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March 2024 by Doris Fernandez
Always a pleasure talking to customer service.
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March 2024 by Signe Jorgenson
I joined AAA about a month ago because my dealer-provided roadside service expired. Good thing I did—or so I thought. Yesterday, I had a dead battery. I called AAA at 6:16 p.m. and they told me someone would be out to jump my car at 6:31. Great! Speedy service! So pleased!Fast forward to 8:24 p.m. I was still sitting in the car. It was dark, it was cold (I'm in Wisconsin and it's winter), and after several follow-up calls to AAA, I finally figured out how to connect with a human being to ask some questions and figure out what was going on. She told me the provider they'd originally assigned had cancelled and there was no ETA for when someone else would be able to arrive. I was freezing, my phone battery was dying, and home was a [very dark] 20-minute walk. While I wanted my car jumped, I didn't want to end up waiting for god knows how long, only to find out that nobody would be coming until morning and I'd have to walk home at midnight (or later). I decided to cut my losses, cancel the call, and walk.As I was walking home, I put in another service call via the link AAA texted me. The questionnaire asked me to pick a time for service. I chose a service window the following morning (this morning). When the start of the window came, I still didn't have any updates, so I called. The rep I spoke with told me nobody had been assigned to my call yet and not to walk back to my car until I received an update. FINALLY, I got a text...saying someone would jump my car at 2:11 p.m. This despite the fact that the service window I chose was 8-10 a.m.The rep also acted as if I was out of my mind for believing I'd signed up for a particular service window. He assured me that's not how it works and he has never heard of such a thing. Clearly, there's some sort of disconnect—either reps don't understand how the service works, or the online form misrepresents how the service works. Either way, it's problematic.I'm now facing a TWENTY HOUR RESPONSE TIME, assuming the service actually happens on time today. (Something I'm skeptical of given my experience last night.) I'll have been waiting TWENTY HOURS hours, and my car isn't even sitting in the middle of nowhere. It's literally in the parking lot at the public library in the middle of town. That's ridiculous. Definitely not the type of service that AAA promises in all its promotional materials.
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February 2024 by Rob Kohl-Benfante
My car was picked up by AAA, by an inexperienced tow driver. She did not correctly hook the car up and never closed the hood. Resulting in total loss of my vehicle. Do not use them.
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February 2024 by Logan Bush
Had a flat tire and Called AAA to get towed out from a dangerous slope on the side of the road, cha cha express tow was sent from AAA and he pulls my truck with his line while my truck was in park and ripped my tire rod out and broke my power steering rack. This is a work truck, i was told to give the tow company 7 days to dispute”which they did not”. then I provided my information to Griffin T Mon’e was told me to have the truck towed at my expense to a shop which I did provided all the information required and after 3 1/2 weeks of not being able to communicate in a timely manner, being ignored and having no callbacks after eight phone calls in and dozens of emails. I get an offer for 1/4 of the damage to be repaired because “it is a work vehicle” even though the truck had been in the shop two weeks prior for my transmission with a full inspection. Information was adequately and properly handled and submitted correctly and I feel I was yanked around and not respected. Also asked to speak to a manager was told that the submission had been made, but that a callback was not a guaranteed. In conclusion I have $2000 worth of damage on my truck 3 1/2 weeks of loss of use after I trusted AAA to have my vehicle towed no responsibility was taken and I fear I have no choice but to sue
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February 2024 by Tony Reyes
HELLO GREAT AAA THANK YOU
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February 2024 by Diana Cancel
Everyone was very nice and took care of what I needed quickly.
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February 2024 by FlickityFlucker FotherMucker
Corporate retaliation is a thing, they literally canceled my membership, as a direct reaction to a lying tow truck company.I know you don't know and possibly don't care what it's like to be retaliated against...but AAA doesn't care about members. This happened in December. AAA canceled my membership because of the lies this tow company told...https://youtu.be/A5WFmsn_Yi4?feature=shared
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February 2024 by Barbara `Palm
Tour Books and maps are a thing of the past. Select few maps are available by pre-order. None are available for the Jacksonville, FL (the largest city in Sq. Mi in the country) or Boston - one of the country's major cities. Their wonderful Tour Books are DIGITAL ONLY. I don't want to read from a small screen on the plane or in the car, nor do I want to flip back and forth on computer screens to read a city map. And especially don't want to flip back and forth on screens from the (in this case non-existent) city map to the Tour Book. The people on the phone are nice, but that doesn't help if the recourses are not available.
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February 2024 by Bruce Stake
I walked in and thought AAA was a travel service. I guess they are only marketing for others walked out with only go to website. I really strongly suggest there is no value associated with a membership
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February 2024 by GordoLaida Adkins
Provide cancellation option on your website instead of forcing me to call a number for you to try and talk a member out of cancelling.
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January 2024 by ILEANA BARRIOS
Good customer service.
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December 2023 by Casey S
Wonderful customer service via phone call. They explained the details of me getting my international drivers permit while living overseas. Then they processed my application within 2 days of receiving the package. They sent me and my partner’s IDP express FedEx (as I requested). Start to finish took only 8 days. Thank you AAA! Your Team in Heathrow Florida is amazing!
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November 2023 by R Rands
AAA uses bait and switch tactics to get you to use their insurance products then at renewal you get a "rate increase" because of the FL state rate changes they submitted. It's a shame the consumer is held to the fire when the insurance companies never uphold their end of the bargain when you sign on as a client and customer.It's now worth it to shop your auto insurance each and every renewal since the insurance companies feel that they can give a rate increase because they haven't already made enough money from the consumers for years! It's a racket and needs to change!
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October 2023 by Robert
My wife and I was stranded, we call AAA ,Rico Arroyo answer call, this man went beyond and above what we expected of him, he gave AAA a good reputation, because of his hard work hard work and do
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October 2023 by Bob T
Sunday October 15th, we was stranded we needed assistance with towing, we called other tow truck drivers they quoted us some ridiculous these two have our vehicle towed , after hearing all of the bad reviews about AAA , we hesitated, but lo and behold we call AAA, the call was dispatched to Rico Arroyo, this young man showed up with a good attitude willing to take on the task with the skills and qualities aboard he went over and beyond what we expected, did not stop until the task was completed, this young man put AAA ratings at an excellent status thank you Rico/AAA
