is 3:30 p.m. the next day and still have yet to have anyone call me back. I have nothing but trouble with all Lee health services returning calls It is absolutely absurd
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June 2023 by Connie M.
WARNING!!!! DON'T GO TO THE SANCTUARY WITHOUT KNOWING THIS FIRST! I don't think everyone realizes that the Sanctuary charges you at a hospital rate for your x-rays/MRI/etc which is almost TRIPLE what you will pay if you have it elsewhere. I was absolutely floored that I was referred to a physician at the Sanctuary, they sent me for x-rays before seeing the doctor (only to discover that the x-ray was CLEARLY not indicated for my issue) and then required a MRI for diagnosis. Why was the x-ray ordered if it wouldn't provide any of the needed results? Clearly sounds like overcharging and milking insurance companies with upcoding. I had the MRI elsewhere because as pulling up for my appointment, I saw the email saying I owed about $2,500 for my copay when I know my insurance copay should have been about $750. Thankfully I asked questions and then went to their other facility on College Pkwy and only had to pay the $750. Now, I am getting hit for an additional $300 for the UNNECESSARY x-ray that should have been covered by insurance. My insurance company let me know that The Sanctuary bills at a hospital rate!
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May 2023 by Beatriz Gallego
Excellent Customer Service
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April 2023 by Mary Karas
I love this place. It is clean & the staff is efficient. The problem is it doesn't take everyone's insurance. I was there at 7am today & I got right in. I am on Medicare so no issue. It is a Lee Hospital facility but my Millennium doctors see all their reports quickly. I get lab results on My Chart in just a few hours.
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February 2023 by Nancy Ferrill
Great place for tests and labs. Everyone is friendly. Love Lee Health and Sanctuary
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February 2023 by Diannz
The phlebotomist (Black lady) was very accommodating however she needs proper training. After getting the blood she removed the needle PRIOR to removing the tourniquet. This seems to be common practice for her based on an earlier review. Please retrain her before she causes serious injury to someone.
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February 2023 by Yasniely Nguyen
I went to draw my blood on 5/3/22. The phlebotomist who called my number is the black girl who worked that day in station three. I say the black girl because she wasn’t following Lee Health policy and had her badge flip over so you couldn’t see her name (all the other phlebotomist there had their badges facing towards the patient). For starters she was very rude. But that’s not the worst part. The worst part is that she can’t do her job correctly. When she went to draw my blood, the minute she inserted the syringe I felt a very sharpe pain in my wrist and my entire arm went numb. I asked her to stop and remove the syringe and she remove the syringe WITHOUT FIRST TAKING OFF THE TURNIQUET BAND. You NEVER remove the needle without first releasing the tourniquet band. It can collapse the vein and also cause cardiac problems. Well, today 5/4/22 I am in excruciating pain in my lower arm. Can’t pick up anything without sharpe pain and numbness. It seems like she punctured or injured my radial nerve. I will be seeing a hand surgeon to make sure she didn’t cause permanent damage. But I want to make everyone aware of how incredibly dangerous this lab is. This isn’t the first time I’ve had a horrendous experience. Lee Health needs to stop hiring incompetent people. Who are not just incompetent but rude. I hope this helps someone stay clear from this place or any Lee Health lab for that matter.
