April 2015 by Ed R.
I was with my buddy Bob. He had a check he wanted to deposit but did not have his account number. We pulled up to the window at the drivethrough. Bob handed over his Visa debit card and driver's license and asked the teller, Ryan, to look up his account number and put the funds there. The teller then asked if he knew that a check deposit could easily be made at the ATM. My friend was momentarily confused. Ryan said "Would you like me to show you how to use it?" A moment later we were shocked to see Ryan, the bank employee, outside waiting for us at the ATM. He gave us a complete lesson. He showed us exactly how easy it was to deposit a check this way and he clearly explained how it was actually better and more advantageous to deposit checks using this method. Wow... We were simply impressed and surprised to see this kind of initiative taken by a bank employee. And afterwards we talked about how unusual that sort of proactive customer service is.
