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October 2022 by Mani B.
Nobody picks up the phone. It's all walk in and unless you're a local they won't even talk. Home Depot told me that portable AC units are not a seasonal Item and that's why they don't carry it in stock ,... really? Key west has gone mad !!
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July 2022 by Jessica C.
Came to this home depot to purchase garden lights however, I didn't know which one was a better one. Damian provided excellent service, was so kind and patient. Leaving this review because it's so hard to get great customer service now a days that Damian deserves all the recognition.
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June 2022 by Teresa Allen
Love this place. Always friendly and helpful there.
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March 2022 by Marilyn Daniels
had a delivery of a refrigerator paid for it to be delivered and installed and they wouldn't bring it up the stairs they left it in the parking lot I called the store and they said oh we don't have a contract with those people anymore the new contract doesn't do stairs what where's the refund b**** you were paid to remove and install horrible job
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September 2021 by Kelly Hall
Always so helpful but this time I was blown away by their generosity and excitement when I approached them asking for a donation. Sugarloaf School is undergoing construction creating a new elementary building so our students have lost access to the playground. Our PTO wanted to paint a Brain Break on the cement for them and Anwar & his crew couldn’t have been more accommodating, helpful and kind. So nice to know that even with a big name, they truly care about their community. Now THAT’S the power of Home Depot! Thank you Anwar and HD! #FinsUp ???
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September 2021 by Thomas Key West
Friendly peeps, well stocked, and great parking.
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July 2021 by Billy
No to help and when you find someone don't know anything
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July 2021 by Richard O.
I was just ridiculed during checkout by an older store employee for wearing a face mask. I'm a 78 year old retired biochemist with a heart condition who won't be shopping there again.
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May 2021 by Craig Perryman
I cannot believe they will not help with the kids stage ... sad times when the children must suffer due to inflation and greed.
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March 2021 by Brandy Pittman
I understand the Keys are very relaxed. I couldn’t imagine dealing with angry tourists daily. I hate to write anything negative, but I just about had an out of body experience this evening. The girl who was checking us out on the east side of the building around 515pm on 3/21/21 needs to be trained again. As we had three carts, this young lady was scanning our stuff in a bucket and was all over the place. Asked me to open up our tile box to count them for her .. I don’t even want this young lady getting in trouble but just retrained.... I had to leave the store before she took me as extremely ignorant. Positive note the manager by the title was extremely helpful!
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August 2020 by Steve Dimse
Tried curbside pickup today. Used the online tool to announce my arrival three times over 25 minutes, then called, on hold for five minutes before being told they were on their way, my order arrived 10 minutes later. Total elapsed time from arrival 40 minutes. Huge waste of time. But heck, they are essentially a monopoly down here, so why Should they bother trying to give good customer service?
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August 2020 by Sabrina B.
This shop had everything we needed - from random items for home repair to a hitch lock for our vehicle and U-Haul. Staff was helpful when we had to make a return for purchasing the incorrect size hitch lock. Nice to have on the island when you need something and you need it fast!
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February 2020 by Özkan K.
We went there for buy something needed right before they close( like 10 minutes ) and the guy who name is Romeo was so helpful! We had best customer service! Thank you Romeo!
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February 2020 by T T.
place seriously needs some competition. can't even get someone to help load
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December 2019 by Marcia Alex
The best in the keywest great staff