June 2019 by Lisa S.
This Walgreens is terrible! I was given a partial fill on one of my meds, when I went to pick the rest up I was told that they had been dispensed and picked up 2 weeks passed. I waited 20 minutes for them to review the tape. When I came back. They had not looked at
May 2019 by Charles L.
It's 720pm and still waiting in Drive-through to pick up meds it's now 740pm still waiting in line and we haven't moved what is going on. Why don't they tell this guy to park and take care of the line of customers waiting to pick up their prescriptions. Had filled the prescription earlier today and I get there and the prescription is still not ready told me 45 more minutes. OK back at Walgreens it is now 858 and waiting in line again let's see how long this takes now.
May 2019 by Karen F.
I loved this location because the pharmacy was at one time a 24 hr location. No more though, the location was great for me, but the service has gone down hill. It took 8 hours for them to fill my prescription, 8 hours, unbelievable. Today had dr fax a prescription, I then called to make sure it was received, gave me a time to pick up, I go, not ready maybe in an hour. My fault for continuing to come here. Tomorrow changing pharmacies
August 2018 by Kelsey M.
Don't waste your time... every time there's an issue. I've had issues with this Walgreens for a while but it's location is very convenient for me... the geographic location is not worth the inconvenience of dealing with the most incompetent staff I've ever dealt with. In the past I've had a hard time having pharmacy employees figure out how to apply GoodRX app discounts to prescriptions and GOD FORBID you drop off a prescription and pick one up at the same time- brains will explode. But today was the last straw. I went in knowing that I was going to have to walk through the pharmacy employee through my needs one step at time using simple terms. We got my name changed in the system, changed my insurance, picked up my prescription (he then had to redo it with my new insurance- ok), check for any refills, and when there weren't any I dropped off paper ones. Here's where it got fun. Pharmacy tech realized that my prescription (that I've been getting for years) was over 90 days old. I informed said employee that the prescription does not expired for six months. Well, apparently this Walgreens has a "store policy" where they won't fill prescriptions after 90 days- even though they aren't expired. He asked the pharmacy manager to approve it and she refused. I asked "so I can't take this anywhere else, even another Walgreens and they'll fill it? You just won't because it's been 90 days since my prescription that I've been taking for years was written?" Yup. While I could have given a newer written prescription I told the manager that psychiatrists cost hundreds of dollars so I'd like to use ALL of the prescriptions I get from them. No understanding, no sense of problem solving or empathy just "store policies". WORST PHARMACY EXPERIENCE EVER.
February 2017 by Michael H.
First of all this store is always short staffed so if you like to Wait and Wait and Wait for your prescription to be filled this is the pharmacy for you! I blame this on store manager and he knows about the problem and does nothing to fix it. A lot of times we arrive at the drive-thru to find call button is conveniently not working? Also there is a particular pharmacist named Bob who is extremely rude and will alter the pharmacy rules if he decides he does not like you and feels he does not want to fill your prescriptions today and this is also the managers fault for allowing this man to work in his store! Tip... there are other Walgreens stores in Gainesville and I strongly suggest you avoid this store.
August 2016 by Heather E.
I have gotten great service in the pharmacy. The staff is extra friendly even greeting me at the door. I love walking in to their fresh new makeover. I am glad they finally put some money in it and got some wonderful help. I was in and out very quickly. This is my Walgreens of choice
