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October 2023 by Donna H.
I have been going to RPM for a number of years and have found their work to be competent and their prices to be moderate when compared to others but most importantly I have never left feeling I was deceived or ripped off. This trip was for a routine oil change and while more expensive than the 5 minute changes you see advertised I think the peace of mind is worth a few extra dollars. But I will say I am concerned now seeing they have been acquired by Pep Boys who have not earned a favorable rating from me due to past experience. I hope I can continue to put my faith in RPM.
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October 2023 by Cynthia Perez
It was the second place I called, and they picked up the phone immediately. They got me in & out, and Wes was great! Great customer service- will definitely come back here in the future!Service: Tires
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October 2023 by Eric C.
STOP STOP Do NOT go to this shop especially if you don't know anything about car repairs.I've been using this shop for the past year and I thought they were a reputable service shop until NOW. I had my wifes car in to repair the windshield wipers because it only worked on high. After stringing me along on the repair they finally got it fixed. The shop manager Justin called me and told me that it was fixed and that they had to replace the electrical cable as well because the connector was bad. First off I wasn't notified of the additional charge prior to replacing the part. Second after hanging up I called back and told them I wanted the old parts. When I arrived suddenly the story changed. Justin then told me that the electrical cable they got didn't fit and his guy had to drive to Saint Augustine to get another cable. Then the story changed again. He then told me that they didn't change the cable out and I wasn't going to be charged for the new cable. However, when I looked at the bill, the charge didn't change!!! It was actually higher than what he quoted me on the phone when he told me when it was fixed. So I asked why I was being charged for the new electrical cable in the initial bill. He told me that is what the book told him to do. So why didn't they replace the cable if the book told him to do it. He had to come clean because he couldn't produce the old cable. This got me think to my last experience with this repair shop. I had my car in to have the Air conditioning fixed. They replaced the the compressor and the technician failed to replace the the skid plate underneath the engine. Fortunately I had to change the oil and that is when I discovered they didn't replace the it. They ordered a new one because apparently they threw away the old one. When the new one came in I brought it in to have it installed. A week or so later the power steering went out and I brought it in to have it fixed. This is when I was told that the hose on the power steering pump came off because there was no clamp on it to hold it in place. I had a new motor installed by another shop in Virginia over 3 years ago. Apparently shortly after the skid plate was installed this hose with 1500 PSI decided to finally blow off. I wish I had really thought about how much pressure was on this hose and perhaps I could have saved myself this second round of fraud. As I close this up I want to remind the customer that even though this business is called RPM Automotive, It is actually part of Pep Boys. If you use this business and they rip you off, you have been warned!!!
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August 2023 by Angela Atkins
Took my 2011 Nissan Rogue in there, due to my check engine light being on and my vehicle not wanting to go when I accelerate. I was told it was my air mass sensor, which I had already replaced with a new one , but I was told that the one they had was much better quality, so ok I’m just wanting my vehicle fixed so I trust what I’m told. Well two days later my check engine light is back on and my vehicle is not accelerating. I call and let them know about it, and I’m told bring it back and if it’s something we did we will fix it, um yes it’s something y’all did, y’all ripped me off for almost 800$. I decided not to go back because I can’t afford for them to “find another problem to cover up them not correctly fixing my vehicle in the first place. Do not go to this place, which by the way is owned by Pep Boys. The manager there , can’t remember his name is rude, however the heavy set guy was pretty nice, but at least he was pleasant while screwing customers over!!!!
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August 2023 by Justin Owens
Very honest and professional place that will fix your truck right.Service: Auto exhaust system repair
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July 2023 by Jeneen Hampton
I do not recommend going to this place! We brought in my truck in and they diagnosed saying we’d need an entire new engine. We decided to go to a Chevy dealership where they diagnosed us for just a small fuse issue. On top of the misdiagnosis and extremely high price for a new engine that we DONT NEED— the man at the front desk with the broken arm is very rude and not welcoming. I strongly suggest taking your business and money somewhere else that’s honest and professional!!!!
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July 2023 by Amanda Mills
They charged me 3x as much as they should have bc I was from out of town and they knew I had no choice but to pay. They added bogus charges and took advantage of me bc I’m female. Asked a mechanic friend about it and he said it was ridiculous and that I was taken advantage of. Such a slimy place with poor morals. This place is the reason people are worried they will be up charged for car services.Service: Air conditioning
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July 2023 by Maddie Montgomery
$100 for an oil change, dealerships don’t even charge that much. What a rip off. Will not be coming back here, lesson learned.
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May 2023 by Nicholas Morris
Brought my car in twice. First time i said i have shaking in the front and rear. So they changed out all 4 tires and my drive belt as well as mentioned my rear brake pads are starting to go. When i received my car i noticed a clicking sound in the passenger side and my car still shaking, just a little better this time. Since i travel, i could only bring my car in about a month or so later.Over the weekend i was told my CV axle was loose (they tried to blame it on the last people who did work on my car, which was them), my rear pads were “metal to metal” and needed pads and rotors (which wasnt the case because i wouldve been able to hear and/or feel that. As well as i was told a month prior they werent too bad) and that my bushings/links were going which i knew and said they were. They also mentioned my filter being bad but that was only about 6 months old. So they said they fixed all of these issues except the filter as it was pretty new to begin with. After receiving my car yesterday, i still have the clicking and I still have the shaking. Be aware of their company policies of having to change rotors with pads. Also, they cant use customer supplied parts. They only used the oil and filter i supplied.Cars should be tested to make sure work is done correctly and problems are solved before handing the car off. I have done all work on my car, myself. To pass blame onto others when it is clearly stated in their records i was there a month prior is pretty poor ownership of their own work.Its a good shop if they double checked their work and caught all the problems. From other reviews it seems they lean more towards making a dollar by you continuing to come back rather than really fixing the issues.
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May 2023 by James Pearson
Exspensive, charged me almost three times the amount for parts , charged me for "fixing" my brake lights that they couldn't figure out, then I drive it and my transmission isn't shifting correctly. All and all it was a bad experience. When you take it to a mechanic shop you expect them to have solutions for problems but I'm left with yeah we tried but no results. Waisted money and time here.
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May 2023 by Patty Oconnell
Fred is a terrific employee of Fleming Island RPM.Super professional.HonestHelpfulNew RadiatorCoolantHosesThermostatThank you so much FRED?Service: General repairs & maintenance
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May 2023 by Amanda Riperto
Quick, inexpensive and convenient general check up of my car. They listed the things it needs to be maintenance and suggestions.
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May 2023 by Brenda W.
I've been taking my car to RPM River City since 2019 when I moved to this side of town. I always have the best experience. They don't try to talk me into getting unnecessary work done. They're honest, and that means everything to me.
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April 2023 by Chasidy Aldrich
They did a great job quickly repairing my car.
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February 2023 by Hanna Moore
I went in for my engine overheating and was told I needed a new radiator which ended up being 2400. The next day I was still having issues and took it back and was told another code was popping up. I took my car to another shop and the mechanic found my head gasket was blown. I don’t recommend them as they completely missed/ overlooked such a big problem.
