August 2020 by Sabrina B.
This shop had everything we needed - from random items for home repair to a hitch lock for our vehicle and U-Haul. Staff was helpful when we had to make a return for purchasing the incorrect size hitch lock. Nice to have on the island when you need something and you need it fast!
February 2020 by Özkan K.
We went there for buy something needed right before they close( like 10 minutes ) and the guy who name is Romeo was so helpful! We had best customer service! Thank you Romeo!
February 2020 by T T.
place seriously needs some competition. can't even get someone to help load
December 2019 by Marcia Alex
The best in the keywest great staff
November 2019 by Kerry Baker
Lynn at Customer Service would get 0 stars if that was an option. Nothing like a grouch dealing with the public.
November 2019 by Mike L.
Pro Desk. If you have a big order or if you have issues with ordering ask for Eddie. He won't quit on you. He'll figure it out if it's possible. Very professional but also caring. Great representative for the Home Depot brand!
September 2019 by Ross S.
Michelle at the front customer service area helped me the other day concerning issues I had with lights that were purchased recently. On a scale of 1-10, Michelle was a 20! I can't remember the last time that I had someone be so good at helping solve my issue. Maybe ever! Michelle is an absolute star and represents this store extremely well!
September 2019 by Lena Michelle
awesome customer service
June 2019 by Faith Kaminsky Cohen
Super helpful people at this location. One of the few big box stores on the island that has just about every home need. The key maker needs some more practice.
March 2019 by Tim Sweeney
Went in for the 1st time in months, hate going here because service is so bad( but ace hardware doesn't carry everything) Went into garden center, found only 1 employee in entire area and her line had about 6 people in it. Went into store found an employee who said she would call " Debbie " for me. Debbie never showed so back into store asked for help from 2 different employees, both claiming they didn't know anything about gardening. So I went without it, went up to register and told the young cashier I would have purchased a lot more, but I couldn't find any help. She replied " seems to be a common problem here" laughed and cashed me out...UNREAL!!
January 2019 by Chris Hamilton
I love our local Home Depot. I tried to order and have something delivered and the online system was acting up. So I rode my bike out to your store and Angel took care of everything. She was sweet, knew what to do and scheduled the delivery. Thank you Angel for saving the day!
October 2018 by Brice Cook
July 2018 by Jonathan Yoder
I bought your 4 bags for $10 special for fourth of July and in the bags were a bunch of termite ridden wood chips. I get its a deal but i pay for mulch, not a infestation.
May 2018 by Julie Schreibeis
Always a pleasant experience.
March 2018 by Jerry N.
Living in Key West can be a challenge because we are limited to the amount of stores we can shop. Home Depot has served its purpose as a supplier for construction, home repairs, etc. The problem I have is they have specialty areas for estimates, building and installation of products. The wife and I wanted to do interior shutters in our condo and went to Home Depot for help. They set us up with an appointment with California Shutters out of Hialeah, Florida to come down to Key West on March 28th for measuring and an estimate. The company receptionist and the techs called my wife on the 27th to confirm our appointment on the 28th. I cancelled a VA doctors appointment so I could be there on the 28th. The appointment time was from 12pm till 2pm. No one showed so at 3pm I called the home office. Wendy the receptionist told me she would call the techs and find out what is going on and get back with me soon. An hour passed and no call back. I called her back and she said some paper work got mixed up and the techs went to another appointment. I asked her if anyone was going to make my appointment and she said sorry but no. No manager or owner was around so I told her if she could please have one call me the next day. That never happened. The company pledge is to treat their customers like family. I hope they don't treat their family that way. I think Home Depot should remove this company off their list for shutters and anything else they produce.