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November 2023 by Brittany Barritta
Great car wash! I’ve had a membership here for awhile and it’s worth the it! The staff is always kind and helpful. Lots of towels and detailing supplies that makes it easy to keep my car clean! Today I worked with Mike and he was awesome!! 5 stars for him and his excellent customer service skills!!
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November 2023 by E
I swear my car is dirtier than what I came in with when I leave this car wash. I used to have a membership but it’s gone so down hill since last spring it’s crazy. The vacuums never work properly. Like never. The rags for cleaning your car with are always wet and smell weird. Things just need to be fixed around here because it used to be an awesome car wash.
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November 2023 by carlos medrano
Be careful, I bought for $19.99/5 carwashes, I have used 4 so far from that deal, that was in August, and I just discovered that they have been charging my account with additional $19.99 each month since September. I had to call my bank to block them. Their equipment is very good, service so so.
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October 2023 by Peter Rossetti
Take 5 stars! Super friendly staff. They actually have lots of clean towels. All the bottles are organized in the little rack. They even have a pre-washed thing before you get in to rub off the bugs from the front. You can get the real stuck on ones off and they're open late.
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October 2023 by Thomas G
One of the best locations in Gainesville with plenty of people who look to help you find what you need, honestly do the membership for your vehicle cause you can easily get it's worth by only visiting twice in a month. One of the best people I've gotten to interact with her would be Aaron and he was a huge help with my membership sticker issues when I got a new truck. Definitely recommended for anyone who likes a clean vehicle!Services: Polishing
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October 2023 by Orlando Boyer
Paid for the $25 service the wash absolutely sucks! The manager sent 3 employees to check and try to correct, but no luck. Final answer: Sorry so sorry! Travel somewhere else and don't waste your money.
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October 2023 by Brianna Moorehead
I went to this place when I was owner by the previous owners and it was incredible! I've never had any issues with them and everything was working perfectly. Now that it's turned into Take 5, it's fallen apart. Half of the vacuums don't work and quite frankly that's the only reason why I go to this place and get the cheapest car wash. But even when I decide to get the more expensive one, it still looks like I got the cheapest. It's not worth the money anymore when over half your vacuums don't have the head on it and half of your car wash itself isn't working. For as busy as I've seen this place be, I don't understand why things aren't be fixed and/or replaced.Service: Vacuuming
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September 2023 by Erin M.
Waste of $$. I could have vacuumed my car better with my imagination. Employee saw people checking suction because it barely felt like it was on at all and they started walking around hitting the pipe. I'm sure there are better options elsewhere.
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September 2023 by David King II
This car was isn't up to its own standards. Frequently, the wash had been down for repairs. Additionally, the right side doesn't work very often at all, or the tires get missed on one side or the spinning brushes are down on one side. Its ridiculous. The staff and customer services are literally equally as inconsistent as the car wash's intermittent functionality. Sometimes you get really super customer service oriented, polite and very pleasant employees and other times you get people who act like they would rather be sitting on the couch at home or in an alley smoking meth. I have seen employees trying to hide smoking while directing cars into the wash. And I have had this car wash damage my truck and my suv. It torn off a rain gutter strip off the roof of my truck. I didn't notice it until i got home. I went back and asked if by chance it could be there and without looking the employee said doubtful, we only keep things for 3 days.and walked away. Sadly, a $167 replacement had to be ordered and installed once it arrives. Another issue is that the Tire Shine often oversprays and even after whipping it down after vacuuming the car, it still splatters all over the paint as you drive away. I've had to come back and rewash my truck at least 6 or 7 times in the last 5 months. Honestly, to be perfectly frank, don't let the convince of the location fool you or steal your money, or worse ruin your car... there are far better car washes all across town and this one just never made it above being subpar. I rarely leave negative reviews.... but this was based on nearly 6 months of going here and giving them second chances. Never again.
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September 2023 by Micheal S.
In my review in January I talked about a brush not working. 8 months later same brush is still not working and another one is broke also. Vacuum's are better and people are really nice. We have a dual car membership and use it 3-5 times a week. I paying full price and not getting a complete service. I feel bad for the people working there.
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September 2023 by Brian Hellard
I have been coming to this car wash since it was first built and brand new, it seems to me and many others that I know that sense changing ownership and or management the place has gone downhill. For someone who pays 34 dollars a month You would think that their equipment would be operational and not broken 80% of the time. By that I mean some of the brushes inside the wash do not work The tire shine machine never works You used to say have tire shine available in a bottle to use and now you no longer have it and or the machine is broke inside the wash. As owners and/or management you have to put money back into the establishment or to make money having broke equipment 75% or 80% of the time is not The way to do it. You should put back into the business to keep it 100% operational otherwise customers will go to another wash. Which there are two of them opening as we speak. One being your competitor. You as owners should not chastise and/or write up your employees for doing their job and trying to make the business better which intern makes you money and pays your bills.Services: Vacuuming
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September 2023 by Shane Breen
I am writing to express my extreme disappointment and frustration regarding the ongoing issue with my Take 5 Car Wash membership. This matter demands immediate attention and resolution.In December 2022, I duly notified Take 5 Car Wash of my family's relocation to New York City and the subsequent necessity to cancel our car wash membership. At that time, I was explicitly assured that my membership had been terminated at the Take 5 Car Wash location in Gainesville, Florida.Despite these assurances, I have continued to be charged the monthly fee of $39.99 for a service I have not utilized, nor do I have access to in NYC. To my utter dismay, this issue has persisted for an astonishing ten months, resulting in a total overcharge of $359.91.I have taken the initiative to engage with Take 5 Car Wash's customer support team on three separate occasions, and on each occasion, I was promised a prompt reversal of these erroneous charges. Regrettably, these promises have yet to materialize, leaving me deeply dissatisfied and financially burdened.I must emphasize the urgency of this matter. It is wholly unacceptable that I continue to incur these charges despite the cancellation request made well in advance. The ten months of unaddressed overcharges constitute a severe breach of trust and an unjustified financial burden on my part.I trust that Take 5 Car Wash will treat this issue with the urgency and seriousness it warrants. Immediate action is not only expected but necessary to rectify this ongoing problem. I eagerly await your prompt response and resolution of this matter.
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August 2023 by Suzanne K.
Nice car wash. The attendants are helpful. This is my second visit, and I enrolled in the unlimited car washes. I'll see what I think about it as time goes on.
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August 2023 by Ebel aguilar
Used to be good, now one side of the car wash doesn’t work leaving your car half washed. The spotless wash is not real, any car I take there ends up with bad water spots. Water repellant that they advertise doesn’t exist. Like I said used to be good. Also the vacuums there are a lot that don’t work or have no hoses :) leaving people moving around the lot finding a vacuum.Service: Vacuuming
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August 2023 by Terry Nicholson
I met the new site manager Brooke, she was very professional, properly dressed, and overall very very helpful! She made sure I was taken care of in every way before I drove off the lot. I look forward to seeing all of the new changes/improvements coming our way. Even left with a clean car!
