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October 2023 by Payton A.
People were nice, But every time we come in they move everything. We were looking for chips and we spent 5 minutes finding what aisle it was on.
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June 2023 by Theos R.
My experience has been generally very good at this Sam's club. The staff are friendly, the store is clean, and the gas lines are fairly efficient. Gas prices are consistently 3 - 10 cents cheaper per gallon. Additionally, you can't go wrong with grabbing one of their rotisserie chickens or eating from their mini food court area. The experience with their tire and battery service area is relatively mixed. They ultimately helped me replace a tire, but I felt like they wanted me to leave and were dissuading me from using their service. This would be my main reservation, and reason for rating this Sam's Club a 4 instead of a 5. The Sam's club membership is an overall great value for people who prefer to purchase in bulk for a savings.
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May 2023 by Emily R.
Sam's Club is great, but IT'Sthe tire center not so much. DO NOT GET TIRES HERE, ITS NOT WORTH YOUR TIME. I order tires at Sam's Club for my car online, because when I went into the store they couldn't order them for me. When the tires came in, Sam's Club called me to schedule an appointment to put the tires on, but since I was at work I couldn't pick up. I tried calling them back about 30 times over the next few days (NO JOKE) and no one would pick up the phone. So I went into the store to schedule having my tires put on for a specific day. I go in that day, and they tell me my appointment was not actually that day magically anymore. The proceeding conversation in a matter of minutes went from we can still put them on for you today, to we can put them on tomorrow, to we can't put them on till next week. Then the employees start complaining about how they are understaffed, and I shouldn't be giving them grief about it. I asked to talk to the manager to get this situation figured out and the workers got very defensive. At the end of the day, they didn't put my tires on, and when I walked out to my car next to the tire center, I could hear workers through the open garage door complaining about me. It was very disappointing, that you pay for a membership and can't even get a scheduled appointment done. There are cheaper and best places you can get tires, with much better service.
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April 2023 by Steve K.
I prefer Costco, but there isn't one in Gainesville. The store was clean, but extremely crowded
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November 2022 by Info. G.
I was in need of tire change. I asked the sams club live chat if they do Walmart price match for tires. They do. I drove 30 mins to go to my nearest club just for them to deny they do such a thing. I showed them my reference number but they didn't even bother searching it up. All they said was "Believe me we don't price match anything even TVs". I recommend going to Walmart for tire changes. It's way cheaper and basically offer similar options as Sam's club. At least you won't waste your time
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September 2022 by Roderick Dennis Sr.
My wife has worked for this location and was wrongfully terminated due to her being under the doctors care, in which a letter from the physician was provided but denied due to them not accepting excuses nor letters from anyone per supervisor. She was discriminated against due to her having to be out of work from her loosing blood threatning a miscarriage but what did she get in return? A text stating per her supervisor discharge paperwork which goes against HIPPA Law protecting individuals privacy, which providing said documents wasn't the problem but the fact that you would violate her rights as being pregnant stressing her out the more and adding on more stress. As her husband I am going stand for that which is right and will be seeking legal remedy concerning this issue and will not allow this to happen to another employee when they are facing circumstances as such. In instances as this, other remedies should have been set in place to assist her in a smooth process as a valued employee but I see that value part didn't go as far as the writing of the word. As management of corporations or small businesses there is still laws that one must abide by and govern themselves. I normally don't get into my wife's affairs unless it's deemed necessary but this has crossed the line as you would have rather have her work bleeding out on the floor than to seek medical attention and follow her physician's advice in resting until better. So please be advice that this place of business does not care whether your sick under doctors care or not they want you on their clock working.......but I hate to inform them not mine!!! We have lost one child and we will do and follow all protective measures to ensure we don't go down that road again. So with that being said, I am very disturb as to how the supervisor Mrs. (Ms) Angel and general manager handled this situation. As stated before I will seek all legal remedy that governs women and their rights in child birth. We as individuals has no control over how our bodies process certain things, in which this isn't a case of Oh I just want to be out of work........but of that following doctors orders as to stay in bed and rest before things unwanted happens. She has tried reaching out to the corporate office with no assistance but sending her back to speak with general manager. In this she should have been given appropriate numbers to call concerning FMLA or other remedies concerning urgent situations as this but none of that was done. Filing paperwork with Segdwick isn't urgent remedies because with such company that govern many large businesses are slowful in processing things and per them per case was still open and going through review but per her supervisor Mrs. Angel "it will be denied and I will still be letting you go. Your just holding up space". That shows how much appreciation this evil nasty individual has, and being a woman at that. My personal job has things in place which was offered during this time, for me to see after my wife and did not threaten nor express that I needed to provide them with my wife's discharge paperwork. For all of this I am speaking of I have all the reciepts texts, dates, and call logs......It's not over until we're sitting in front of the right people to ensure that EVERY employee of Sam's Club & Walmart are treated fairly and equal without any retaliation!!! Update: I commend the store manager in reaching out to my wife, but at this point I truly feel if other course of action should be taken!!! October 8, 2022 Mrs. (Ms) Angel Williams pulls my wife to the table and stated "I am surprised that you came back, after all the things your husband said concerning me. He said alot which was hurtful." From this I realize it wasn't her decision in bringing her back nor did she speak with her manager before doing what she did!!! So from that day she along with her daughter and other staff that she has gathered decides they want to take aim of get back at her because of t
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June 2022 by Lucia Sosa
I want to first let you know that I also work retail, I only go online to leave positive reviews because I know how much and what it takes to have a successful day on the floor. I am only saying this because I hope this message reaches the correct department and that it is not taken as just another customer complaint that goes ignored. I have been shopping around for a Kayak for over a year. All the other stores like Walmart, Rural King, Dicks Sporting had the same models for about $50-$200 more than the Kayak on your sales floor. I went in on Sunday 6/5/22 to finally purchase the product and the color I wanted was no longer available, I went up to an associate who said I could purchase online for pickup. I went home and purchased the correct color to pick up 6/6/22 between 2:00pm- 3:00pm. Around 1:58pm on 6/6 I get an email stating my order has been cancelled. I reached out to customer service and after reviewing my order they could not find a reason as to why my order was canceled. I was offered a $10 gift card and I had to re place the order myself. Order was schedule for pickup between 6:00pm-7:00pm, again 5 minutes before ordering my order was cancelled. Around 5:30 I get a call that they have it in a different color which would explain why my order kept getting cancelled. I tell them that it’s okay and that I would take the other color. The next day when I arrive to the store I ask at the customer service desk where to go and she just points at a generic area. We walk up to what we believe is the pickup area and we are completely ignored by the associate. Walk back to the customer service desk to ask for more clarification and they state “they won’t talk to you at that door you have to go outside” frustrated at this statement we walk around to the other door… surprise still ignored. I had to look around for an associate that finally told me I needed to change my order so I needed to get in line to pay at the associate check out and they would be able to just type it in and ring me out. After waiting in a long line I get up to the associate and she needs the barcode. Extremely frustrated at this point because I have payed for 2 kayaks that got cancelled and my money would take 5-10 business days I’m running around doing everyone’s job , and I can’t even get rang out. I go back to the kayaks take a picture of the barcode, walk up to the self checkout and ring myself out! I cannot say enough that everyone that day lost control of their floor. From the customer service desk to the associate at pick up. Sam’s club you can do better!
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April 2022 by Trish U.
I bought a mattress online. As soon as I clicked the order button I noticed it was being delivered to the wrong address. I immediately contacted Sam's Club. I was told to wait until it was shipped and to check delivery status. I called about 8 times!!!! I was given another number to call and they don't speak much English. They told me to call FedEx which I already tried to do, but as I am NOT the seller they will not do anything. I have made so many calls. No one will help me.I want a refund on EVERYTHING!
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March 2022 by David W.
The demos are great! I recently bought some crackers and guacamole ! If it wasn't for the demos I wouldn't have bought it!
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January 2022 by Gaurav A.
God damn, spending money at the club like Sam's. Pros - selection, staff, return lines generally short, gas prices are economical. Cons - lines can be long (use scanner on phone app), weekends are kind of busy to be expected, parking a nightmare at times.
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November 2021 by Brittany L.
SAMS gas decided to add cones where there is only way into the pumps. Doing this has added more congestion and makes it take longer to get gas. Today There was a long line outside of the gas area and when I pulled pass to leave I noticed the left side gas pumps were almost empty so I circle around, I see the cones but go pass them because there are open pumps! Wasting peoples time because others don't know how to drive is bad business. I've been there in the morning g where the attendant helps direct traffic and get people to open pumps! However today the attendant Tyler when I complain to him tells me it's not his job to direct traffic and said I need to get my gas and leave!
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September 2021 by Lisa Kyle Rosenblatt
This location is forcing customers to wear masks against the fact that there is no mask mandate in Florida.
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August 2021 by Sharon C.
We have a membership at both Costco and Sam's. I bought the Sam's membership when Costco was requiring masks after the mandate was lifted. I have respiratory issues and a pulmonologist and wearing a mask isn't a minor issue for me, especially if I'm walking. Sam's has good meat specials. We sometimes buy in bulk and fill our freezer.
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May 2021 by Kristin Nicole
I scheduled a 1:00 appointment to get my tires changed. I was running a couple minutes late, so I called as a courtesy to let them know. They told me as long as I get there by 1:15, I’d still keep my appointment. I walked in at 1:08. The girl at the Tire and Battery desk was helping someone else, so I waited. Finally, at 1:36, she finished with the guy in front of me. She told me my car might take a bit longer than originally expected because of the late check. She quoted 2-3
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March 2021 by Monique Harrison-Dilks
I like coming here from time to time. They have great deals on meat and frozen foods in bulk. They have a little bit of everything for everyone. Bonus: food court food is delicious and cheap! You don’t have to be a member to try their food. No complaints.
