"The food is great here, never had a problem with customer service, but... There seems to be a minor roach problem. Ive mentioned it to the manager before in the past and he just gave an excuse and said that it'll be resolved after some construction near the restaurant finished. Well its been over a year and yet again i have seen a small roach wandering around the walls near a booth. Hopefully something actually gets done about this. I'll be posting pics if i see one again as evidence. "
"Walking in told to wait ... Twelve minutes later we are sat down. Nine tables filthy busboy just walks around looking like he is upset at life. One server juggling two tables. Now we've been sitting for over ten minutes haven't even taken our drink request ... Wow just wow"
"It's so sad that such bad service and getting treated like i did yesterday night by a manager will make a person never go back! I had such an embarrassing and awful experience. The manager really needs to understand what customer service and treating a human with respect is! After last night I will not bring my family or friends back to this location!"
"Great staff awesome food great pancakes"
"They just rennovated this place. The place looks great and the breakfast was served quick. Awesome job for this ihop location."
"Service was bad. We had a party of 4. Three incomplete meals came out. Had to wait at least 10 minutes before last meal was served. Toast came when we where almost done with our meal. Then had to wait some more before the pancakes came out. This place used to be good. Not anymore."
"After many pleasant meals in this particular IHOP we will not be returning. The lone waiter was very rude to our handicapped son. We left without ordering. It's a shame that a rude employee without the benefit of common sense can tarnish the reputation of a popular chain."
"I love and enjoy going to this IHOP everytime because the service is great and the waiter's and staff are very nice and polite.
"Do not use your debit or credit card to pay your bill!! I used my debit card and thankfully I'm always looking at my bank statements and they charged me double. I called the next day when I noticed the charges and they told me I had to go in to speak to a manager. I couldn't go that same day because the manager only worked until 4 and like most adults I work from 8-5. I went today after being informed that there will be someone after 9pm because I worked a twelve hour shift today. I rushed over and got there before 9:15pm. The assistant manager had just left 5 mins before I arrived. The waitress which had spoken to me the day before said that they couldn't do nothing over the phone. I explained I couldn't go this weekend again for a mistake that wasn't mine. The waitress got my information and said that I will receive a call from the manager in the morning, and she will probably be able to credit my account over the phone. I was extremely upset because I was told that wasn't possible the day before. They do not know how to handle these types of situation.
Tip: always look at your bank statements or app. This can happen to anyone!!!"
"First time and i will never come back again. After waiting for over 45 minutes for the food and complained to the manager the food was cold. The manager attitude terrible and the waiter ?????ohhh where is the waiter..... there is no customer service at all and check your bill before paying. TERRIBLE "
"Good customer service from our waitress Chaveli. My son has a diary allergy and she was able to provide viable information about certain food items. The service was pretty fast for a Saturday morning. Try the banana Foster French toast so yummy"
Ordered ahead I came even after the time to pick up and the young lady greeted me at the door very pleasant....then it went all down hill from there. Waited while 5 woman decided on who's taking which section..i asked if can be helped and one lady said she'll (pointing at a other woman) be helping the one looks at me and say I'll be with you continued talking...did I say the good was maybe 10 steps behind her ..that's not even the best...i get home and the food looks like muck...no utensils I had to ask for syrup for my hotcakes...I'm trying to post the picture of it not appealing to the eye's at allll
***Bad service & horrible presentation l**"
"The service was great. Waitress was always checking to see if we needed anything. Over all it's a good place to go and have a meal. Great job I HOPE."
"Juan was amazing! One of the best servers I've ever had. Great experience. Food served in a timely manner. "
"Horrible place,staff has nasty attitude when you ask for your food a certain way they walk off and send another waitress..everything you ask for they cant do which remind you is done at every other ihop,no matter the state. This place is definitely a placei will not visit again."