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March 2025 by Lauren C
Stay far away from this location!!!! I never had a problem with this particular branch until this recent visit in January. Based on the interaction and the amount of things I had to get redone, I will not go back. I drove 2.5 hours to get paperwork notarized, a medallion signature guarantee, and a voided check. I must have dealt with the only person in the branch that didn't pay attention during training on how to do their job. Due to the incompetence of the representative, she did not include the jurat paperwork and gave me starter checks. As a member for over a decade, why would you give me starter checks? Additionally, it should not be my job to know the additional rules for Florida notaries. Because of this, I had to call in and speak with customer service to rectify the situation. If you are on this side of town, keep driving to a branch that knows how to do their job.
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January 2025 by P Nulty
Super helpful with an unusual and complicated situation. Worked with me for over an hour to successfully resolve the issue.
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November 2024 by Lex Le
Ridiculous wait time!
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October 2024 by Maria Heredia
Temporally close only the atm work
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October 2024 by J
Are you going to fix the atrocity of an app/website?
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October 2024 by Maureen Howard
Hard to find when your from out of town, but, the friendly staff made up for that!
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September 2024 by Nathan Ksenzakovic
April is fantastic at her job. Helped my wife open her own account, got us a joint account, and fixed my checking account to get me better dividends
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August 2024 by Mike Powell
I have been a member of NFCU since September 2015. I have always had a great experience with NFCU! Their members are their mission and they show it. And today, Jone'a was no exception helping us open some new accounts. I love being able to walk out with a debit card. Thank you so much to all the people at NFCU who helped make my interactions terrific.
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June 2024 by Jay N
So far there is nothing negative I can say. They have always been helpful.
I took away one star due to I had a problem with my parents online banking and it was a hassle to find a solution and took forever.
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May 2024 by tatiana funez
Today I went to the bank to make my payment on my house loan and the discrimination was horrible, so I don't speak much English and the 3 women who are serving the window, even the one who speaks Spanish, was very racist and even laughed at me and told me everything. They made it hard. I think that people like that don't deserve to be serving other people. I'm paying, I'm not asking. I hope you take note and talk to those people who stop treating other people badly. Just because we don't know English doesn't mean they have to treat us less. seeing each other missing that is not done.
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May 2024 by Jenna McCarthy
Dishonest company, the reps will constantly lie and gaslight their customers.
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May 2024 by Kim Freyhagen
Navy Federal is over due for an investigation. They are notorious for charging hidden fees, never honor lower interest rates even though it was in writing. Agents are trained to give alternative explanations without documentation. I must screenshot all problems to provide information. Never received emails about changes to my credit card. Last year it was stated I had best interest rate at 9% for credit card. Today I was told my card was never a fixed rate all of a sudden I’m at 14% without notice
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March 2024 by RR Smith
Helpful and friendly.
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March 2024 by Boe Bo
This bank lies, they will hold your money passed the 2 day hold period. Then they will use the excuse of "the Federal reserve" and never actually accommodate you. And then they hang up on you. They even have an automated response.
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March 2024 by Luna
Cassie was awesome with assisting me with my account. I appreciate you, thank you.
