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February 2024 by Bob G.
2nd & Charles offered me 90 cents for these seven new or like new books. I took them back. Their buyback offers suck! And the staff treats you like you're a moron.
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January 2024 by Adam Jerscheid
Decent store with a ton of books for adults and kids. Lots of games and vinyl options as well. Saw an area with some board games as well.Be careful, some inappropriate books for children mixed in around the children's section. Some talking about sex and explicit things. Not smart by the staff.
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December 2023 by YeimaGB
Always like a fun Scavenger hunt, you never know what goodies you will find. I once went in to get some Doctor Who merch, I had found the 11th Doctor, Adipose and 2 Dalek Funko, and I was joking with my husband about how cool it would be if I just looked over and found 10th Doctor (by far my favorite Doctor) on the Shelf by my hand( ??♀️) and I looked over to where my hand was and would you believe that that's exactly what I found!?!? I almost cried I was so happy. Took him home that day and have had nothing but amazing experiences anytime I visit.
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December 2023 by Chris Sidock
Great store kind of a combination between FYE and Barnes & Noble.
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December 2023 by felixisgae
I love this place so much!! I go to every other month to buy a book and the staff are always so helpful and quick with helping you find it. That day I went to go find Anne Rice's 'Interview With the Vampire" and they helped me find it really quickly. There are a ton of trinkets and goodies in here to catch the eye. It's usually not too busy and if it is then the line gets handled fairley quickly. Again , I definitely recommend 2nd & Charles if you're exploring Town Center or are looking for a good book/geek store. :)
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November 2023 by Stephanie W.
We used to love going to this 2nd & Charles location but recently it has gone downhill. We brought in 15-20 new books in like-new condition, some being best sellers. It took 48 hours to finally receive the confirmation that the credit offer was available and when we went, we were only offered about $10. We easily could have sold the books at a yard sale or on Amazon for much more than that.It is also very difficult to find any books here, either their organization system or laziness in following the alphabet.
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October 2023 by Shannon W.
DO NOT GO HERE! OR SELL HERE! Literally had the worst experience trying to sell some books here. The day I dropped off the girl told me I'd be a little over an hour so I went across the street to Costco came back waited in the parking lot for an entire hour because I haven't gotten my text message yet, finally went in just a check and she was just twiddling her hair and talking to her boyfriend at the far counter instead of doing my order. So I said, "is there anyway that you will be able to finish today, I don't live very close to here." She said not likely I'll have to come back tomorrow. Mind you it was only 6 PM. So I said, OK that's fine. I called the following day just to make sure my order was ready because again I never got a text message when it was, the girl on the phone told me it was and I can come pick it up. I get there 30 minutes later, and their systems had just shut down and so they could no longer do buy backs. That was pretty frustrating, but I understand because it's out of control. However, their attitudes were horrendous. There was a gentleman and a young girl working and the attitude they had even though they were the ones who could no longer service me, although I had just called and they told me to come and pick it up, was outrageous. But again the issue with computers was out of their hands, their attitudes, however, were definitely their own responsibility. In fact, there was an older woman they're looking for Nicholas Sparks books, and again the girl behind the counter, had such a bad attitude with her. She was unwilling to help her. She just pointed in an ambiguous direction and said "they're over there." She was so rude to this older woman! Anyway, I go home and decide to try again the next day. This time I go, and they lowball me pretty bad, which was expected. But again a new group of girls was working and the attitudes were horrendous. They forgot to include one of my items in the payout price they offered, and when I asked if they could check on it now before I leave, they said no that I have five orders in front of me. Which is crazy because this is day three since I dropped off, so wouldn't my order technically be in the front of the line? And they said that they forgot that item because they almost miss, placed it because it wasn't with the rest of my things. And then when I got my stuff back because I decided not to sell because of all of the horrible experiences thus far and for the lowball offer, they lost one of my items. When I said OK, well you made me give my thumb print and fill out a Jacksonville police report to come in yet you lose my item and you're not responsible for that? And she said "exactly." so if you bring in your stuff and they lose it, it is on you. When you first get there and you have to sign in, you are signing away all of your stuff. There is a very small sentence at the end of that sheet where you sign in that says "we are not responsible for lost or stolen items" which is just insane because they are the ones who lost it! I've attached a picture of the form below. Trust me for the penny's they offer you, it is not even worth your time bringing it in. This has literally been the worst experience I've ever had at a Store in my entire life. I 100% will not be back.
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October 2023 by Clarence Dompierre
They have so many books for a really good price. They usually have deals on the weekend. They also have a really large selection of vinyl records which is great. This store in particular, the staff are very helpful and are quite good at finding things.
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October 2023 by Michelle Langston
I have enjoyed shopping here in the past. I went recently to inquire about the buy back program and encountered the rudest employee. It was 7:00 and the website indicated they closed at 8:00. Before I could even get to the counter a very rude employee loudly informed me that the Buy Back counter was closed. Didn't offer to answer questions or give additional information. Two other employees looked like they would at least have been polite and they seemed very uncomfortable with the way I was spoken to. I wish I had asked for a manager but I was stunned. For the record, nothing on their website indicates the hours differ. I tried emailing to get a manager to talk to me and was met with run around. I will not go back and am so disappointed by the experience.
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August 2023 by Raquel
Absolutely love this store!! It’s my go to store for gifts for literally anyone of any age!!! They have some of the coolest and funniest things you’ll see!! And the staff here is super friendly and helpful also!! Never once had a bad experience here, I love coming to this place!!!!!
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August 2023 by S B
Love this place, one can get some really great hauls. They have sales all the time which makes it an even better deal. Hope they stay in business for a long time, it's getting harder and harder to find good physical media.
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August 2023 by Kennedy Harris
Eye-catching stock of inventory, but an unimpressive trade-in system. $6 or $12 for books that all individually cost more than even the higher end of the bargain. The quality is 50/50, but I can’t say I was impressed. Customer service was lacking. An interesting experience, but I would not recommend nor go again.
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July 2023 by Sarh Max
You could get lost in this store for hours.They sell music, books, video games, board games, collectables, etc.They sell new and used.The "last chance" shelf has bogo books for as low as a dollar.
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July 2023 by Seth Smith
Very cool store with lots of new and used nostalgic games, books, video games, cds, records, toys… etc
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July 2023 by Alain Fredey
I love going to 2nd & Charles and just hanging out, enjoying the atmosphere. I often trade my unwanted collectibles in for in-store credit, and I've traded in and spent quite a bit at this store. Their selection is great!Updated review - still solid! I actually live farther away now, but still make the drive occasionally to check out their fun stuff. This time I got a hat as a gift for a friend, a demon slayer magnet, and a pac man pin!