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January 2024 by Alan Symonette
In May of 2023 I got my wife a dog stroller for her two babies. Took it down to Fort Lauderdale and one of the wheels had a problem staying on. Brought it back to Pet Supermarket and had them take a look at it and they found a slight defect and gladly replaced it with no problem. They stand behind there products.
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January 2024 by Lindsey Mitchell
Love this place. Big selection even though the store may not be that big. Staff is super friendly and even helpful with my scared GSD "puppy" that can seem intimidating. The ferrets are adorable and they have bunnies and other small fluff balls too. ? Highly recommend.
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January 2024 by SHELDON MCPHERSON (chefsmcpherson)
Nice Pets, birds and quality food products
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January 2024 by Lani Caraballo
Wonderful staff :) thanks for helping my fishies!!
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December 2023 by amy stephenson
Found everything I was looking for and employee very friendly and helpful and finding what I was needing for my pets
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December 2023 by David Alsberge
I have to get my cat's special diet food here. The folks are always so nice.
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November 2023 by Katelyn Morgan
The employees here are very helpful in finding and informing you about items. I had bought my first ferret here just to find out something was wrong with him and they were making me sick. I called just a few days later asking if I could bring him back and explained that I believed I was allergic. The lady on the phone, I believe her name was Amanda, tried convincing me otherwise but said she’d speak to her manager. She took me off hold and told me to come in for the refund. She sounded like she was angry but trying to be nice and immediately hung up. I came in and a lady who I believe could’ve been Amanda, not 100% sure since there was no name tag, tried to catch me in a lie by saying “didn’t you say you already have another ferret” that I got just a day or two before this ferret and then said “are you sure this was him I could’ve sworn he was bigger” as if I was returning a random pet. Not to mention when I first walked in the door for a return I kindly explained who I was and what I was there for and everyone’s mood seemed to change. That made me feel like they were talking bad about me for no reason. The staff here just seemed passive aggressive and rude when I was just trying to explain my concern and be nice.
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November 2023 by Ariel Esrig
The most compassionate and caring of any pet store in Gainesville! The Pet Supermarket I am talkng about is the one on NW 13th Street in Gainesville Florida. I am taking care of three outdoor cats after my mother passed away in late August. They are strictly outdoor cats and I left the shed door open for them because it was raining hard. Instead of going into the shed these cats were laying on the back porch by their food bowls waiting for food laying in big puddles of water. I was very concerned and did not know what to do about them so I called the Pet Supermarket. Kara took the time to listen to me and advise me in the best way that I could handle the situation and I'm happy to say that I did sosuccessfully thanks to her. When I called up today to compliment her, I talked to Amanda who is the manager. She was equally compassionate and very very nice. I am very grateful for this business being in Gainesville Florida..
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November 2023 by Katrina Whaley
My old dog needed an egg crate foam dog bed. I called ahead, and the representative (without being asked) physically confirmed that they did, indeed, have that type of bed in store. Don't often get that type of telephone service anymore, I am very thankful ?
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November 2023 by Leslie A.
This Place is far preferable to the big chains like Petco and Petsmart. You get a senior and military discount. They carry your stuff out for you. Really friendly and great service.
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September 2023 by Dana Courtney
One of the best local pet stores in town. They get to know you and your animals to a point that you feel like family. They may not have everything the large box stores have, but what they lack in over priced, cheaply made products they more than make up for in customer service and knowledge. You can’t go wrong.
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September 2023 by Jaime Beaulieu
I don’t shop here often. I prefer Earth Pets. However, I needed a cat carrier. I went in and this is exactly why I don’t shop here… I walked in and I had to go find someone to help me. I know companies make their employees stay busy and multi task, but I don’t like having to sift through the entire store to find one thing. I’m not trying to be a Karen and the store is very nicely stocked, but I would prefer a little hands on help while shopping the floor.
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June 2023 by Maria Frontera
We brought our puppy Phoenix in today, and had a blast with Amanda and Ace! They helped us find everything we needed, and even helped us fit the correct harness for Phoenix. Thank you both for the great experience! Phoenix loves her new bandana, harness, tag, and toy ❤
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June 2023 by Dkm Mcd
My mission was to buy some tropical fish, specifically some algae eating catfish. One of their tanks had about five of them, all of which were DEAD. Could have removed them from the tank?? Other tanks contained dead fish as well. Sad!
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May 2023 by Dashawn Peterson
Love this store! All of the Staff have been super nice and they all just love to come over to say hello to my pup Ace when he comes with me. Prices are average with other local pet stores and they offer a rewards program. Everything I have purchased has been of great quality and they have a huge selection to choose from!
