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January 2024 by Bob Salvage
Just want to thank David Ingram in the garden tools department for all his help dealing with our power washer issue. He solved our problem.
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November 2023 by Michael Pyatt
We traveled 12 hours to Key West to do a large job and needed a lot of materials. We went to Home Depot on Tuesday and did an over the phone sale with customer service. Angie the customer service rep was extremely helpful and professional. The very next day we had to return 3 carts full of tools and materials and once again Angie was there to help us. This was the best Home Depot experience I've ever had in 15 years and Angie was by far the best employee I have ever dealt with.
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November 2023 by Nubismania Mejia
I just want to say that the service, kindness and support I received from Lovely was exceptional. She is one of the few workers who makes me feel good when I go shopping at Home Depot. I wish all workers were like her, Lovely is the BEST.
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October 2023 by jack wolf
Key west is limited in so many ways that having home depot in this town is amazing. I'm grateful for this store, it's employees, and services
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October 2023 by Stephen Armstrong
Great store friendly associates helpful but not entirely product knowledgeable they depend on there inspire pda more than I've seen in mainland home depots
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September 2023 by INVISIGOTH phone
Acetone was 50 cents cheaper here than at the other place downtown. They have nice Halloween decorations and are usually well stocked in most things thst I need.
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August 2023 by Eric DeSantis
I've been a contractor for 35 years. I've built all over the country. This is the worst store in history. It's called a lumber YARD!! They keep the material inside . Everything is warped and twisted. No one speaks English. It's a nightmare.
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August 2023 by jeffrey smallwood
It is not the largest or best stocked Home Depot. Parking is also very limited and impossible if you have a trailer.
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July 2023 by Kayla Maher
this is the second or third time the same gentleman has been upset for our purchase of mulch to the point where he yells at us for purchasing 30 bags. I'm not sure why it's a problem to buy mulch especially when he never offers to help us load our truck and just sits there watching. terrible customer service. I don't like spending over$100 just to be yelled at by the worker in the garden center on the fork lift. I thought they were supposed to help us load it so I feel like we should be the ones upset. At this point we are ready to just drive the extra 40 minutes to support the marathon location.
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July 2023 by Leather Master Key West
Meh. You can tell the employees are not treated well here; nobody knows anything about anything, and the inventory is very sloppy. Just another mediocre big box "experience".
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June 2023 by Douglas
I wanted to specifically shout out to three employees (Helmuth, Bill, & Jean) who graciously helped me load up an outside grill in the back of my small SUV. It took some maneuvering, but the mission was accomplished. They all three worked together especially in the extreme heat. Thanks again guys!!!!
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May 2023 by Ken Sabino
After many weeks of fighting my claim, due to a third party delivery service hitting my electric lines and denying my claim a new representative was assigned to me. Andrea from Sedgwich took over my claim, and in 2 days resolved it to my satisfaction. However, No one from Home Depot or the Corporate office ever reached out to assist me in any way.
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May 2023 by ALICIA M Blay Casal Franco Rivero
efficiently teamwork, in the back of the storeSo far the stove is working properly, only I had use one Time.Thank you to this Spanish lady who assist me very nice person
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March 2023 by Sinead Figiel
This store will never, ever answer the phone and the in-store customer service isn't much better. There are even less employees here who know anything about home improvement than the average home depot. But some of the employees are quite friendly, and it's well organized. I'd recommend buying from Strunk Ace in town, or even making the trip to the Marathon store if it isn't too inconvenient.
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March 2023 by Edward Young
I easily found what I wanted and the floor crew helped me realized all HD locations used different numbering system than my local store. The Key West store is very well equipped.