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September 2023 by taras taras
Everybody was friendly, knowledgeable and professional. It’s mattress firm itself that failed to provide product that I was looking for in all three stores in Gainesville that I can’t believe I have bought at least five mattresses in the last 15 years. I hope I get my mattress soon and the manager was wonderful and the staff.
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August 2023 by Mimi Caldwell
Tiffany was a pleasure to work with. She is very knowledgeable about the products and she helped us with making the right decision on our purchase.
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July 2023 by Lindsay Mowatt
This was absolutely a 10/10 experience! My boyfriend and I went in to ask about some mattress price ranges. We were greeted by Mavity when we walked in. She was the best sales woman we have ever had the pleasure of being helped by. She was so friendly, she answered ALL of our questions (and we had a lot), she was an all around pleasant and knowledgeable employee. We were making jokes and laughing the whole time! She was also not pushy at all which made this experience relaxed and fun. We didn’t purchase the mattress right away because we wanted to reassess our budget, and she didn’t make us feel guilty for leaving even after she spent a good 45 minutes with us. We decided to go back this afternoon to take advantage of the 4th of July sale. This girl needs a raise for how great she is at this job!Update: We went back to buy our mattress and once again we were blown away by the staff! Today we spoke with Clay and the on duty manager Abby. They were both so personable and helped us out with setting up a payment plan. Abby also asked if either of us were veterans/ first responders/ teachers/ ect to see if we qualified for an extra discount (which we did!) and saved us another $70 on a nice pillow and a mattress protector! I’d say this was a perfect experience and we will definitely buy our next mattress from here when the time comes! I can’t wait until it’s delivered on Friday!
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June 2023 by Ken Marx
My experience with Mattress Firm exceeded my expectations which is not something I say often! The service was outstanding throughout the whole purchase process. I haven't received delivery yet, but the buying process was excellent and I received a very fair price!
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June 2023 by Jgendleman
Great employees at this particular store especially abby but the companies customer service overall is horrendous. Don't even think about trying to go through the warranty claims process it's a nightmare. Avoid mattress firm when buying a mattress unless you do not ever plan on calling back for customer service.
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June 2023 by yisel0821
It was a great experience, awesome customer service, Mavity went the extra mile to make sure i got what i was looking for and she definitely acomplished her goal as well as the other two girls at the store, thank you very much for your patience and good service.
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May 2023 by Lemuel Gomez
Joshua at mattress firm in 13th street was great. Very knowledgeable and helpful when showing us the differences between mattress’s. He’s patients helped us make a good decision and buy the mattress today.Thank you Joshua for everything ??
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April 2023 by R C
Great shopping experience today! The sales people working were super helpful and friendly. They went above and beyond to get us what we were looking for.
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April 2023 by Brodie MacDonald
Super easy purchase. Salesman was super friendly and competent. In and out with two mattresses within 20 mins.
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April 2023 by Jackie Timmons
I bought a mattress and foundation for my guest room bed last year, and went back today for a replacement set for my own bed. I could not be happier with the exceptional customer service, discounts given, price and quality at Mattress Firm! I have and will continue to recommend them to all my friends.
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April 2023 by Abby Austin
I spoke with both Abby and clay at the 13th st store and they were both so nice and helpful. I didn’t feel rushed or pushed into a sale and everything was explained to me quite well, such as the policies, warranties, and quality of the products. We went over the ups and downs between the two beds I was considering and had some friendly conversation as well
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April 2023 by Angela Monroe
Abby was very nice, knowledgeable and professional. I would recommend Abby at Matress Firm very highly. Thank you for your kind courteous attention to my family's needs.
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March 2023 by Mohammed Al-Nufal
Abby was an amazing manager with great customer service skills but above all, a wonderful human. If you want someone attentive, that goes above and beyond and feeling very comfortable talking to and asking as many questions as you have, then I definitely recommend her.
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March 2023 by Anna Dugan
It was most comfortable to be here in shopping for my new bed. So easy was my finding of the right fit for me. None of which possible if not for Abby, thankfully her kind gentle professionalism brought the perfect match to me. Thank you Abby for your assistance today. No doubt you are an asset to Mattress Firm.
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February 2023 by Terry Stout
I dealt with Abby over the phone. She was very helpful, knowledgeable and efficient. I would recommend Mattress Firm and Abby