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February 2025 by Doug W.
I have been going to Huston Cadillac for service on my 2023 Cadillac Escalade, that I did not buy from Huston, for over two years and my service advisor is Jim Maggart. Jim is the best! He always greet you with a smile and a handshake and has taken care of any issues or service for my vehicle without any problems or hold up at all. I commend the service team and especially Jim. I liked the dealership so much that I traded my 2023 Escalade for a brand new 2025 Escalade and could not be happier. Great service and sales departments! I highly recommend Huston Cadillac!
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October 2024 by Christy Jones
All the researching in the world will not help you in choosing a dealership to assist you in buying a car. This dealership will only sell to customers with perfect credit. In addition to that, not only will they not sell to an average buyer, but they will also send you home to wait & then ignore you completely. Salesperson with a million excuses for this treatment & manager with a million excuses also.
When the salesperson (Lilly) FINALLY contacted me (after I called her out on the lack of communication) her BEST excuse was, “well we have people coming in & buying cars”…. I guess she forgot that was the exact reason that I was there yesterday.
Huston-do better! And remember we are all people just doing the best we can in this economy. You can only sit high & look low for so long. Humble yourselves.
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October 2024 by Bill McDevitt
I live approximately 3 1/2 hours from this dealership. I inquired about a particular Denali Ultimate which they had in stock. Clark my salesman and Richard the Sales Manager made working with their dealership painless and easy. I did not have to go to the dealership for anything as we did everything through E-documents. I highly recommend buying from this dealership. You would think you were buying from your local community dealer. They both made the experience enjoyable!!! Thanks again!! BTW they delivered the Yukon
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October 2024 by Allan Stollerman
Excellent, friendly service.
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October 2024 by Ken Daniels
My service advisor Brittany Camp was awesome; she is very courteous and professional and kept me in the loop as far as status of my automobile from waiting on insurance and parts being ordered.
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October 2024 by Anthony
We appreciate the service, Jim Britt and Clay
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October 2024 by Stephen Lee
Outstanding Customer Service...
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October 2024 by chicagoleo1
The service team is always amazing and accommodating! The customer service from the sales team or the service department always exceeds my expectations. I purchased a car from Dyer Chevrolet and the service manager told me they couldn't fix it and I replied I am going to take it to Huston GMC. Dyer's Service Manager said to me take it to Huston and ask for Randy. They have the best mechanics. So I went to Huston and was so impressed I purchased a new vehicle. I would definately reccomend Huston GMC! The Huston Family treats you well!
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October 2024 by Jose
Great experience at the service department with Brittany and Nicole at sales. Super thanks to sales manager Richard for his help with my vehicle purchases.
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October 2024 by Norman Slagle
Always take our vehicles here for dealer support. The people are great, the service is awesome, and the prices are appropriate. Definitely worth visiting for all you GM needs and purchases.
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October 2024 by Craig Denson
start to finish they are excellent - not perfect, as nobody is, but they make it perfect in the end
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October 2024 by Donna Jimmie Freeman
Jim Maggard is always on top of things going on. He is a pleasure to deal with and I always have an awesome experience.
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October 2024 by Don Yates
Nicole in Internet Sales was very helpful.
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August 2024 by Amir A
I recently purchased a new 2024 Cadillac Lyriq online and opted for their delivery service. Upon receiving the vehicle, I was deeply disappointed to discover significant damage, including a chip in the paint, numerous scratches, interior blemishes, peeling paint on the hood and scratches and glue residue on the dash and inside trim.
When I contacted the Sales Manager, Sean, to address these issues and question why they would sell me a SUV in this condition, I was met with a defensive and dismissive response. He attributed the damage to transportation, claiming the dealership was not responsible. However, it was apparent that these chips and paint blemishes happened at the dealership and they didn't disclose it. In addition, the car had been treated with the $1,500 Ceramic Coating to protect against scratches, yet the car is full of them. I asked Sean to take the SUV back to their dealership and fix it however he refused. He said he "did me a favor" in delivering the vehicle, when it's clearly part of their service offering on their site.
When I expressed my intention to escalate the matter to General Manager, he arrogantly stated, "I'm the GM, now what? What are you gonna do?" Sean continued to belittle me throughout the conversation telling me that he would hire someone to clean the dust with a Q-tip. He refused to acknowledge the dealership's responsibility and accept the SUV back to make the fixes but instead suggested that I seek repairs at another dealership.
The only person who was professional and helpful was the delivery driver. However, Sean undermined him by belittling his role and dismissing him as "just a delivery driver." The driver was simply trying to advocate for me, requesting that Sean return the SUV to the dealership for necessary repairs. Instead, Sean reminded him of his job and position, and I overheard the entire disrespectful exchange due to Sean's tone. Sean showed no respect for him.
I attempted to speak with the dealership owner, hoping he would listen to my dissatisfaction and instruct the driver to take the SUV back to the dealership. But, David Huston, just dismissed me and said to speak with Sean.
As a result, I've been forced to contact corporate and file a formal complaint and seek resolution through them. No one wants to recieve a new vehicle with damage and then be dismissed and told to take it to another dealership to get fixed. I can only imagine what other items or issues with the SUV they failed to disclose.
This experience has been extremely disappointing and I strongly advise against patronizing this dealership. Their lack of customer service, dismissive attitude, and refusal to take ownership of their mistakes are unacceptable. They clearly stop caring once you complete your purchase.
RESPONSE TO DEALERSHIP:
As i stated in our text message this morning, your commitment is for me to drive to another dealership to get the repairs done under warranty. That’s not a commitment; it’s just what anyone would do if they caused the damage themselves. You were responsible for the car until I took delivery, and even Cadillac corporate agrees with that. Negating that responsibility and comparing the damage as if I had driven the car home myself is unreasonable. You and your boss could have been helpful yesterday but chose not to be. Your driver could have easily returned the car for repairs, but you wouldn't do that either. Even your driver recognized that what you were doing was wrong. Your dedication to customer satisfaction was apparent when you challenged me on the phone yesterday when i bought up the issue and haven't offered an apology thus far. I would suggest to everyone to NOT do business with you and your dealership!
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August 2024 by Ed Cofrancesco
Once again, I love doing business with Huston. They never cease to impress me. Their dedication to their customers and providing top shelf service is demonstrated to me every time I deal with them.
