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July 2023 by K S
The phone number is to Jonathan from spectrum the booking apps call this advantage car rental … when you go to the location it isn’t even open
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June 2023 by Seong Cho
Actually I don't want to give any star at this company. It took 1 and half hrs to take the car, even though 5 people in front of me. Don't ruin your vacation in Orlando. The rent car is too odor to breathe and very old. My friend came same board they took just ten min.
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May 2023 by Denice Pupino
Horrible waiting in line for over an hour. I said I didn’t want the extra insurance. when I got the email for my reciept I was charged $15.99 a day for liability insurance after I told her I do not want the extra insurance. I called dollar as soon as i got the email to tell them to refund my $90 I didn’t want the LIS she told me I would have to drive back to dollar where I picked up the car to have them fix it I told her I’m an hour away I’m not driving back there she told me there is nothing she can do for me. They are horrible and rude.I will never rent from them again and I will tell everyone I know not to go to them.
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April 2023 by David Williams
Drove 20mins to hotel and the security said it hasn't been there for over a year
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April 2023 by Aeria Fly
Poor service, long waiting lines and they charge us 300us$ for no reason!AVOID AT ALL COST
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June 2022 by Daniela S.
Waited in line for 1 hour, then waited another 2 hours for the people to get the car. Horrible service, they must have car shortages. Avoid At all costs, I would give them 0 stars if possible. Horrendous
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April 2022 by Dina Aubuchon
We rented a car for 10 days. I had to exchange the car half way through due to the windshield wipers not working and a thunderstorm ⛈️ rolling in. That's why I gave them only 4 stars. The customer service was fantastic when exchanging and returning the car. Florida has toll roads all over the place so look into a sun pass/ plate pass if you are going to be driving around the state. Dollar offers a sun pass/plate pass weekly and daily. I was charged $87.00 for 10 days which I feel was way to much! $57 for a week and $10 dollars a day. I'm pretty sure I really would have only paid around $20 bucks or less had I arranged my own sun pass / plate pass.Google maps has a setting to navigate around toll roads. We drove from Orlando up to Georgia and back, also out to Daytona Beach and Saint Augustine. Next time I will get my own sun pass / plate pass!
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March 2022 by Nicole Sciortino
I would give 0 stars if I could. We rented a car from Dollar, only to find a ROACH infestation in the car. They were climbing on the seats, out of the vents. We called to complain and have someone come pick up the car. They told us to drive the roach infested car to them, and we refused. They CHARGED us and had us wait for two hours alone for them to come. (We are two young girls, we had to wait alone, at midnight, at a closing Disney Springs for them to show up). At about the two hour mark, we receive a call to leave the keys and uber home. The next morning, after we called, they refunded us, but that should've been done from the second we called with the bug problem. They are going to make us wait 24 hours before we can even get a new car. So NOT worth it.
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June 2021 by Jazz Maree
Had a reservation at the airport that wasn't fulfilled because they obviously rented everything out but claimed it was other reasons. In the airport at 1am with my 4 children trying to find a ride to my hotel because nothing was open.
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May 2021 by Mohammed Shihab
stay away from them. Specially in the airports. Even if ur car booking confirmed they will rent out the car . And then u will pay 3 times the price somewhere else. They ruined my vacation.
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February 2021 by Larry T.
Dollar / Thrifty seem to be the same company using different banners . They but are "shady" one Star was given because I couldn't choose "NO STARS" see pic below
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January 2021 by Danny Ruiz
Horrible customer service
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January 2020 by Mason C.
Should be a zero star. Do not trust this company or location. We had a confirmation number for a rental car, and they said they have no cars. In fact there is no one even at the desk and it's only 3:45pm. We had to call them on the phone. They said there's nothing they can do until maybe tomorrow. I have zero faith they will honor their word in this case either. We had plans we needed to keep but since this is a busy time of year, other companies don't have cars available. The difference is that I didn't make a reservation with and get a confirmation from them like I did with Dollar. If you really need you car, do not trust this company. You may show up with a confirmation and still not get a car. I think this company is appropriately named. But "Dollar" has nothing to do with the value and cost of rental. Instead, "Dollar" refers to their service and reliability levels, although at a dollar, I think they're overvalued. To the Dollar Management Team, do everyone a favor and STOP LYING TO POTENTIAL CUSTOMERS AND NOT ACCEPTING RESPONSIBILITY FOR YOUR ERRORS. It might be this location because I had a similar experience with Hertz at the Wyndham.
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December 2019 by Debbie Cellers
Charge more than stated rates.
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November 2019 by Jared Nester
Quoted for 170 for the week. Ended up being charged $410 when we were picking it up. Awful service when questioning the clerks. Never will use again.
