April 2018 by Jade Fredericks
Horrible service.. waited 45 mins and left bc I wasn’t helped!!! 2 employees using there cell phones in the office..
April 2018 by Tanya Williams
Tellers are very friendly
April 2018 by jon seed
Terrible customer service, they turn off their computers a business hour early and tell you to make an appointment only to inform you the next day it’s canceled. Incredibly underwhelming employees no type of management could lead these buffoons.
September 2017 by Milton David
What kind of company wouldn't change your same payroll checkyou get all the time make you wait a day to clear and then the teller says that they only cash it if they knew me. So I asked for a third party change for my check, like I'll pay the fee because I need my money but then again another excuse, the system happens to go down. If I could rate this bank and branch 0 I would. Horrible bank policies and same goes for customer service and tellers at this bank. Banking with SunTrust was the worst decision I ever made! Be advised, don't do it!
January 2017 by BonnieJean Grady
A SunTrust that no longer has a drive-thru! Could they can make it more inconvenient for businesses in the area that use them for a business account? They shut down their drive-thru last year and put in a machine that is much like an ATM that will take your deposits. The problem is that it is SLOW, has technical difficultly many times, and has a limit to the amount of checks you can deposit. If you want quicker service, or have a lot of money that you need to deposit, you have to go in and wait for a teller in person. This is ridiculous that even banks have lost their customer service skills. Banks should be convenient for people and businesses wanting to deposit money - we don't have time to get out of our vehicles and wait in line - we need to be out making money! Bring back a human teller and caring customer service!