-
June 2024 by Laren Simon
Worst free phones ever, the lady who works there is nit very helpful and you feel rushed
-
June 2024 by Sophonia Turner
I don’t understand how anyone is getting through to the store. No one is answering the phone on a Wednesday and it almost noon.
-
June 2024 by Carlos Razo
They speak Spanish??
-
April 2024 by Kania Gonzalez
Bad attention from the clerks, they scammed my husband and me, we went to buy two phones and the clerks who were women took advantage of the fact that we didn't know English and they put more on our account than what we bought, I'm waiting to finish pay to change servers, because we don't go back to that store again, we asked for a receipt and they didn't give it to us. Don't go to that store if you don't want to be scammed.
-
April 2024 by Yusmel Estrada
Don't go to that store, the shop assistants scammed my wife and me, we went to buy two phones and we got scammed out of there, they took advantage of the fact that we don't know English, we have to pay more than the bill for what they did, they put more than what they expected. We bought it, then we asked for the receipt and they didn't give it.
-
April 2024 by Afsheen Golanbar
Terrible experience This store scammed me. They sold me home internet devices despite the area I live in having no signal. Even though the T-Mobile manager left a note for the store to take the device back, the rude lady told me they don't care about T-Mobile and that they can't be told what to do. I paid for a device that has no signal, and I'm confused about how they can disregard the company whose name they carry. Are there any regulations governing this?
-
February 2024 by Debi O
I will never go to this store again and suggest you don't either. I had been using it for at least the past 8 years. The woman in the store was nice. I went to upgrade my phone. However, she ripped me off. Changed my plan and added insurance without my consent.She never even asked me. I just paid my bill on 02-1-24. And she charged me $75.00 for what?? The rep today says it was for my new plan.The $50.00 I paid went out the window. I wasn't given a receipt either.When I asked her for one, she did not give it to me..stating they would send me one e-mail or text. Never received it. Check my bank account and 2 separate charges. One for $167.00 to a company I had never heard of and $75.00 to Metro. No special price for the phone itself, and they changed my number, and then they changed it back .I specifically said NO I don't want to change my number. Today, I have filed a complaint to the corporate office. Again, very shady in there. DO NOT RECOMMEND THIS STORE. Response to owner. I will never do business Iin your store ever.You were ZERO help. Reporting you to the BBB so good luck.
-
November 2023 by ronald palmer
Gabby was super helpful super happy with the experience I had in this store very helpful with my wife and I very patient with us
-
August 2023 by joe cartwright
The Metro on Merrill has to be the worst store ever. They are the biggest LIARS I have ever seen. They have free phone signs on every phone in the store. Burt there is NOT one free phone in the store.They also add everything they can to jack your bill up without asking if you wanted the service. I asked for a receipt, but they said they were out of paper two days in a row. I spent over $500 and their web site said I only spent $155. They are nothing more than rip-off artist.
-
June 2023 by Google user
Wilfred goes above and beyond to help you with whatever needs or questions you may have. He is absolutely wonderful. I would recommend this store to everyone. His customer service skills are such that you do not this day and age On a scale from 1-10 he gets a 15. THE BEST!!!!!
-
June 2023 by Kimberly McKenzie
Wilfred goes above and beyond to help you with whatever needs or questions you may have.He is absolutely wonderful.I would recommend this store to everyone.His customer service skills are such that you do not this day and ageOn a scale from 1-10 he gets a 15.THE BEST!!!!!
-
May 2023 by Pet Thompson
Wilfred T. the store manager does a great job and great customer service. I love this store.
-
December 2022 by Tara Lavertue
Intermittent service because they prioritize the connection for t mobile customers over Metro customers
-
October 2022 by Jacqueline Yeawolo
They said we only care about sales not to apply for you the affordable program this is so bad.
-
September 2022 by Leroy Barber
To anyone who in charge metro this store always non receive payment I don't know what system down.
