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May 2024 by Fred Lewis
This location gives excuses to Not help the customer. I came there to try to gain access to my phone and they sent me to the one on dunn. Why be an authorized Retailer for metro if you’re not going to help the guest. The one on Dunn Avenue is also an authorized retailer But the staff at least took the time to try and help me at the DUNN location. I walked in a couple of minutes after 10 and to me it seem like because I was not buying anything. The representative at the counter did not want to help this is unacceptable customer service.
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April 2024 by Mark Johnson
my roommate went there today 04/01/24 on his Lunch Break,, and the door was locked,, he knocked and waited 15 min. The lights were on in the store,, still no answer,, this location is a JOKE. Tried calling,, no answer either..
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April 2024 by Luke Hullender
Still no customer service over the phone
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March 2024 by Thomas York
Always a rip off
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February 2024 by Maridalys Morales
I had the most incredible experience at MetroPCS thanks to Candyce! She went above and beyond to help me save money while adding a new line and switching devices. Her friendly and relatable demeanor made the whole process a breeze. Candyce's phenomenal customer service skills are unmatched, and I highly recommend anyone in need of assistance to visit this store and have Candyce take care of all their needs. Thank you, Candyce, for your outstanding service! ⭐⭐⭐⭐??
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September 2023 by Amelia Conwell
Nobody EVERRRRRRR answers the phone at this location!
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July 2023 by Mandy Goodwin
Get up to the store and not open and we got there sun at 1230. This is the 2nd time.
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June 2023 by Thomas Hand
Poor service and the young lady with the long nails was very rude. TheManager is never around and can't be reached. Have insurance on the phone but can't get help. Going on day 6
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June 2023 by Jennifer DeClementi
I paid for a screen protector and earbuds but neither were given to me. The owner said he was mailing them to me and would call me the next day. It has been 4 days and no call and the products have not been delivered. Of course they do not answer the phone either. This is not right that they take money but do not give the product to their customer.
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April 2023 by Melissa J
We spent two days driving to all these other locations that says they was open on Google & all the locations are closed St Marys , Amelia Island & Fernandina .We went to a couple of locations in Jacksonville and each location they left us more messed up , more confused and extremely frustrated ' We was ready to remove the service and port the number out to another company . Was on our way to Aldi and saw this location , Dora is a Gem ?. She fixed everything and when she says we gonna get you right . She got us more than right ! Thank God for Dora !!!!
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March 2023 by vafinest1099
The young black girl was very nice and help me get a copy of my phone bill, took a loooong time ? but we got it done. She was super busy and was multitasking like crazy.
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March 2023 by Madeline Williams
Yesterday Dora helped me and my boyfriend immensely. My boyfriend wanted to switch from cricket to metro after the disappointing services with the cricket store in Hawthorne, Fl. Dora was able to get him set up with a awesome new phone, case, screen protector and charger for roughly $155. In addition, she helped me switch from my old phone to a new one I received from my aunt. She switched my phone & I was able to obtain all of my pictures/contacts etc through iCloud. She even gave me a free case they had available. Lastly, Dora was able to work her magic & lower my monthly bill! Seriously, Dora is the best. We were out of there in an hour feeling much happier with our services. Thank you Dora.
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February 2023 by Richard Dib
Metro is the no risk way to get T-Mobile service without contracts. Buy a phone on Amazon and bring it over. It is the best way to get good quality service. Their new Home Internet is awesome. Just as fast as Xfinity for 1/2 the price and I heard you can take it with you ... that opens up all sorts of possibilities like RVs, road trips ...
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January 2023 by Ebony Grace
Great service that girls hooked me up with 2 great phones for my sons can't be happier
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September 2022 by Crystal Irre
Dora is the best sales person at this place. She is caring and sweet. Dora helped me with my phone situation. I would come to this location for now on. I think Dora needs a raise for what she does. This girl does a lot. Thank u Dora for everything.
