"There were 7 in our party...we sat outside for immediate seating. Erik was the perfect waiter. The only problem was a balloon guy going around making balloon animals for kids. I am highly allergic to latex(balloons) and we notified the waiter to please have the balloon guy stay inside. 5 of the 7 orders came out wrong, and the balloon guy decided to come outside by our table. My husband asked him to leave and he said no, he wouldn't come near us....we asked for the manager and the balloon guy left. Even the smallest balloon near my causes my throat to close. Needless to say, I had to leave my table and go sit in the car. A great day ruined at Chuy's! "
"Out of town family of 6 visiting for the first time. Our wait was minimal, we got seated within 5 minutes in a big corner booth to comfortably fit us all. The atmosphere and decor was fun. The service was great, our waiter Koa was FANTASTIC. The food was delicious and the warm/fresh chips and salsa were AMAZING! We went through 6 baskets! "
"I have been a faithful Chuy's customer for years turning others on to the chain specifically at this location off black lake and irlo. That said, last night was hands down the worst service I have ever experienced at this restaurant. Restaurant was SUPER COLD. We waited over 1 hour for our food. Drinks left empty for 15 mins at a clip. The salsa had a milky white tint to it and tasted soapy. Mentioned this to the waitress and she shrugged and said, they make it fresh I don't know why it looks white and walked away.
She then took the order and brought the entirely wrong food... enchiladas and fried chicken are not the same thing. Also, forgot to bring the kids push pops for their dessert...
Hopefully this is a one off and we can look forward to our favorite server being back, Batman!
If you are reading this, please don't be discouraged and give them a try. Typically this place is solid but hoping this is not the start of bad experiences for others...."
"We really enjoyed eating at this place while on vacation. I liked the happy hour. I got the mango strawberry margarita which was really good. The food was really good too. I got the chicken fajitas. They had a man going around making balloon animals for kids which I thought was nice. The parking lot was full when we got there but we only had to wait for 15 mins which wasn't bad. The bathrooms were clean too. The waiter we had was nice. Everyone was very friendly."
"I absolutely love this place and this location started it all, since last year I've eaten at 4 locations in 2 states all just as good as the first. But tonight was not great, only took 5-10 minutes to get a table and drinks and queso came quick but the meal took an hour, we ended up getting it to go. The waitress said she was trying to get a manager to comp some of our meal (not that I had asked) and no-one ever showed up. So we took our food back to the resort and ate, it of course was not their usual top notch stuff. Oh well better luck next time, but it 2 strikes and you're out when it comes to food. "