-
March 2019 by Sharon Gilbert
Andrene and the rest of the team is absolutely amazing. She was extremely professional and helpful. Keep up the good work
-
March 2019 by Justin Anderson
Love this store! Always friendly and helpful! Got a syncup and it is a lifesaver! I already used the roadside assistance in the first week, it's a lifesaver!
-
March 2019 by Electric Blue
Not Helpful
-
March 2019 by Grind 561
Great 1st time at this location and employees there are very helpful and polite
-
January 2019 by Annie J.
My background: 18yr AT&T cellular customer. (Won't get into their other "services") Long story, short.. tired of the emotional/psychological TRAUMA of trying "deal" with Ma Bells nonexistent customer service.. Cut to impulse call to T-Mobile at approximately 7:42pm. (Store closes at 8:00pm) T-Mobile, this is ROCKHEEM, how may I be of service? (Basic gist. I think he was a little more polite and sincere) ME: I would like to upgrade three phones and have their numbers ported over from ATT. Can I come now or should I wait until tomorrow? ROCKHEEM: how fast can you get here? ME: three minutes ROCKHEEM: come on down!! ME:(shocked) are you sure? I can wait until tomorrow... ROCKHEEM: no, no.. if you can get here that fast..come. Uhh, do you know where we're located? Etc, etc.. voice smiling and welcoming the entire conversation.. ME: arrive at 7:45pm (store closes at 8:00pm) Another customer was being helped by both T-Mobile employees. Mgr. BRYAN and ROCKHEEM both acknowledged and greeted me upon entry. I asked if I was fast enough..everyone laughed. I had done my "homework". I knew the phones I wanted, the colors, and the plan..had all my credentials and payment at the ready... ROCKHEEM started pushing buttons on the computer... BRYAN and I are now chitchatting .. cyberspace demons converge on internet to slow things down to a crawl.. during this time, one the guys? very delicately asks if I might be a senior? Why yes. Yes I am.. Guys: T-Mobile is running a promotion.. lets do it this way. It should save you even more money, with an even better plan!! ROCKHEEM begins to do more typing. Cyberspace demons are still present and accounted for.. more idle chitchat.. leads to what do you do for work?? ME: I'm an online reseller. Guys: you own your own business?? Me: yes I do. Guys: will you be using any of these phones for business? Me: yes I will. Guys: HAVE WE GOT A DEAL FOR YOU!! Not once, but TWICE!! .. these two gentlemen took it upon themselves to VOLUNTARILY stop what they were doing to save me MONEY!! I would have been pleased as punch with my initial plan. They went way beyond the extra mile to ensure that I had the best possible, most economical, plan possible! Now remember.. I arrived at fifteen minutes before closing... with a big request. Any other establishment would have flat out said "we close in 15 minutes. You will need to come back at another time." Two hours later.. (after closing time) without me having to beg, borrow, or whine for some kind savings.. ( you know those savings...that are coming straight out other companies employees pockets) I left T-Mobile with three brand new phones, an unbelievable plan, and free Netflix tossed in the mix.. for less than what I was paying for basic cellular.. smh.. The smile still has not left my face! I will be a T-Mobile customer for life! Again, ROCKHEEM and BRYAN THANK YOU BOTH FOR ALL THE TIME and KINDNESS you bestowed upon me!! Sincerely, Annie Jackson
-
December 2018 by Sassy Tudy
Andrene, Alex and Wes are the best. Customer service is absolutely A1..... if you want professionalisms along with a piece of mind this is the place to get it done. Every question is answered in detail. They don't get frustrated with your repeated questions. Thanks a lot for your exceptional service. Def recommend
-
December 2018 by Roderick Lester
My man Alex provided the best customer service. No matter what I need I always leave this store satisfied. Thanks guys!
-
December 2018 by Sharon Hayek
Very nice people there. Most helpful.
-
December 2018 by Laura Hawkins
The guys who work at this store are absolutely amazing. My partner and I were switching from Boost and AT&T, and we hit with problem after problem, including issues with unlocking our phones and frozen credit checks. Through all 3.5 hours of trying to put out fires, Chris, Rockheem, and Rohn were patient and constantly helping us find solutions and discounts for our troubles. Honestly never had friendlier service from people so willing to help. My partner has an awesome new S9 and we both have a much cheaper, much better plan. Love you guys, thanks so much!
-
December 2018 by Rocco Lapaire
These guys worked extra hard to help me get service started. Took 3 hours! (Not their fault, issues with errors from my credit reporting company and prior cell phone provider.)
-
October 2018 by Latarus Thomas
Excellent customer service! Very helpful!
