January 2021 by JOSE R. CRUZ
I had my truck towed to this place a few weeks ago, tow truck driver locked it up in front of me after taking pics inside and out for the insurance company ,then handed me the keys which in turn i handed to the owner...2 days no news, i call ...the engine is blown he said ...ill get a diesel tech to look at it..."can't fix it " ok i went to get it(weekend, no one will be there i figured)....got there to find all my stereo stuff stolen and the doors locked...draw your own conclusions...now beig investigated and found 3 other thefts in 2 months under this shops care !
January 2021 by Maria Braun
I trust that my car will get done correctly.
January 2021 by steve trammell
Awesome staff very knowledgeable on many vehicles best prices around!!!
January 2021 by Calvin Di Nicolo
I would strongly urge you to look elsewhere - Bill is either dishonest, or a bad mechanic.I brought him a newly purchased 1996 F-250 with 52,000 miles on it that would stall out in drive. He recommended a complete rebuild of the transmission. Go figure... I had called him once before in 2012, and he recommended the same thing without even needing to have a look at it.I was in a pinch, so unfortunately, I told him to go ahead with the work. He had given me a really bad feeling over the phone, so after a few days without hearing from him, I called him up to cancel the work, and to arrange for the truck to be towed to another shop. Much to my surprise, when I told him to call it off, he had JUST pulled the transmission out.Too late! Go figure...After paying his $500 bill for towing 3 miles, misdiagnosis, and removing my transmission, I had him put the extracted transmission in the truck bed, and I had it towed down the road to another shop. It felt like extortion paying $500 for a truck that was worse off than when I left it with him. Before Bill looked at it, I could have driven it away myself.It's hard to diagnose a problem when the transmission is out of the truck, so the other mechanic had a difficult problem to solve. Nevertheless, after getting everything back together, he was able to determine that the problem had NOTHING TO DO WITH THE TRANSMISSION. It was the PCM (engine / transmission computer) that had gone bad, and was causing the transmission to act up. It was a $100 part on eBay…Thanks to Bill, I wound up spending about $1,700 on a $300 to $600 job. I think Bill is dishonest, but I can’t say for sure. He bragged about his years of experience with transmissions, but I think it’s possible he's a bad mechanic. Either way, this is definitely a shop to avoid.
January 2021 by Clifford Reed
I called bill on Dec 7th and told him that I had brake lights on, put brake fluid in & still needed brakes fixed and he said bring the car in, there was a spot available and I brought the car in. After about 2hrs of repairs they were done. I was in vehicle ready to leave property and noticed brake lights on. They did the other 2 repairs but forgot about the brakes and when I asked bill he lied and said the guy looked around the tire area and that was it. He said I can wait or come back. I came back next day Dec 8th 8:07am and bill said mechanic was doing one car from yesterday then I'm next and said I'll be taken care of soon few times during the day. I kept checking my vehicle which was still parked in lot till 12:20 pm and bill then said he had to order a part could I wait 20 min. I asked for manager and he said he was. I told him I was pist off for waiting for 4 hours before the vehicle was even brought in into the shop repair area from the parking lot. He then eventually during our confrontation admitted that he forgot the brakes yesterday in front of 2 employees and he was saying I could have waited or came back. I asked bill do you have something against me. I mentioned he put lives in danger because he made me have to leave on 7th of Dec and come back another day 8th of Dec because I wasn't sitting around after I'd already sat around the 1st day for about 2 hours for them to do everything except the brakes which was the main reason I came in. After me getting upset for a while the 2 employees there witnessed everything and he finally said you know what I know what needs to be done you need a part for the break and you need a break bleed flush and It would get done free when a part comes in. Then moments later he pull the car out and call me outside and say we put the brake sensor in but we didn't do bleed brake flush because I need other stuff done with brakes and right tire brake area when bill said a different statement yesterday. The time was around 1pm on Dec 8th. Bill said, your gonna have to come another day so he knew I was leaving again no brakes. Bad service
December 2020 by Roshonda brown
Mr Bills has been fixing my cars since 2009. I watched his twin boys grow up. He started with my 1998 dodge neon my 2002 Jeep Liberty and our newest edition 2012 Audi Q5. Mr Bill has always been honest from day one. Now I confess I cheated on bill just trying to support a black owned business. Let’s just say I came back home. He has always treated me with respect and works with me when I’m about to break down from the bill. He’ll tell me let’s do this and that and bring it back and we’ll do that. Now there has been times that he has told me now Roshonda you can’t drive that car like that. Mr Bill is more than my mechanic he’s family. If we pull into the drive way with my 9 year old and one of the cars are not here he’ll ask, “ mom does Mr Bill have our car?” Listen to me Mr Bill IS NOT A BAD GUY!!!!!!! HE IS ONE OF THE FEW HONEST MECHANICS THAT WE HAVE LEFT!!!!!
December 2020 by Jarrod Clarizio
After years of prices going up and service going down, I decided to leave my normal shop and try Bill's. I will never go anywhere but Bill's again if I can help it. Polite, informative, timely, professional, and most importantly NOT overpriced, AND you recieve your value for your money. Thanks for the help and service Mr. Bill.
December 2020 by James Morin
Honest transparent service timely and friendly couldn't b happier
September 2020 by Nicholas T.
BUYERS BEWAREI was quoted 3 business days, and $3700.00 Max for a transmission rebuild/repair on my 2013 Cadillac XTS FWD, I was traveling in Gainesville 390 miles away from home when my transmission failed, got it towed over to Bills and he seemed genuine at first so I went ahead and put $2,500.00 down to get this process started prior to him getting everything itemized out. Fast forward to now, over a week has past, I had to get transport back home because I couldn't afford the hotels for this long of a stay during these times. He has told me several times on phone calls that it "should" be ready this day, but every time I call it's a different excuse it seems. He said he'd call me back Wednesday (07/15/2020) afternoon, Never called, and I actually tried calling before he closed during the business hours and it went to voicemail. Today (07/16/2020), I called in the morning and he said once again they didn't get the work done even though now they have all the parts but that he'd try to get it done today and the computer programmed and give me a call, based off Wednesday I decided to follow up around 1:30 pm, he promptly answered the phone and as soon as I said who I was he said "Oh there was a problem, let me call you back in 15 minutes", I have yet to receive a call back, I have attempted to call them with no luck. I was referred here by the Cadillac dealership, needless to say it looked like Bill has plenty of business as it was very crowded with vehicles, mostly fleet vehicles it looked like while I was there, but if every customer was experiencing the same treatment I was I wouldn't believe they would keep a customer base. The only reasonable conclusion is that similar to what another review said is that fleet vehicles get special priority over the individual customers.In summary, if your looking for a transmission place with relatively affordable pricing, poor communication, lack of empathy for their customers, Choose Bills.I hope I'll get contacted about my car soon so that I can drive the 4 hours to Bills get my car and drive 4 hours back home, just to pack up my apartment and move to my new one because my lease is up and I'm lucky my landlord is giving me minor extensions due to this circumstance.UPDATE: Car developed mysterious "electrical" problem with the fuel and transmission control module, Bill said I'd be covered for warranty work but because it turned out to be an electrical issue it isn't covered because that's not the physical part they touched, but they did replace electronics and not put wire harnesses back in properly within the Engine afterwards. So I have no doubt that some lack of care on their end developed this intermittent issue and Bill lies to give you a false sense of security until you are without your vehicle then the pleasantries are over and the money scam begins.
August 2020 by Nicholas Toulouse
I was quoted 3 business days, and $3700.00 Max for a transmission rebuild/repair on my 2013 Cadillac XTS FWD, I was traveling in Gainesville 390 miles away from home when my transmission failed, got it towed over to Bills and he seemed genuine at first so I went ahead and put $2,500.00 down to get this process started prior to him getting everything itemized out. Fast forward to now, over a week has past, I had to get transport back home because I couldn’t afford the hotels for this long of a stay during these times. He has told me several times on phone calls that it “should” be ready this day, but every time I call it’s a different excuse it seems. He said he’d call me back Wednesday (07/15/2020) afternoon, Never called, and I actually tried calling before he closed during the business hours and it went to voicemail. Today (07/16/2020), I called in the morning and he said once again they didn’t get the work done even though now they have all the parts but that he’d try to get it done today and the computer programmed and give me a call, based off Wednesday I decided to follow up around 1:30 pm, he promptly answered the phone and as soon as I said who I was he said “Oh there was a problem, let me call you back in 15 minutes”, I have yet to receive a call back, I have attempted to call them with no luck. I was referred here by the Cadillac dealership, needless to say it looked like Bill has plenty of business as it was very crowded with vehicles, mostly fleet vehicles it looked like while I was there, but if every customer was experiencing the same treatment I was I wouldn’t believe they would keep a customer base. The only reasonable conclusion is that similar to what another review said is that fleet vehicles get special priority over the individual customers.In summary, if your looking for a transmission place with relatively affordable pricing, poor communication, lack of empathy for their customers, Choose Bills.I hope I’ll get contacted about my car soon so that I can drive the 4 hours to Bills get my car and drive 4 hours back home, just to pack up my apartment and move to my new one because my lease is up and I’m lucky my landlord is giving me minor extensions due to this circumstance.
August 2020 by Nelson Anderson
Told me I needed the transmission rebuilt for $2800. Took it somewhere else and they swapped the solenoid for $800. Not an honest shop.
July 2020 by Mark K.
Had a weird noise happening and money light was lit, Noise turned out to be rocks trapped in the heat shields of the exhaust and money light was some oxygen sensors I had installed just not working correctly. Accurate diagnosis, good help, very reasonable cost Thanks to team.
June 2020 by Jermaine Daniels
Did great work! Highly recommend.
June 2020 by Jeremy Tomlinson
People if you are looking for that honest repair shop you have always wanted I suggest you give them your business. After the dealership didn't want to warranty the alternator on a brand new car we took it here because we had spoken with George and he thought he might know a better solution. After 2 minutes of looking it over found it was just a loose ground connection and took care of it. He even helped us get the car there by using a jump box to keep the engine charged. It was only 4 miles down the road and only 2 from the dealership which told her she could pay for a tow truck. They didn't try to sell us on stuff we didn't need or lie like the dealership just to exploit a single mother. So I am writing this review so anyone that is looking for trust worthy and quality service can have the same experience we did. Go see George and he will make sure you are taken good care of!
May 2020 by Trip Warren
Don't take your vehicle here. They are way too busy to pay attention to your needs or issues. I have spent a fortune with this company and when they don't come up with a fix and have charged for example a complete re=build of the rear end to eliminate a vibration problem they say oh well it must be something else. they are a money vacuum that will suck all the money they can out of you
April 2020 by Andy Cimerman
I’ve had my oil changed and rotated my tires at Bill’s several times and the have always been great there! If I’ve ever had a question they have also been very helpful to answer it so I could do something myself!
February 2020 by Christine Hunter
Great people. Always honest!!! Only place we take our vehicles.
February 2020 by Jesse Hobbs
Does great job for a reasonable price back up work
February 2020 by Jimmy Fountain
Best guy I know for auto repairs
December 2019 by Kechia Davis
Great place to get your vehicle repaired friendly and professional
November 2019 by G8torHead11
Being someone who is bound to a wheelchair, you quickly learn that your vehicle is your main source of independence. My truck started giving me problems staying in gear so I took it over to Bill's shop. George, a mechanic, was quick to help. I got to the shop before they officially opened but George was so nice to open the office doors for my daughter and I to have a place to hangout until Bill got into the shop. Being welcomed was a great feeling. Anyways, they were able to rebuild my transmission for me faster than I thought possible and for a fair price. These guys know their stuff. Thanks!
October 2019 by Jamie Taylor
My experience was awful. Tom the mechanic is obviously tired of doing his job. He did a really lazy and sloppy job on my car. The owner was very unprofessional and was more concerned about money instead of doing a good job.
October 2019 by Mickey James
They do good honest work at a reasonable price. They guarantee what they fix
July 2019 by JL Joiner
Great fast service friendly low price thanks bill
June 2019 by ripp riley
Mom took her Honda to them for all cylinder misfire that 2 other mechanics, and not even the dealer could fix, but they got it the first time. She also had a transmission replaced here about 2 years ago, and it still hasn't had a single issue. Highly recommend.
June 2019 by Charlotte Richter
My friends car broke down in the middle of nowhere. She was desperate & Bill knew it. Had her car for a month, the price kept rising. Was almost impossible to get him to release her car even when paid. The price she was quoted days before went up $1000 overnight even though no additional work was done. Conman & a crook. Stay away from him at all cost.
June 2019 by EUGENE Fernandez
Thank you guys for fixing my fuel pump and got to go to see my family !
April 2019 by Kareem Robinson
Terrible service all they want to do is steal your money a family member recommended I go there for service on my Cadillac Deville northstar I was told I needed a new engine so I paid the price of a new engine still didn't fix the problem of my car had them do my A/C and was told the price would be only 800$ I ended up paying 1600 $ I would never recomend anybody to take their car there not even for a simple oil change this is the worst mechanic shop in Gainesville fl so if you are reading this.Take your car somewhere else!! I Wish i would have never taken my car there!
March 2019 by Jeremiah Young
My dad recommended this shop bc of the great service done on rebuilding his Chevy 2500HD transmission last year. I came in for Chevy 1500 transmission work today and left 100% satisfied.
March 2019 by Ms.Carolyn Cleveland
My daughters transmission was out and we couldnt find anyone reputable that had the skills to do the job right.