June 2019 by Carrie Gardiner
VERY helpful ! Do need to make appointment online for passport assistance at post office!
June 2019 by Olga Malosh
Horrible customer service. No forms on the counters. You have to wait in line for 30 min to get the forms you need, then step aside to fill them out before you wait again to actually mail your stuff. Stay away if possible. Lines are super long. Employees incompetent and slow. Manager doesn’t care.
June 2019 by Kasha n
Managers need attitude adjustment. Jeanette Has nasty attitude and does not listen- how she became supervisor????. 2 weeks ago spoke with some other supervisor man who said will call back - still waiting.they have no idea what they do there. Phyllis slow as can be 99% of them
May 2019 by Jus•Drein Jus•Daun
Horrible customer service skills
May 2019 by Vincy Vincent
I had gone there to apply for passport for my newborn. Their website said photo will be taken at the office. But when we got there at the scheduled appointment time, they say they DON'T take infant pics & we've to go to the CVS nearby to take pic. They should've mentioned that in the website! Travelling with a newborn to & fro to multiple places is no fun! I'd have given only 1 star rating if not for the lady at the counter. She was very helpful & courteous.
May 2019 by GIFTED CRAFTS
I went in on a Thursday around lunch time. There were 4 persons working the counter. I stood in line for about 10 minutes. I didn't experience any problems shipping out of this facility.
April 2019 by Samantha Cottrell
If you are able to stay away from this office, please do.
April 2019 by Rogue ZooAnimal
Have dealt with their customer service many times. Everytime I think it will be better but it's not. 5 people in line takes a half hour. The older gentleman seems to be the only one that cares. He is great.
April 2019 by Our Family
It seems no matter the time of day, the lines at this location are endless with usually one - maybe two people working the counter. Most recent trip we tried to ship a package via Priority Mail. The shipment required a specific Priority Mail box supplied by the Post Office. The Self-Serve counter did not have the specific Priority Mail box available. So you have to wait in line to see if the clerk is able to locate one somewhere else in the Post Office. After waiting 30 minutes in line, the clerk is unable to find a box. Their response is that they do not always have the shipping supplies the website states are available at your local Post Office. That is like going to an Ice Cream shop to find out they do not have Ice Cream. Suggestion was try another Post Office location, sorry. The result was ending up at FedEx, they have supplies there.
February 2019 by Edit Bauko
I had a great experience today at this location. We were applying for passports for my children and husband and Regina took really good care of us. Even I was missing a couple of information on the application, she gave it back to me and told me to fill them out. She was really helpful.
December 2017 by Michelle Allen
Wish I could give my review ZERO stars. After reading other reviews, I assume it wasn't just an off day for them, but that they are always this rude. Regina, specifically, was EXTREMELY rude. I walked up to her very friendly as I'm used to my usual post office on the other side of the bridge and MAAAAN was she not happy to see me! She was snippy, impatient, and just plain ugly. Let's pray that's she's just seasonal help because how someone with that type of attitude is employed by USPS is beyond me. USPS, heighten your standards!!!!
November 2017 by Manuel Morales
This location has the worse couriers ever. The call can leave you a msg to call back, but they don't answer their phones. This location mis-delivers packaged in my entire neighborhood. They can't even drop off a package to the correct house. This is an ongoing daily situation. This neighborhood is almost 3 years old and they still cant get our mail delivered correctly. Many of us have lost checks, professional licenses, important documents. All because this poorly managed station.
November 2017 by Lewis Rainwater
If you hate lines, use there website and just walk in walk out. I make people jealous very time I go in there. Use them primarily for my buisness. Never hassle me about my economical packaging. Free boxes people...
September 2017 by James Palmer
I can't even believe we employ some of the people that work there. I guess it's better than welfare, so I don't have to pay for them. But this is the worst one I've been to in Jacksonville so far. Even the Supervisor gives zero cares about customers. He locks you in the building , so no one else can come in a few minutes before 6pm. If 6 is when you are open till, then be open. Also, as employees that I pay taxes, fees, ie your salaries I don't want to hear about your off time getting interrupted because you have to help someone...It's service for a customer.
September 2017 by David Fung
The supervisor on duty at the time seemed to be Hispanic. He was very professional and willing to listen. I explained to him that my package was out for delivery the day before according to tracking but still had not made it. He assured me that the package made it onto the delivery truck this morning even though tracking says otherwise. He also took the time to say some additional things such as telling me that the package is a Medium Flat Rate Box and asking me what time my post man usually comes around. Trusting him, I went home to wait. When the post man came around in the afternoon, he did really have the package and brought it to my door.
I am disappointed that my package was delivered late. However the supervisor at this location patiently helped me and I was fully satisfied.
