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March 2024 by D B
If I could give this location 0 stars I would. Placed an order online only to come in and pick it up and have to stand there for 40 minutes and wait for it.. there’s no one in the dining room and the few people that came in 20 min after me had ordered, received their food and ate. I finally asked for a refund after being ignored by them for 40 min and turns out they never started making my food.. and the manager told me she can’t refund me. So now I’m on the way back home without the Zaxby’s my son asked for and without my money.I’ve worked in the restaurant industry for nearly 15 years and I’m in FOH management for my daily work.. trust me when I say I would never hire the people that work in the zaxbys. They all have 0 customer service skills and seems to lack basic human comprehension skills as well which is very alarming. Oh and the cook doesn’t use gloves
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March 2024 by Michael Morton
Do not go here. Waited 35 minutes for food and didnt get any updates. Very unprofessional workers and manager.
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December 2023 by Ryan Wagner
Staff was friendly. Food came out quick and was fresh and hot. Dining area and restrooms were very clean. Great
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November 2023 by Matthew Harder
Doesn’t have the great 8 meal. Prices are gouged at this location. Go to a different one.
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November 2023 by Susan Bailey
My cobb zalad was missing tomato, cucumber, egg and bacon.Also ordered cheese bites and got french fries...I really love the Cobb salad when it is made correctly with all the ingredients!
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November 2023 by Jonathan Smith
This is the absolute worst zaxbys I’ve been to. The wait time for drive thru is RIDICULOUS!
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November 2023 by BITEDOWN BULLIES
Waited 20minutes plus in line with 1 car ahead of me to only receive dry chicken and burnt toast. Plus the cashiers had a horrible attitude.
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October 2023 by Taylor F.
Had the displeasure of going to this location last night and will never return. Drive though line was long so decided to go inside where I stood in line behind another customer waiting for the man behind the register to take her order. He was on his phone and then looked up and said he was "not the cashier" and walked out into the lobby. A girl came up with an already nasty attitude, was not welcoming, super short, seemed annoyed and was very rude. Asked her if she was okay and she copped more of an attitude so decided to cancel the order and go elsewhere. Will not come back to this location again.
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September 2023 by Courtney Masterson
I’m not sure why this keeps happening but they always forget the Zax sauce for the chicken strips. Bought 4 meals and not a single one had ZAK’s sauce which is one of the main reasons we ordered here. Beware because you might be eating dry chicken if you purchase this delivery.
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September 2023 by Stefan Stozhok
The longest processing time I've ever encountered in my life. It took 50 minutes with a minimum number of visitors. Four employees tried to find out what order to place. In the end I was rude when I tried to find out when the order would be
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August 2023 by Daniel Hanna
No reason drive through should be a 25 minute experience. Order was correct and food was good though
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August 2023 by Alecsandria Aragon
Ordered dine in online and when I arrived they were only running drive through so I had to walk to the window to get my food and eat
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August 2023 by Duffie Properties
This location is desperately lacking on the cleanliness. We went in with no one eating inside in the dining room and very few people dining in while we were there. There were spills on tables, floors, all tables needed cleaning, trash cans overflowing, no ice in the drink machine, the trays that our food came on were visibly dirty, bathrooms were dirty. Management of this place needs some help.
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August 2023 by brynley k.
When we went through the drive-through, the man taking our order was incompetent and caught an attitude with us. Then whenever we got to the window, they had messed up the previous order and we payed the consequences of having to wait and then dealing with those problems. Do not come here. The guys name was Dzeneid.
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August 2023 by Maisey H.
Inside was closed so we had to make 3 orders through the drive through. The person taking my order had an attitude the whole time because they could not hear and because we had so many orders. It took 10 minutes at the window to get our order correct and the food looks like it was thrown together. There were whole pieces of chicken and bacon in my loaded fries and they messed up our order many times. Do not recommend because of the terrible service.
