Great food and fast service but need work on their customer service
Pollo Tropical on Northlake has turned into the worst store in the franchise. Staff is completely lost. Slow service. 20 min to get chicken that was already cooked. Management needs to intervene
One of the worst polo tropicals i have ever been to. Very rude customer service and they take so long. Waited 30-40 min just to get to the speaker box. Please for the love of god shut this location down.
Dont give you good portion of meat. Bad customer service. Very unprofessional workers