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August 2024 by Fredrick James
Slow, Reps are not knowledgeable... Price in parts through the roof... Will not price match.
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July 2024 by Nicole Green
Tech said he rotated my tires which was part of my service and due for but in fact did NOT rotate my tires! Lucky I knew the tread of my tires before coming in and removed my front valve stem covers to make sure they were rotated but the fronts were the same! Highly disappointed and wonder how many people they are saying they did the job when in fact they did NOT do the job or service! I would give ZERO stars as every time I come in there is always an issue with the tech's and the service I receive! I will be driving past Regal and going to Kelley as they have taken VERY good care of me!!
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April 2024 by Louis Vega
I visited Regal Chevy Service in Lakeland, FL today for my appointment. Unfortunately, none of the advisers outside acknowledged my presence, despite others being attended to. Feeling ignored, I decided to leave. When I reached out to the manager, I was informed they were on vacation, leaving no one else in charge. This experience was particularly disappointing, especially considering the positive experiences I've had with them in the past. It's disheartening to feel overlooked, and while I don't want to jump to conclusions, I couldn't help but notice I was the only person of color present.
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February 2024 by Aaron Roddenberry
Absolutely the worst service department I have ever dealt with.
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January 2024 by Karl Labe (Karl)
Excellent day at the dealership for service....the wait time was long. Next time I will say no car wash service.
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January 2024 by Sandy Olson
They do great work
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November 2023 by debra sauls
Always on spot!!
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September 2023 by Daniel Higgins
The last few times I've brought my Silverado in to get service my experience got worse and worse. I always make an appointment and still end up waiting for over 3hrs for a oil change and tire rotation. That's with a appointment. So today I made a appointment for 9:30am. It's is now almost 4:00pm and I'm still waiting on a tour to be replaced. So I happened to go out to the shop and I seen them finally pulling my truck in to get the tire on and seen that they hit or backed into something with my truck. Super pissed so it happened before they brought it in to change the tire. The truck sat here for hours and nobody said anything about it.
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September 2023 by Xia Chen
Great experience
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September 2023 by Evan Eby
Not a friendly or helpful experience, went elsewhere.
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August 2023 by Frank Tavella
Good Service Center. Have been using them for a while.
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August 2023 by Anthony Dowdy
Anyone thinking about dealing with Regal Chevrolet beware. I paid 52k for a Denali on Friday. On Monday the engine light came on and was told it wasn’t their problem. Feel free to share
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July 2023 by Cricket Lykins
Anyone thinking about dealing with Regal Chevrolet beware. I paid 52k for a Denali on Friday. On Monday the engine light came on and was told it wasn’t their problem. Feel free to share
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June 2023 by Martha S.
I just picked up my 2015 Chevrolet Colorado from Regal Chevrolet after having repairs performed.... dash lights had been flashing ... warning about tire monitor, engine monitor, and turn signals no longer worked. Also the step sides would no longer go up or down when the doors were opened (a necessity for my 5'1" frame). I love my truck and have taken excellent care of it for the last 8 years... obviously repair was not an option... it was mandatory!!! I called, spoke with Melissa, and took my truck in on Tuesday. I'm about as mechanically knowledgeable as my schnauzer, I KNEW it would be expensive (it was, cost me an arm and a leg), but honestly I wasn't surprised... my MD charged me $50 for a pneumonia vaccination injection... not for the vaccine itself, but for the nursing assistant to inject it (not even an RN... I am an RN so there was no mistake about that). My point is... EVERYTHING IS EXPENSIVE!!!! I picked up my truck today, it was washed, and driving it home, it had absolutely no problems. I just want to say that in spite of all the negative reviews I've read here, my EXPERIENCE AT REGAL WAS A VERY GOOD ONE...Melissa was fantastic!!! She kept in touch, explained what they were doing, and sent a driver to pick me up. Vehicle upkeep is expensive, but unavoidable. I will return!
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February 2023 by Nomar S.
Overall, I had a great experience at Regal with Jarret Schrom, and I would highly recommend them for anyone in need of maintenance service for their Chevrolet vehicle. Their staff is professional, knowledgeable, and they truly care about their customers' satisfaction."
