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December 2023 by Abraham Peachy
Five star customer service. Extremely competitive pricing. Top quality product. Hassle free return. What more needs said! I would highly recommend Exclusively Hybrid if you are able to do your own install. Thank you! - Gen2 Prius
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November 2023 by Annie P.
My 2015 Prius is my best friend. I have been driving this car for the past 6 years and I’ve never had an issue until now. The hybrid battery replacement needed to be done, and my warranty expired. Toyota dealerships were charging me $3-4k for a new battery. And expected me to drive to them on a dead battery. Ridiculous.Other companies were charging $2k for *reconditioned* batteries. But always trust your local businesses. They got your back unlike these major corporations. Alex was so friendly and helpful with offering the best options for me, as scared and panicked I was. Very patient and informative. Also, their blogs actually help you maintain your hybrid. That’s important because most local mechanics are not experienced with hybrid vehicles. You can tell how much thought was put into this company.Their pricing was MUCH more reasonable. Thank you for existing, Exclusively Hybrid. You really did save me thousands of dollars. Also, thank you for not putting a ridiculously large logo plastered all over the battery. (Rolls eyes at Green Bean)
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November 2023 by Chris Wright
Alex rocks! Came to my place to replace battery in Prius, on time and sweet price. Had a warranty issue a month later he corrected quickly.Highly recommend
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November 2023 by Jenna HM Sola
We had the dreaded hybrid battery system issue appear and the dealership told us it was going to be $4,500 to fix it with only a 1-year warranty on a brand new battery. Ridiculous! They were impossible to get a hold of and just a pain all around. We brought the car home and did some research and ended up buying a battery from this company and having it shipped to us in Orlando instead.They were incredibly helpful over the phone both before and after our purchase, answering any questions and sending us a return label as soon as we were ready to ship back the old battery. We followed a good tutorial on YouTube and were able to replace it ourselves with no issues; they gave some excellent suggestions and advice regarding an additional part, and offered to send it to us with the new battery in case we needed a new one. Then they just took the amount of that part out of our core charge return once they inspected our returned battery and confirmed that we did indeed need to replace it along with the battery itself, along with pictures and some prompt text messages.We are so impressed and so happy with this company! It was half the price of the dealership with a 4-year warranty instead of only one, and with a little investment of time to take apart all the panels covering the battery and two of us to lift it in and swap it out, it was totally worth the effort. Thank you so much!
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November 2023 by Tal Banayan
A year later… (2010 Prius Hybrid Battery Replacement)The dreaded alert came in the fall of 2022. Toyota dealer wanted over $4000 to replace the battery. With 240k miles that was out of the question. Started calling multiple small businesses that restore used batteries and read mixed reviews by their customers. Astonishingly, not a single business picked up the phone or answered my messages.I was reluctant when I decided to call Exclusively Hybrid because it was the cheapest and because I could only find rave reviews for that Florida business and it’s owner Alex. But he... answered... and took his time to address any concern I had. The day after I paid, he contacted me and asked why I paid $990 instead of buying just the battery pack without the control for only $890. It made sense so we did that.The battery arrived in a broken crate but it seemed unharmed. I documented it, talked to Alex and proceeded in good faith. The replacement was fairly simple as expected thanks to watching videos online. First impression was a big surprise; the car had much more power – apparently, I didn’t notice the gradual decline in performance over the years.Two weeks after the install the dreaded alert returned. But within a day it went away. This continued every two to three days, making it obvious that the condition that raised the alert was present only briefly each time. I filed a warranty claim. Alex refused it claiming the issue is not with the pack he sent me but with the battery controller (which I did not replace!). He suggested I buy a used control on ebay for about $150 and seemed certain that that would solve the issue. Somehow I trusted him.But, to date, I never replaced the control. We just kept driving the car observing the alerts coming up and later clearing on their own. I have gained confidence that the pack has been performing well because the car has yet to become sluggish again. Interestingly, in the past five months we have not seen these alerts at all. Maybe we are due to more troubles in the coming cold months, but now with over 253k on the odometer and out of warranty, I know not to freak out about it – there are reasonable options.And yes, I’m happy no one answered the phone but Alex. He knows his business and how to protect himself and that includes taking good care of his customers, genuinely wanting the best outcome for them in recognition that their satisfaction is not separate from his success.Service: Battery
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October 2023 by Zachary Ritter
Andrew helped me out by answering all my hybrid battery code questions before I even expressed wanting to buy a battery from him. Him helping me out for free over a weekend and the competitive pricing made it an easy decision, and I was able to order my battery, replace it, return it and get my deposit refunded in under 10 days.
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September 2023 by Murat Guler
I bought a battery pack for 3rd gen Prius. After 4000 miles driving I’m getting a Hybrid system error. I've tried to contact them about the problem but the owner is behaving like a teenager and keeps ignoring me. Do not recommend.
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September 2023 by Ryan Culpepper
Alex was very helpful and knowledgeable. Thank you very much! The most reputable shop I’ve ever sent a vehicle too. The most honest mechanic I’ve come across.Thank you again !Service: Electrical
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August 2023 by John Walsh
Once again, Matias of Exclusively Hybrid efficiently and quickly helped our family with a car issue. This is - by fa - the best auto shop in Palm Beach County. Excellent service and we've been clients for ages. We highly recommend if you are looking for the best quality service, the nicest of people and fair pricing!
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July 2023 by PB Girls Dine
Exclusively Hybrid is the very best auto repair shop in Palm Beach County! I highly recommend and would give 10 stars if I could! With owner Mateus at the helm, this company offers the finest in diagnosing and repairing car issues. They have the highest level of professionalism and the best in customer service. Prices are excellent. We bring all of our family cars to this shop, will continue to do so, and are so very happy to be a client!Services: Tires
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June 2023 by Mike Fitz
Without question one the best auto repair experiences I've had. I highly recommend Exclusively Hybrid for their totally professional replacement of my 2010 Prius hybrid battery. The cost savings was incredible compared with Daytona Toyota who quoted $4,030, of that quote over a $1,000 for removal and install alone and that doesn't include the tax. A big thanks to Alex of Exclusively Hybrid!Service: Battery
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May 2023 by David Windsor
I discovered this establishment online after a brief search. Alex the proprietor could not be nicer. My 2013 Prius v had over 200k miles and the traction battery was failing. I had the choice of a reconditioned pack or a new one. I chose the new one and I could not be happier. The procedure was painless. I was in and out in about an hour!!! I highly recommend this business for their FIVE star service.Service: Battery
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April 2023 by Richard Tabar
If you ever have any issues with your Prius Exclusively Hybrid will solve them for you. The hybrid Battery on my 2014 Prius died and it was scary. But I called Exclusively Hybrid and they took me in the very next day and 45 minutes later now my new hybrid battery is better than new. These guys are experts with all the needs, big or small, that your beloved Prius may ever have.Service: Electrical
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March 2023 by D Stickler
When I got the dreaded yellow exclamation mark triangle on my 2010 Prius, I figured the battery was in trouble. I limped into my local Toyota dealership and it was confirmed (for a $200 diagnostics charge) and they would need $4500 and about a week for a replacement battery.After saying "NO", I searched Google and found these guys, and I am so happy I did. I am a bit out of their area, north of Daytona, but Alex still offered me a mobile installation of new cells in two days for about half of what the dealership wanted. "YES" I told him. Two days later, he arrived and 90 minutes later my car was running like new.I have waited a month to give this review, giving me time to make sure everything is still going OK with the battery. It is! I could not be happier with the product and the service. These guys are GREAT.Service: Battery
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March 2023 by Onofre Torres
When I became aware that my 17 year-old RX400h's battery was failing, the only option my mechanic gave me was to send it back to Lexus/Toyota. All-in I was looking at a repair cost that was roughly equivalent to the value of the car and it could take up to three weeks for the entire fix. Then I found Alex in the West Palm area. When I explained the situation, he quoted me a repair cost that was a third less than what I had been quoted by my mechanic. He went out of his way to help me get the car safely to his shop, installed a rebuilt battery in 24 hours and then explained to me in detail why my battery had failed. Turns out I might have avoided the problem with some simple maintenance Lexus-Service, or my current mechanic, never even thought of telling me about or performing. Alex was meticulous with the paperwork, gave me a transferable warranty for the rebuilt battery he had installed and even showed me what he was doing to my old battery to rebuild it. I then drove the car 60 miles back to my home; by the time I arrived the average MPG had already risen to levels I hadn't seen since I drove the car off the lot 17 years ago! I'm super-satisfied!Service: Electrical
